About DHL
DHL is a courier company.
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Job description from DHL
Position: Warehouse Team Leader
Contract Type: Permanent (Full-Time)
Location: HMP Drake Hall - ST21 6LQ
Salary: £24,132.90
Shift Pattern: Monday to Friday, 08:00-17:00.
PLEASE NOTE: The role is based within a Prison. You will be required to under-go an Enhanced Security Vetting Process if you are to be successful for this position.
HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.
WHAT DOES THE ROLE ENTAIL?
- Leading a group of prisoners in a warehouse environment, whilst also being hands on with picking and packing
- Reconcile stock levels within the warehouse operation (based onsite at the prison)
- Managing the delivery of accurate and timely dispatch of orders to the in-mates
- Ensuring operational targets are met and exceeded
WHAT DO WE NEED FROM YOU?
- The ability to work in a prison warehouse environment
- A good understanding of warehouse processes, desirable
- Good communication skills across all levels
- Current 3 years of UK address history (mandatory for Enhanced Security Clearance)
- Driving license essential as you may need to visit other HMP sites in the area
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award winning range of benefits including:
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
What employees say
Pay
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Good
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Most people are paid a living wage
Do DHL pay team leaders enough to live on?
Most people are paid a living wage.
How we know this
97% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 38 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do DHL pay team leaders market rates?
Only some people are paid above average for their job.
How we know this
42% of people are paid below average for the type of work they do.Based on data from 24 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do team leaders at DHL get paid breaks?
No. Most people don’t get paid breaks.
How we know this
82% of people say they don’t get paid breaks.Based on data from 38 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do DHL pay team leaders sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
54% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 35 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do team leaders at DHL do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
35% of people report that they do extra work that they don’t get paid for.Based on data from 23 people who took the Breakroom Quiz between June 2022 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do team leaders at DHL worry about hours?
Most people don’t worry about getting enough hours.
How we know this
94% of people report they don’t worry about getting enough hours.Based on data from 17 people who took the Breakroom Quiz between June 2022 and October 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Needs improving
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Most people don’t get any choice of shifts
Do team leaders at DHL get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
73% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 22 people who took the Breakroom Quiz between June 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for team leaders at DHL to change shifts?
Most people find it hard to change shifts.
How we know this
80% of people report that it’s hard to change shifts if they need to.Based on data from 15 people who took the Breakroom Quiz between June 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for team leaders to book a holiday at DHL?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 36 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do DHL managers change team leaders shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
75% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 24 people who took the Breakroom Quiz between June 2022 and October 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for team leaders to take sick leave at DHL?
Most people find it easy to take sick leave.
How we know this
75% of people report that it’s easy to take time off if they are sick.Based on data from 36 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as team leaders at DHL good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
45% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 11 people who took the Breakroom Quiz between June 2022 and October 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do team leaders at DHL feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
35% of people say they’re not treated with respect by their managers.Based on data from 34 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do team leaders at DHL get proper breaks?
Most people get proper breaks.
How we know this
69% of people report that they get to take proper breaks.Based on data from 36 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team leaders to work at DHL?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 37 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do team leaders at DHL enjoy their jobs?
Only some people enjoy their job.
How we know this
35% of people report they don’t enjoy their job.Based on data from 31 people who took the Breakroom Quiz between November 2021 and October 2023.
Okay
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Only some people recommend their team
Do team leaders at DHL recommend working with their team?
Only some people recommend working with their team.
How we know this
55% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 38 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team leaders get enough training when they start at DHL?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 39 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team leaders given support to progress at DHL?
Only some people are given support to progress here.
How we know this
In the last year, 52% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 33 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team leaders think DHL head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 37 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do team leaders feel well informed about how DHL is doing?
Only some people feel well informed about how the company is doing.
How we know this
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 35 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What DHL employees say about their job
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Best thing
Do your own thing when out delivering
Worst thing
Not proper breaks under appreciated
DHL Employee, October 2023
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Best thing
Always work with different people
Worst thing
Weather changes and rushing
DHL Cleaner, August 2023
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