About Benefit Cosmetics
Benefit Cosmetics is a manufacturer and retailer of cosmetics.
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Job description from Benefit Cosmetics
BrowBars & 6,000 trained service
experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you?
You’ve come to the right place! We’re living proof that premium brands don’t have to be serious.
Let others do all the science and molecule stuff – we’re here to transform customers into better versions of themselves, and have a ton of fun doing it. It means looking good and staying positive – every customer you approach will see you as the face of our brand.
You’re going to love doing all those makeovers with our best-selling products, and they’ll love you for making them look amazing. Responsibilities The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store.
By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer
service and shopping experience possible. Duties Include Management
– Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained. Sales Goals
– Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking
repeat appointments. Brow services -
Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!) Teamwork
– Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets Promotion and Special Events
– Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events. Stock
– Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately. Communication
– You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter. Administration
– You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration. Staff Rotas
– You will ensure staff rotas are completed fairly and on a monthly basis. Hygiene and Housekeeping
– You will ensure the counter and displays are kept clean and hygienic at all times. Qualifications Team members will be required to work weekends, late nights, and bank holidays. Benefit is filled with both laughter and hard work – making us a unique place to hang your hat.
We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds.
If you’re the type of person who puts
the word “no” before the word “problem,” then we may have a fabulous opportunity for you. Our mission at Benefit is to “To build a beauty community for all. Dedicated to doing good and feeling good” As an equal opportunity employer we stay true to our mission.
We celebrate difference and encourage everyone to be their authentic self. We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact
.

Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do Benefit Cosmetics pay a living wage?
Most people are paid a living wage.
How we know this
70% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between July 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get paid breaks
Do workers at Benefit Cosmetics get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Benefit Cosmetics pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
92% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Benefit Cosmetics do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Benefit Cosmetics?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 17% of people with changing schedules report getting one week notice or less.
- 33% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 50% of people with changing schedules report getting four weeks notice or more.
Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Benefit Cosmetics worry about hours?
Most people don’t worry about getting enough hours.
How we know this
82% of people report they don’t worry about getting enough hours.Based on data from 11 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Needs improving
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Most people don’t get any choice of shifts
Do Benefit Cosmetics workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
73% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between December 2021 and June 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Benefit Cosmetics?
Some people find it hard to book holiday.
How we know this
62% of people report it’s hard to book holidays.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Benefit Cosmetics managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
77% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Benefit Cosmetics?
Some people find it hard to take sick leave.
How we know this
67% of people report that it’s hard to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people get proper breaks
Do people at Benefit Cosmetics get proper breaks?
Most people get proper breaks.
How we know this
92% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Benefit Cosmetics?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Needs improving
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Most people don’t recommend their team
Do people at Benefit Cosmetics recommend working with their team?
Not many people recommend working with their team.
How we know this
69% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Benefit Cosmetics?
Most people got enough training when they started.
How we know this
80% of people report they got enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between December 2021 and June 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Benefit Cosmetics?
Only some people are given support to progress here.
How we know this
In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Benefit Cosmetics head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 12 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Benefit Cosmetics is doing?
Only some people feel well informed about how the company is doing.
How we know this
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 13 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Benefit Cosmetics employees say about their job
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Best thing
I love how everyday is different, I come into work and make people feel good for a living
Worst thing
There is a lot of pressure when it really isn’t needed, and when we perform well we don’t get much praise.
Benefit Cosmetics Employee, November 2023
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Best thing
free makeup
Worst thing
unneeded stress, rediculously high targets and unrealistic expectations. micromanaging from upper management and a lot of pressure
Benefit Cosmetics Employee, April 2023
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