About Travis Perkins
Travis Perkins is a builders merchant.
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Job description from Travis Perkins
What you'll do
Retail Supervisor
At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn't your average retail role. It's much more than just a store job. Of course as a retail supervisor, you'll serve customers, and support the Store Manager but you'll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.
Day-to-day
- Supporting. Whether it's standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
- Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
- Delivering great service. Providing a great customer experience with a smile on your face - no matter how busy you are and coaching the team to do the same.
- Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
- Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
What you'll bring
- Hard work and passion. You don't need retail experience. Just be focused on delivering great service and we'll teach you the rest.
- A love of team work. Be happy to muck in and get your hands dirty.
- A positive attitude. Make sure that our customers have a great experience while in our branch.
- Reliability. Be there when we need you, be flexible and fun to be around.
- Yourself. Bring your whole self to work and let your true personality shine through
What you'll get
You'll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want - up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you'll be supported all the way with training and development - including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail.
- 22 days' holidays + Bank Holidays,
- Company pension scheme and life assurance
- Bonus scheme
- Cycle to work scheme
- Save and buy as you earn
- 20% discounts across all Travis Perkins companies
- Financial education and support
- Recognition awards
- Discounts at over 1000 other retailers.
- Family friendly policies around maternity, paternity, adoption and surrogacy
Toolstation. The story so far.
We're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do Travis Perkins pay a living wage?
Most people are paid a living wage.
How we know this
75% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 93 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Travis Perkins pay market rates?
Only some people are paid above average for their job.
How we know this
44% of people are paid below average for the type of work they do.Based on data from 86 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 23s get paid less than everyone else
Do Travis Perkins pay the same regardless of age?
No, people under the age of 23 get paid less than those above 23.
See what Travis Perkins pays different age groupsHow we know this
The average pay of under 23s is less than those who are over 23.Based on data from 117 people who took the Breakroom Quiz between November 2021 and November 2023.
Needs improving
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Most people don’t get paid breaks
Do workers at Travis Perkins get paid breaks?
No. Most people don’t get paid breaks.
How we know this
81% of people say they don’t get paid breaks.Based on data from 93 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Travis Perkins pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
36% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 73 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Travis Perkins do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
77% of people report that they don’t do extra unpaid work.Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at Travis Perkins worry about hours?
Most people don’t worry about getting enough hours.
How we know this
92% of people report they don’t worry about getting enough hours.Based on data from 36 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Travis Perkins workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Travis Perkins workers to change shifts?
Most people find it easy to change shifts.
How we know this
69% of people report that it’s easy to change shifts if they need to.Based on data from 26 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Travis Perkins?
Most people find it easy to book holiday.
How we know this
92% of people report it’s easy to book holidays.Based on data from 92 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Travis Perkins managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
97% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Travis Perkins?
Most people find it easy to take sick leave.
How we know this
79% of people report that it’s easy to take time off if they are sick.Based on data from 84 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working at Travis Perkins good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
78% of people who care for a child or other relative report this is a good place to work.Based on data from 32 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Travis Perkins feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 82 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Travis Perkins get proper breaks?
Some people don’t get proper breaks.
How we know this
36% of people report that they don’t get to take proper breaks.Based on data from 91 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Travis Perkins?
Some people feel stressed here.
How we know this
66% of people say they often feel stressed at work.Based on data from 86 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Travis Perkins enjoy their jobs?
Most people enjoy their job.
How we know this
81% of people report they enjoy their job.Based on data from 80 people who took the Breakroom Quiz between December 2022 and November 2023.
Okay
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Only some people recommend their team
Do people at Travis Perkins recommend working with their team?
Only some people recommend working with their team.
How we know this
36% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 98 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Travis Perkins?
Most people got enough training when they started.
How we know this
70% of people report they got enough training when they started working here.Based on data from 90 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Travis Perkins?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 89 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Travis Perkins head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 87 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Travis Perkins is doing?
Most people feel well informed about how the company is doing.
How we know this
73% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 84 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Travis Perkins employees say about their job
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Best thing
Staff
Worst thing
Stress, long hours , understaffed at times
Travis Perkins Employee, December 2022
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Best thing
Great team for the most part.
Great customers mostly.
Outside.
Fairly basic.Worst thing
Workload is very manual.
Last minute changes in orders add stress.
Outside no matter what.
Fairly basic.Travis Perkins Customer service, September 2022
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