Waiter/Waitress
Hand Picked Hotels
14 to 14 Per Hour
Fawsley, Northamptonshire, NN11 3BA
Full time
The Breakroom Take
- Great team mates
- People enjoy this job
- Good employer
- Respectful managers
- Learn new skills
About Hand Picked Hotels
Hand Picked Hotels is a luxury country house hotel operator.
Job description from Hand Picked Hotels
You make it Hand Picked!
Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.
We are currently recruiting for a Food & Beverage Assistant at Fawsley Hall Hotel.
Fawsley Hall Hotel & Spa is a 4 Red Star Hotel with 60 bedrooms. It is a very popular wedding venue and has a 2 AA Rosette restaurant.
This Full time role involves working earlies from 6.30am to 3pm, Lates from 3pm - 11pm/Midnight and will include weekends as these tend to be the busiest days. Applicants will be required to be fully flexible with regards to the hours and shifts that they can work.
Although taking orders and serving food is of course an important part of the job, this role entails so much more. You are one of the team who will liaise face to face with our guests, which means you can make one of the biggest impressions and help make our guests feel welcome and at home. You will have the opportunity to make someone’s day – every day. Whether it’s suggesting the perfect wine to go with Mr. Singh's fish dish, or remembering that Ms. Porter recently met her first grandchild, building a rapport is an important part of your role.
About you:
- Ideally you will have some experience in a similar role and ideally within a fine dining restaurant or wedding venue
- You’ll be a team player with bags of enthusiasm and a big smile
- You’ll take pride in your appearance, and proud to be the face of Hand Picked
- You’ll be a stickler for hygiene and be able to demonstrate best practice
- You’ll feel comfortable in a fast-paced, busy environment
- Most of all, you’ll have a friendly, positive and proactive manner
Our Benefits include:
- A competitive salary package of £14 per hour
- Company pension scheme with a generous employer contribution
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Good
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Most people are paid a living wage
Do Hand Picked Hotels pay a living wage?
Most people are paid a living wage.
How we know this
93% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 28 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Hand Picked Hotels pay market rates?
Most people are paid above average for their job.
How we know this
87% of people are paid above average for the type of work they do.Based on data from 23 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Hand Picked Hotels get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 32 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Hand Picked Hotels pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
78% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 27 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Hand Picked Hotels do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
79% of people report that they don’t do extra unpaid work.Based on data from 34 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Hand Picked Hotels?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 87% of people with changing schedules report getting one week notice or less.
- 7% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 30 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Hand Picked Hotels worry about hours?
Most people don’t worry about getting enough hours.
How we know this
74% of people report they don’t worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Hand Picked Hotels workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
68% report that their manager gives them enough choice over which shifts they work.Based on data from 28 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Hand Picked Hotels workers to change shifts?
Some people find it hard to change shifts.
How we know this
42% of people report that it’s hard to change shifts if they need to.Based on data from 24 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at Hand Picked Hotels?
Most people find it easy to book holiday.
How we know this
78% of people report it’s easy to book holidays.Based on data from 32 people who took the Breakroom Quiz between December 2021 and October 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Hand Picked Hotels managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Hand Picked Hotels?
Some people find it hard to take sick leave.
How we know this
37% of people report that it’s hard to take time off if they are sick.Based on data from 27 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Hand Picked Hotels feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
78% of people say they’re treated with respect by their managers.Based on data from 32 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Hand Picked Hotels get proper breaks?
Some people don’t get proper breaks.
How we know this
48% of people report that they don’t get to take proper breaks.Based on data from 31 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Hand Picked Hotels?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 31 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do people at Hand Picked Hotels enjoy their jobs?
Most people enjoy their job.
How we know this
75% of people report they enjoy their job.Based on data from 28 people who took the Breakroom Quiz between December 2021 and December 2023.
Good
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Most people recommend their team
Do people at Hand Picked Hotels recommend working with their team?
Most people recommend working with their team.
How we know this
68% of people report that they would recommend working with their immediate team to a friend.Based on data from 34 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Hand Picked Hotels?
Some people did’t get enough training when they started.
How we know this
41% of people report they didn’t get enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between December 2021 and October 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Hand Picked Hotels?
Most people are given support to progress here.
How we know this
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 33 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Hand Picked Hotels head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 31 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Hand Picked Hotels is doing?
Only some people feel well informed about how the company is doing.
How we know this
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hand Picked Hotels employees say about their job
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Best thing
Enhancing customer experience
Planning eventsWorst thing
Having to deal with the negative feedback from events which was not my fault
Hand Picked Hotels Employee, September 2023
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Best thing
Networking. Planning events. Helping people.
Worst thing
Stress. Constant reminder other teams what they need to do.
Hand Picked Hotels Employee, April 2023
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