About Frankie & Benny’s
Frankie & Benny’s is a restaurant chain. They serve Italian-American food.
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CloseThis pay estimate is based on data from 15 Frankie & Benny’s employees who took the Breakroom Quiz between December 2021 and November 2023.
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Job description from Frankie & Benny’s
Welcome to Frankie & Benny's. We've been a much loved restaurant for over 20 years, proudly serving the best of Italian American cuisine since 1995. There really is something for everyone at Frankie's and that goes for our team members too. Our fabulously fun and friendly colleagues deliver a service that is second to none and laughter and positive vibes fill our restaurants from floor to ceiling....
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Frankie & Benny’s pay supervisors enough to live on?
Some people are not paid a living wage.
How we know this
47% of people say they are paid below the Real Living Wage for where they live.Based on data from 15 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Frankie & Benny’s pay supervisors market rates?
Most people are paid less than average for their job.
How we know this
80% of people are paid below average for the type of work they do.Based on data from 15 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do supervisors at Frankie & Benny’s get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 15 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Frankie & Benny’s pay supervisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
85% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do supervisors at Frankie & Benny’s do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
57% of people report that they do extra work that they don’t get paid for.Based on data from 14 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do supervisors get of their shift pattern at Frankie & Benny’s?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 43% of people with changing schedules report getting one week notice or less.
- 50% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 14 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do supervisors at Frankie & Benny’s worry about hours?
Some people worry about getting enough hours.
How we know this
60% of people report they worry about getting enough hours.Based on data from 10 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do supervisors at Frankie & Benny’s get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
46% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for supervisors at Frankie & Benny’s to change shifts?
Most people find it hard to change shifts.
How we know this
73% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for supervisors to book a holiday at Frankie & Benny’s?
Most people find it easy to book holiday.
How we know this
71% of people report it’s easy to book holidays.Based on data from 14 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do Frankie & Benny’s managers change supervisors shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
71% of people say their manager changes their shifts at the last minute.Based on data from 14 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for supervisors to take sick leave at Frankie & Benny’s?
Most people find it easy to take sick leave.
How we know this
69% of people report that it’s easy to take time off if they are sick.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do supervisors at Frankie & Benny’s feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do supervisors at Frankie & Benny’s get proper breaks?
Most people get proper breaks.
How we know this
85% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for supervisors to work at Frankie & Benny’s?
Most people feel stressed here.
How we know this
87% of people say they often feel stressed at work.Based on data from 15 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do supervisors at Frankie & Benny’s enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 12 people who took the Breakroom Quiz between February 2022 and November 2023.
Okay
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Only some people recommend their team
Do supervisors at Frankie & Benny’s recommend working with their team?
Only some people recommend working with their team.
How we know this
47% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 15 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Most people don’t get enough training
Do supervisors get enough training when they start at Frankie & Benny’s?
Most people did’t get enough training when they started.
How we know this
79% of people report they didn’t get enough training when they started working here.Based on data from 14 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are supervisors given support to progress at Frankie & Benny’s?
Most people are given support to progress here.
How we know this
In the last year, 73% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do supervisors think Frankie & Benny’s head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 13 people who took the Breakroom Quiz between December 2021 and August 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do supervisors feel well informed about how Frankie & Benny’s is doing?
Most people feel well informed about how the company is doing.
How we know this
71% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Frankie & Benny’s employees say about their job
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Best thing
Free drinks and food
Worst thing
When is busy it's very hard and stressful.
Frankie & Benny’s Head chef, August 2023
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Best thing
- The team are easy to get along with
- Music is really good on concert daysWorst thing
- Managers are very insensitive
- Managers don’t respect that staff have other things going on in their lives.Frankie & Benny’s Bar staff, April 2023
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