Store Manager
The EntertainerThe Breakroom Take
- People enjoy this job
- Pays all ages fairly
- Recommended by students
- Respectful managers
- Proper training
- Learn new skills
- Proper breaks
About The Entertainer
The Entertainer is a toy retailer.
Job description from The Entertainer
Why Us?
Are you a performance driven, KPI focussed team player, who leads from the front?
Do you thrive in a fast-paced environment where no two days are ever the same?
Are you passionate about Customer Service? Providing customers with product knowledge whilst also being engaging and having fun?
If so, then a career at the Entertainer is for YOU!!
Ideally for this role, you will be currently working as a Store Manager, or Assistant Manager, for a customer focused retailer looking for a new career challenge.
Your duties and key responsibilities will include.
- Working with your team to offer exceptional levels of customer service supported by brilliant product knowledge
- Implementing and executing regular promotional changes and delivering excellent merchandising standards on the shop floor
- Developing & coaching your team to achieve fantastic sales
- Building external relationships to market your store and grow sales.
How we will reward you
In return for your hard work and commitment we will reward you with fantastic benefits.
Birthday Leave plus 30 days holiday.
Annual Bonus scheme
Retail Trust & virtual GP
Pension salary sacrifice
Generous toy discount
Enhanced maternity and paternity pay
High Street and leisure discounts
Cycle to work scheme.
Life Cover
We’re looking for our Assistant Managers to be.
An Effective Leader: You are motivational and inspirational, sharing great ideas and ensuring the team know how to achieve their goals. Confident taking control and sets the bar high in terms of standards and results. Makes wise decisions and is an ambassador of the company values.
Competitive, Natural and Commercial: You are naturally competitive and focus on achieving targets. Encourages active selling and applies sound commercial reasoning to product placement. Has the ability to analyse and interpret sales data to improve sales performance.
Organised, Great Planner and Effective Delegator: Accomplished at managing daily tasks with the ability to plan in the short and long term. Delivers objectives, plans, deadlines and targets through the team. A keen eye for detail and can prioritise effectively.
Resilient and Adaptable: Determined with strong character and ability to cope positively with pressure and hard work. Able to modify their approach and reserve judgement in response to unpredictable or uncertain situations. Embraces change.
Excited About Our Brands and Range: Can demonstrate enthusiasm in their work, in the brand and in our product ranges. Embraces the spirit of our mission and vision.
Positive and People Focussed: Understands the importance of fun and has a positive ‘can do’ attitude. Passionate about developing the team using the tools available within the workplace. Naturally empathetic and listens well-supporting others through coaching, feedback and guidance.
Hands-on Operator: Leads from the front and prepared to work alongside the team to ensure tasks are completed and the store is replenished. Able to deal with the day-to-day activities requiring both physical and mental stamina.
Driven & Self Motivated: Sets the tone with a positive ‘can do’ attitude and willingness to go the extra mile when required to get the job done. Able to pull the team together in times of difficulty and can self-motivate at the same time.
Tech Savvy: Has the knowledge and confidence to use the latest ‘tech’ and smart devices to complete routine retail operations including basic back-office operations and product movements.
Read a Testimonial from one of our Store Managers
Being a Store Manager at The Entertainer is so rewarding! I once had a child say to me ‘you have the best shop EVER in the whole world!’ That is what pushes me and my team to be the best we can be and to take pride in our shop and the stock we sell.
The role has many hats to it; as well as admin, rotas, merchandising, delivery and customer service you are also responsible for your team who are vital to the store. Without them, you wouldn’t be able to open the store and trade. I make sure my team are trained to complete their tasks to the best of their ability and we work together in any areas of weakness. We have a great online learning platform which is available to all employees, and we use that to learn more about new products which arrive on our deliveries every week.
My favourite day of the week is a Saturday as this is the day, we get to demo toys to the kids (both big kids and actual children). We are interactive with them and show them how the toys work so that they are inspired by play. You never know a person’s situation, but if we can bring joy and playtime to the children that walk into our shops then I call that a massive success!”
– Amber, Store Manager

Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do The Entertainer pay a living wage?
Most people are not paid a living wage.
How we know this
71% of people say they are paid below the Real Living Wage for where they live.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do The Entertainer pay market rates?
Only some people are paid above average for their job.
How we know this
54% of people are paid below average for the type of work they do.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do The Entertainer pay the same regardless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what The Entertainer pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 59 people who took the Breakroom Quiz between November 2021 and November 2023.
Needs improving
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Most people don’t get paid breaks
Do workers at The Entertainer get paid breaks?
No. Most people don’t get paid breaks.
How we know this
91% of people say they don’t get paid breaks.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do The Entertainer pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
73% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 56 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at The Entertainer do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
37% of people report that they do extra work that they don’t get paid for.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at The Entertainer?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 85% of people with changing schedules report getting one week notice or less.
- 12% of people with changing schedules report getting two weeks notice.
- 3% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at The Entertainer worry about hours?
Most people don’t worry about getting enough hours.
How we know this
75% of people report they don’t worry about getting enough hours.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do The Entertainer workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
34% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for The Entertainer workers to change shifts?
Some people find it hard to change shifts.
How we know this
49% of people report that it’s hard to change shifts if they need to.Based on data from 51 people who took the Breakroom Quiz between November 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at The Entertainer?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 56 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do The Entertainer managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
36% of people say their manager changes their shifts at the last minute.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at The Entertainer?
Some people find it hard to take sick leave.
How we know this
39% of people report that it’s hard to take time off if they are sick.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a The Entertainer job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
75% of students report this is a good place to work if you’re studying.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at The Entertainer good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
62% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 13 people who took the Breakroom Quiz between October 2021 and September 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at The Entertainer feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
84% of people say they’re treated with respect by their managers.Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at The Entertainer get proper breaks?
Most people get proper breaks.
How we know this
74% of people report that they get to take proper breaks.Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at The Entertainer?
Most people feel stressed here.
How we know this
72% of people say they often feel stressed at work.Based on data from 36 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at The Entertainer enjoy their jobs?
Most people enjoy their job.
How we know this
73% of people report they enjoy their job.Based on data from 56 people who took the Breakroom Quiz between December 2021 and November 2023.
Okay
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Only some people recommend their team
Do people at The Entertainer recommend working with their team?
Only some people recommend working with their team.
How we know this
42% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 36 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at The Entertainer?
Most people got enough training when they started.
How we know this
79% of people report they got enough training when they started working here.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at The Entertainer?
Most people are given support to progress here.
How we know this
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think The Entertainer head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how The Entertainer is doing?
Most people feel well informed about how the company is doing.
How we know this
70% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What The Entertainer employees say about their job
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Best thing
Easy and flexible
Worst thing
No health and safety, no professionalism. No payrise. Too many
The Entertainer Warehouse operative, January 2023
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Best thing
Get to meet lovely people, not too difficult job
Worst thing
Minimum wage, no respect for my age in the workplace, repetitive tasks
The Entertainer Retail assistant, December 2022
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