About Hotel Chocolat
Hotel Chocolat manufacture chocolate and sell them through their own chain of stores.
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About this pay estimate
CloseThis pay estimate is based on data from 13 Hotel Chocolat employees who took the Breakroom Quiz between June 2022 and November 2023.
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Job description from Hotel Chocolat
We offer a range extending from luxury giftable chocolates to alcohol, coffee and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people happy through chocolate . Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
We're looking for a passionate
Store Manager
to lead our retail team.
You'll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.
SHOW US HOW IT'S DONE
Provide excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of Hotel Chocolat vision and values. Drive store sales and profit plan and take action to maximise performance. Aim to exceed store sales targets and KPIs through clear and effective communication to your team. Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives. WHO YOU ARE & WHAT YOU HAVE
Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer. Demonstrable experience in high service guest interaction. Natural leadership qualities to get the best of your high performing team both individually and as a whole. A passion for chocolate, our brand and for giving the best service to our guests. For your hard work and commitment, we will give you:
A competitive salary Incentives based on performance 50% unlimited staff discount to treat yourself and your friends and family 70% discount of a stay in our Hotel in St Lucia We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working A chance to work in an exciting, innovative and expanding company If you want to be part of the team spreading happiness through chocolate, click Apply and we'll be in touch!
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
We encourage new ideas and fresh thinking and for each of you to bring your
ORIGINALITY
to work.
We want you to be your
AUTHENTIC
self - and feel comfortable to share your differences, and what makes you unique.
Our commitment to being an
ETHICAL
business means we have a deep sense of fairness when it comes to the way we treat one another.
This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Hotel Chocolat pay assistant managers enough to live on?
Most people are paid a living wage.
How we know this
92% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Hotel Chocolat pay assistant managers market rates?
Most people are paid less than average for their job.
How we know this
69% of people are paid below average for the type of work they do.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do assistant managers at Hotel Chocolat get paid breaks?
No. Most people don’t get paid breaks.
How we know this
92% of people say they don’t get paid breaks.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Hotel Chocolat pay assistant managers sick pay?
Yes. Most people get proper sick pay.
How we know this
77% of people say they would get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do assistant managers at Hotel Chocolat do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
67% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
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Less than 4 weeks notice of shifts
How much notice do assistant managers get of their shift pattern at Hotel Chocolat?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 8% of people with changing schedules report getting one week notice or less.
- 17% of people with changing schedules report getting two weeks notice.
- 17% of people with changing schedules report getting three weeks notice.
- 58% of people with changing schedules report getting four weeks notice or more.
Based on data from 12 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Easy to book holiday
How easy is it for assistant managers to book a holiday at Hotel Chocolat?
Most people find it easy to book holiday.
How we know this
69% of people report it’s easy to book holidays.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Hotel Chocolat managers change assistant managers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
33% of people say their manager changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for assistant managers to take sick leave at Hotel Chocolat?
Some people find it hard to take sick leave.
How we know this
58% of people report that it’s hard to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between June 2022 and September 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Okay
-
Only some people get proper breaks
Do assistant managers at Hotel Chocolat get proper breaks?
Some people don’t get proper breaks.
How we know this
54% of people report that they don’t get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for assistant managers to work at Hotel Chocolat?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people recommend their team
Do assistant managers at Hotel Chocolat recommend working with their team?
Only some people recommend working with their team.
How we know this
62% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do assistant managers get enough training when they start at Hotel Chocolat?
Some people did’t get enough training when they started.
How we know this
42% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between June 2022 and September 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are assistant managers given support to progress at Hotel Chocolat?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between June 2022 and September 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do assistant managers think Hotel Chocolat head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between July 2022 and September 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do assistant managers feel well informed about how Hotel Chocolat is doing?
Most people feel well informed about how the company is doing.
How we know this
70% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between June 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hotel Chocolat employees say about their job
-
Best thing
The people and location
Worst thing
Lack of progression and pay
Hotel Chocolat Employee, October 2023
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Best thing
The team
Worst thing
Stressful, understaffed, changes all the time, people higher up don’t understand how the stores work properly
Hotel Chocolat Sales advisor, May 2023
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About this pay estimate
CloseThis pay estimate is based on data from 13 Hotel Chocolat employees who took the Breakroom Quiz between June 2022 and November 2023.
Take the Breakroom Quiz to compare your job.