Waitress / Waiter
Bill’s
£10.75 - £11.25 per hour
Gloucester
Full time
The Breakroom Take
- Free food
- Recommended by students
- Respectful managers
About Bill’s
Bill’s is a restaurant chain. They serve British food.
Job description from Bill’s
Are you looking for a place where your personality can shine through?
Are you looking for a new adventure in hospitality?
Are you outgoing, warm and friendly?
Come and work with Bill’s.
Be YOU. Be happy in what YOU do. Love hospitality.
Your personality and experience are important to us.
We give you all the tools, so you can bloom and grow with us.
Our promise to YOU:
- Great hourly pay plus paid overtime and cash tips
- Flexible working hours
- Access 50% of your wage earned before payday
- Recognition for work, career progression, internal promotions
- Free food and drinks when working from our restaurant menus
- 50% off dining at our restaurants up to four people
- An additional day’s holiday every year
- 28 days holidays
- Pension scheme
- On every anniversary we celebrate by giving you a gift
- Regular awards for exceptional performance
- Regular social activities organised through our social committee
- Endless discounts to retail giants i.e. coffee shops, food places, mobile phones, gym, travel, cinema, driving courses, Get cashback when you spend money and more
- Training platform and training tailored to your needs
- Cycle to work scheme, giving you big savings and an interest-free loan of up to £1,000 towards a bike
- Access to Mental Health counselling sessions, plus legal and financial advice via Hospitality Action, our employee assistance programme
- The Hub, our one-stop online platform, keeps you up-to-date with information, news and online courses
Find out about our fast-track recruitment, applying couldn’t be easier.
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Bill’s pay waitresses enough to live on?
Most people are not paid a living wage.
How we know this
67% of people say they are paid below the Real Living Wage for where they live.Based on data from 52 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Bill’s pay waitresses market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 50 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do waitresses at Bill’s get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
41% of people say they don’t get paid breaks.Based on data from 44 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Bill’s pay waitresses sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 42 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do waitresses at Bill’s do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
73% of people report that they don’t do extra unpaid work.Based on data from 49 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do waitresses get of their shift pattern at Bill’s?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 87% of people with changing schedules report getting one week notice or less.
- 11% of people with changing schedules report getting two weeks notice.
- 2% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 55 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do waitresses at Bill’s worry about hours?
Some people worry about getting enough hours.
How we know this
40% of people report they worry about getting enough hours.Based on data from 55 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do waitresses at Bill’s get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
74% report that their manager gives them enough choice over which shifts they work.Based on data from 54 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for waitresses at Bill’s to change shifts?
Some people find it hard to change shifts.
How we know this
57% of people report that it’s hard to change shifts if they need to.Based on data from 37 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for waitresses to book a holiday at Bill’s?
Most people find it easy to book holiday.
How we know this
75% of people report it’s easy to book holidays.Based on data from 44 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Bill’s managers change waitresses shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
55% of people say their manager changes their shifts at the last minute.Based on data from 49 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for waitresses to take sick leave at Bill’s?
Some people find it hard to take sick leave.
How we know this
40% of people report that it’s hard to take time off if they are sick.Based on data from 43 people who took the Breakroom Quiz between November 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
-
People work a lot more hours than their contract
Do waitresses work the same number they are contracted for at Bill’s?
Most people work a lot more hours than their contact..
How we know this
72% of people report working 8 hours or more than their contract.Based on data from 47 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is waitresses at Bill’s job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
78% of students report this is a good place to work if you’re studying.Based on data from 37 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
-
Okay
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Only some people feel treated with respect
Do waitresses at Bill’s feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
43% of people say they’re not treated with respect by their managers.Based on data from 49 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do waitresses at Bill’s get proper breaks?
Most people get proper breaks.
How we know this
80% of people report that they get to take proper breaks.Based on data from 45 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for waitresses to work at Bill’s?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 52 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do waitresses at Bill’s enjoy their jobs?
Only some people enjoy their job.
How we know this
42% of people report they don’t enjoy their job.Based on data from 45 people who took the Breakroom Quiz between December 2021 and December 2023.
Okay
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Only some people recommend their team
Do waitresses at Bill’s recommend working with their team?
Only some people recommend working with their team.
How we know this
51% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 55 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do waitresses get enough training when they start at Bill’s?
Some people did’t get enough training when they started.
How we know this
45% of people report they didn’t get enough training when they started working here.Based on data from 49 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are waitresses given support to progress at Bill’s?
Only some people are given support to progress here.
How we know this
In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 48 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do waitresses think Bill’s head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 44 people who took the Breakroom Quiz between November 2021 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do waitresses feel well informed about how Bill’s is doing?
Only some people feel well informed about how the company is doing.
How we know this
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 47 people who took the Breakroom Quiz between November 2021 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Bill’s employees say about their job
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Best thing
I get to meet different people every single day.
Worst thing
They can’t really accommodate my needs as in rota and salary
Bill’s Waiter, November 2023
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Best thing
I enjoy it and it can be fun sometimes
Worst thing
The heat and the mangement
Bill’s Commis chef, June 2023
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