About JD Sports
JD Sports is a retailer. They sell sportswear and trainers.
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Job description from JD Sports
Trading from 100 stores Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Millets offer some of most exciting careers which can offer you the kind of involvement, teamwork, progression or recognition you want from a job opportunity.
Role Overview: Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.
Customer Service Maintain customer retention by providing first class service. Deal with enquires and complaints and resolving the issue/request. Drive consistency within your internal teams to achieve the highest service levels. Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and company Net Promotor Scores.
Sales Ensure that targets are achieved and, where possible, exceeded. Analyse Oracle reports to assist you in making key sales decisions. Manage in store devices in order to capitalise on a wider range of products. Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
Visual Merchandising Following a company brief, ensure that this is applied to your store and maintain high visual standards. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Making sure that all new product and advertised product is all visible and in the correct locations. Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
Training & Development Develop existing team members and encourage progression within the company. Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required. Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments. Management development should be prioritised by the use of the in-house training.
Sills/Experience/Knowledge Needed Retail Management experience would be advantageous. Excellent Time Management skills. Strong verbal and written communication skills. IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Holiday Allowance Discretionary Bonus Scheme Staff Discount On JD Group and other brands within the organisation Pension Scheme Health plans - Depending on level of role Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do JD Sports pay store managers enough to live on?
Most people are paid a living wage.
How we know this
87% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 39 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do JD Sports pay store managers market rates?
Only some people are paid above average for their job.
How we know this
54% of people are paid below average for the type of work they do.Based on data from 39 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do store managers at JD Sports get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 40 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do JD Sports pay store managers sick pay?
No. Most people don’t get proper sick pay.
How we know this
88% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 40 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Needs improving
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Most people do unpaid extra work
Do store managers at JD Sports do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
78% of people report that they do extra work that they don’t get paid for.Based on data from 37 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do store managers get of their shift pattern at JD Sports?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 16% of people with changing schedules report getting one week notice or less.
- 46% of people with changing schedules report getting two weeks notice.
- 32% of people with changing schedules report getting three weeks notice.
- 5% of people with changing schedules report getting four weeks notice or more.
Based on data from 37 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do store managers at JD Sports worry about hours?
Most people don’t worry about getting enough hours.
How we know this
100% of people report they don’t worry about getting enough hours.Based on data from 14 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do store managers at JD Sports get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 38 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for store managers at JD Sports to change shifts?
Some people find it hard to change shifts.
How we know this
50% of people report that it’s hard to change shifts if they need to.Based on data from 38 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for store managers to book a holiday at JD Sports?
Some people find it hard to book holiday.
How we know this
41% of people report it’s hard to book holidays.Based on data from 37 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do JD Sports managers change store managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
39% of people say their manager changes their shifts at the last minute.Based on data from 38 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for store managers to take sick leave at JD Sports?
Some people find it hard to take sick leave.
How we know this
65% of people report that it’s hard to take time off if they are sick.Based on data from 34 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do store managers at JD Sports feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
35% of people say they’re not treated with respect by their managers.Based on data from 37 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do store managers at JD Sports get proper breaks?
Some people don’t get proper breaks.
How we know this
47% of people report that they don’t get to take proper breaks.Based on data from 38 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for store managers to work at JD Sports?
Most people feel stressed here.
How we know this
92% of people say they often feel stressed at work.Based on data from 37 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do store managers at JD Sports enjoy their jobs?
Only some people enjoy their job.
How we know this
65% of people report they don’t enjoy their job.Based on data from 48 people who took the Breakroom Quiz between December 2021 and November 2023.
Needs improving
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Most people don’t recommend their team
Do store managers at JD Sports recommend working with their team?
Not many people recommend working with their team.
How we know this
68% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 40 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do store managers get enough training when they start at JD Sports?
Some people did’t get enough training when they started.
How we know this
43% of people report they didn’t get enough training when they started working here.Based on data from 40 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are store managers given support to progress at JD Sports?
Most people are given support to progress here.
How we know this
In the last year, 79% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 38 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do store managers think JD Sports head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 38 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do store managers feel well informed about how JD Sports is doing?
Most people feel well informed about how the company is doing.
How we know this
75% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 36 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What JD Sports employees say about their job
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Best thing
25% discount, seeing new shoes that come in/ release, my co workers make the job better to cope with
Worst thing
Forced to sell crep and get disciplined if not selling enough, not having enough staff, and can’t change shifts easy even when it’s for an appointment, 9/10 they make you work the first day your available after holidays
JD Sports Sales assistant, September 2023
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Best thing
Discount
Worst thing
Rota hours. Working 1 full weekend in 3. Canteen food is poor. Poor management. Too much favouritism. Not appreciated. Inconsistency with management. Poor HR service
JD Sports Employee, July 2023
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About this pay estimate
CloseThis pay estimate is based on data from 40 JD Sports employees who took the Breakroom Quiz between December 2022 and December 2023.
Take the Breakroom Quiz to compare your job.