About Deichmann
Deichmann is a retailer. They sell footwear for men, women and children.
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Job description from Deichmann
£28,000 per annum + potential commission and bonuses.
Our Store Managers are at the heart of all business within the store and are key to ensuring the success of the store and the its staff. Ideal candidate : You will have previous experience of working as a Store Manager in fast paced, high volume retail setting.
You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service.
Already demonstrating a superior level of performance within their own store, the successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. Key activities :
Motivate and coach the team to deliver excellent customer service
Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
Stock management
Analysing and interpreting sales performance data and reports
Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
Ensure all company standards are implemented and maintained i.e. merchandising, admin
Delivery of all KPI's, meeting all company standards
Recruitment and training of the team
Personal characteristics :
A hands on leader, with experience working as a Retail Store Manager
A positive flexible approach with a can do attitude
Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment
Have the confidence and ability to motivate, coach and inspire the team
Highly numerate
Attention to detail
Good communicator
Be methodical, organised and have a structure approach to work
Spatial awareness
Be fully flexible across the week
Salary/Pay : £28,000 + potential commission and bonuses closing additional information : For those who excel in their role as Store Manager and seek future career progression, there is opportunity to progress up to District Manager level and beyond, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team.
If you would like to join the team at Deichmann UK as our Store Manager in Middlesbrough and you meet the job requirements, please click apply. We'd love to hear from you!
By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Deichmann pay managers enough to live on?
Some people are not paid a living wage.
How we know this
60% of people say they are paid below the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get paid breaks
Do managers at Deichmann get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 11 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it for managers to book a holiday at Deichmann?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 10 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Workplace
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Good
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Most people feel treated with respect
Do managers at Deichmann feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
90% of people say they’re treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do managers at Deichmann get proper breaks?
Some people don’t get proper breaks.
How we know this
55% of people report that they don’t get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Good
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Most people recommend their team
Do managers at Deichmann recommend working with their team?
Most people recommend working with their team.
How we know this
82% of people report that they would recommend working with their immediate team to a friend.Based on data from 11 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do managers get enough training when they start at Deichmann?
Some people did’t get enough training when they started.
How we know this
64% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are managers given support to progress at Deichmann?
Most people are given support to progress here.
How we know this
In the last year, 100% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 11 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do managers think Deichmann head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do managers feel well informed about how Deichmann is doing?
Only some people feel well informed about how the company is doing.
How we know this
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between February 2022 and July 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Deichmann employees say about their job
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Best thing
Give u good progress
Worst thing
Too much physical and mental stress
Deichmann Supervisor, October 2023
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Best thing
The shift pattern
Worst thing
The amount of work and effort I put in compared to my colleagues
Deichmann Sales assistant, March 2023
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