Team Leader
TJX
London, ENG, SW1A 2
Full time
The Breakroom Take
- Good employer
- Respectful managers
- Proper training
- Proper breaks
About TJX
TJX is an international retail company. In the UK, they operate TK Maxx and Homesense.
Job description from TJX
From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It's about the exciting surprises that make the everyday a little more fun and it's the same working here. Our work environment is ever-evolving - and always inspiring. Because every day is a new opportunity to Discover Different.
Join us as a Retail Team Leader
TK Maxx White City / Shepherds Bush are recruiting Team Leaders to work Full-Time between Monday to Sunday
About the role
This is a retail opportunity with a difference - it's a chance to have a real impact. You'll be supporting our managers by helping to lead a team of associates in a constantly changing store. Our business model is unlike any other - our teams never know what will be delivered next. It means plenty of variety for you, and plenty of unique finds for your customers.
About you
You're someone who can lead by example and motivate a diverse team. Our customers are very diverse too, and you'll know just how to make sure they can all enjoy a unique treasure hunt experience in the store. The pace here is fast, but as someone who loves to think big and share bold ideas, that will suit you well. Get ready to explore your potential in an environment that offers the freedom to take on new challenges and embrace new opportunities.
Why join us?
We have a culture that's defined by our values of honesty, integrity, and treating others with dignity and respect - you'll always be encouraged to be yourself and to use your imagination. We'll give you the guidance and support you need to feel ready for every situation and, if you do well, there'll be plenty of scope for your ongoing development and progression.
We offer great rewards, a range of contracts, a competitive rate of pay, staff discounts and various other incentives.
If you'd like to discover different, visit
TJX.com/apply
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
At TK Maxx, a constantly changing, always welcoming environment is something that runs through each of our stores.
TK Maxx is part of the TJX Europe family. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do TJX pay a living wage?
Most people are paid a living wage.
How we know this
82% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do TJX pay market rates?
Most people are paid above average for their job.
How we know this
81% of people are paid above average for the type of work they do.Based on data from 52 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do workers at TJX get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
50% of people say they don’t get paid breaks.Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do TJX pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
53% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at TJX do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
77% of people report that they don’t do extra unpaid work.Based on data from 52 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at TJX?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 36% of people with changing schedules report getting one week notice or less.
- 21% of people with changing schedules report getting two weeks notice.
- 21% of people with changing schedules report getting three weeks notice.
- 21% of people with changing schedules report getting four weeks notice or more.
Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at TJX worry about hours?
Most people don’t worry about getting enough hours.
How we know this
78% of people report they don’t worry about getting enough hours.Based on data from 46 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do TJX workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
64% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 56 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for TJX workers to change shifts?
Some people find it hard to change shifts.
How we know this
51% of people report that it’s hard to change shifts if they need to.Based on data from 39 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at TJX?
Most people find it easy to book holiday.
How we know this
81% of people report it’s easy to book holidays.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do TJX managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
77% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 57 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at TJX?
Most people find it easy to take sick leave.
How we know this
83% of people report that it’s easy to take time off if they are sick.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at TJX good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
56% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 16 people who took the Breakroom Quiz between October 2021 and September 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at TJX feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 48 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at TJX get proper breaks?
Most people get proper breaks.
How we know this
91% of people report that they get to take proper breaks.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at TJX?
Most people feel stressed here.
How we know this
74% of people say they often feel stressed at work.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at TJX enjoy their jobs?
Only some people enjoy their job.
How we know this
55% of people report they don’t enjoy their job.Based on data from 47 people who took the Breakroom Quiz between November 2021 and October 2023.
Okay
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Only some people recommend their team
Do people at TJX recommend working with their team?
Only some people recommend working with their team.
How we know this
58% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 36 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at TJX?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at TJX?
Only some people are given support to progress here.
How we know this
In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think TJX head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how TJX is doing?
Only some people feel well informed about how the company is doing.
How we know this
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What TJX employees say about their job
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Best thing
36hr week, plenty of time off, if you like the rota system
Worst thing
Inconsistent information, asked to do to much, when you question anything the manager just replies your in a privileged position
TJX Employee, November 2023
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Best thing
Colleagues on my level were great
Worst thing
There were never enough staff for the tasks
TJX Associate, October 2023
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