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Branch Manager

City Plumbing
Doncaster, England, United Kingdom

The Breakroom Take

6.7

Rated 6.7 out of 10

Based on 95 ratings from people who work at City Plumbing

See all job reviews

  • People enjoy this job
  • Recommended by parents
  • Respectful managers

About City Plumbing

City Plumbing is a retailer. They sell supplies for plumbing, heating and electrical jobs.

Job description from City Plumbing

#GoWithYourFlow Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.The Role: As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions

for their requirements.

The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations.

You’ll naturally

promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!Key Responsibilities: Effective management of the team and resource Setting the standard of a sales orientated cultureDelivering against sales and customer demands while maximising profitabilityMaximising margin and net profit Keeping everyone safeBuild and maintain relationships with new and existing trade and retail customersAbility to interpret and analyse financial and statistical informationYou: As a Branch Manager, you’ll have an innovative and agile approach to identify growth opportunities.

You’ll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you

do.Skills and competencies: Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExperience of customer relationship management and developing a true partnership approachExcellent communication skillsSelf confident and self motivated, with the ability to work on own initiative or as part of a wider teamAbility to interpret financial and statistical informationDon’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive

and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality

plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more!#BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour,

nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance

of an ffer of employment.

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do City Plumbing pay assistant managers enough to live on?

    Most people are paid a living wage.

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £10.90 per hour, and £11.95 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do City Plumbing pay assistant managers market rates?

    Only some people are paid above average for their job.

    How we know this

    40% of people are paid below average for the type of work they do.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do assistant managers at City Plumbing get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    64% of people say they don’t get paid breaks.

    Based on data from 11 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do City Plumbing pay assistant managers sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    70% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 10 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Good
  • Easy to book holiday

    How easy is it for assistant managers to book a holiday at City Plumbing?

    Most people find it easy to book holiday.

    How we know this

    92% of people report it’s easy to book holidays.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for assistant managers to take sick leave at City Plumbing?

    Some people find it hard to take sick leave.

    How we know this

    50% of people report that it’s hard to take time off if they are sick.

    Based on data from 12 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do assistant managers at City Plumbing feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    36% of people say they’re not treated with respect by their managers.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do assistant managers at City Plumbing get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    85% of people report that they don’t get to take proper breaks.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for assistant managers to work at City Plumbing?

    Most people feel stressed here.

    How we know this

    75% of people say they often feel stressed at work.

    Based on data from 12 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do assistant managers at City Plumbing enjoy their jobs?

    Most people enjoy their job.

    How we know this

    73% of people report they enjoy their job.

    Based on data from 11 people who took the Breakroom Quiz between May 2022 and November 2023.

  • Okay
  • Only some people recommend their team

    Do assistant managers at City Plumbing recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    38% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do assistant managers get enough training when they start at City Plumbing?

    Most people got enough training when they started.

    How we know this

    69% of people report they got enough training when they started working here.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are assistant managers given support to progress at City Plumbing?

    Most people are given support to progress here.

    How we know this

    In the last year, 69% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do assistant managers think City Plumbing head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 12 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do assistant managers feel well informed about how City Plumbing is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    69% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and November 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at City Plumbing

What City Plumbing employees say about their job

  • Best thing

    The perks and benefits

    Worst thing

    Customer call out, lack of training

    2.8

    City Plumbing Employee, November 2023

  • Best thing

    Love the difference everyday it brings

    Worst thing

    Too much responsibility for what I get paid when I have a team of 16 and there used to be 3 of me doing the job and now ther is only me

    8.9

    City Plumbing Shift manager, November 2022

See more reviews
  • Best thing

    Friendly people

    Worst thing

    Other employees lie on you

    6.1

    City Plumbing Cleaner, November 2022

  • Best thing

    Easy to have days off when needed

    Worst thing

    Staff

    9.0

    City Plumbing Customer service assistant, July 2022

  • Best thing

    Different every day

    Worst thing

    Management and some immature gossip colleagues

    4.7

    City Plumbing Delivery driver, June 2022

  • Best thing

    Having a laugh with work mates

    Worst thing

    Things not going well

    10

    City Plumbing Employee, February 2022

  • Best thing

    Meeting customer

    Worst thing

    Lack of management and organisational skills

    1.2

    City Plumbing Sales advisor, January 2022

  • Best thing

    Colleagues

    Worst thing

    Long hours and Saturdays

    6.2

    City Plumbing Warehouse operative, December 2020

  • Best thing

    Team work, customers, communication

    Worst thing

    Not enough cover when short staffed

    8.9

    City Plumbing Branch manager, September 2020

  • Best thing

    The customers and the relationships with them i build

    Worst thing

    Working every second Saturday.
    Deliveries from main warehouse coming in at lunch time.
    Works in the warehouse being done by internal contractors that takes 20 guys to get a job done right.
    The pay is very basic for the responsibility.
    Working on your own at times when there's customer's in, phone's going, deliveries coming in at the same time and unable to get a proper lunch break when the manager is on holiday.
    No extra pay for extra hours added to your working week.

    3.7

    City Plumbing Assistant manager, July 2020

  • More reviews from City Plumbing employees

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