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Posted 19 days ago

Store Manager


About Tapi

Tapi are a carpet and flooring retailer.

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Job description from Tapi

Who we are

We're Tapi, a flooring retailer with a difference, and we're here to change the world (well... the flooring world at least). We've started a revolution and it's contagious. In 7 years we've opened over 170 stores and with a flock of mobile showrooms buzzing around the country, we're serving our customers like they've never been served before. We've rapidly built our position as number 2 in scale, and number 1 in service in the UK since we were born. And we're not stopping there.

Our (not-so-secret) secret to our success is our people. We aren't just a company, we are one big Tapi family: where everyone matters. We work as a team, try to do the right thing, and are always on the lookout for ways to be better. And we have an exciting opportunity to join us, as a Store Manager.

The Opportunity

This is an exciting opportunity for an inspiring individual with strong, proven leadership skills to join a great team. Taking responsibility for the overall running of the store, you will be responsible for cultivating an environment focused on the customer and will lead your team to deliver high levels of customer service and drive performance through sales.

As an inspirational leader, you will empower your team to be at their best every day and coach them to provide our customers with a best-in-class service which sets Tapi apart from its competitors - and have some fun while you're at it!

We like to be the best at what we do, so you will take pride in exceeding sales targets and promoting an energising sales culture in store.

The Big Package 25% colleague discount Salary sacrifice pension Share of profit bonus scheme Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Birthday card from the founder and voucher Cycle to work scheme

Your Responsibilities Leadership & Management of a great sales team, creating a culture where everyone can be at their best Running end-to-end store operations to an excellent standard Ensuring your team strive to exceed store and personal sales targets Providing a best in class customer experience journey through your team

About you

You're naturally self-motivated, results driven and lead by example. You understand how to get the best out of your team, enabling them to be at their best every day. You possess strong leadership qualities, with demonstrable experience in Store Management in a similar retail business and are a great team player, creating a team that works as one unit.

People are your bag - you get them, you understand them and importantly, you can sell to them! You put people at the heart of what you do and ensure that your team work to this ethos too.

You're up for a challenge and thrive on a busy schedule. You're always on the lookout for ways to improve things for customers and colleagues - You have a bias towards action.

Good judgement is key - you don't shy away from difficult conversation and manage them with Tapi charm, dealing with challenges but ensuring the best outcome.

You're organised and understand how to run an efficient and effective store operation - nothing slips on your watch!

Flexibility is a must, so you will be happy to work Saturdays (with a day off in the week of course!), every other Sunday (with a good Sunday working rate)


We believe we're at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.

When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:

- We treat every customer like they're our Nan!

- We sell inspiration

- Dream big think scientifically

- We live with a curious mind

- We Do Things The Tapi (Family) Way

- We're pioneers not settlers

- We have a bias for action

Like what you hear? Apply below - you wont regret it!!

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

What Tapi employees say about their job

  • Best thing


    Worst thing

    Higher management not noticing what the little people are doing


    Tapi Manager, November 2023

  • Best thing

    Excellent earning opportunities, small team, lots of perks, great leadership

    Worst thing

    Can sometimes be short staffed


    Tapi Store manager, September 2023

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