Retail Customer Service (CSM) 20hrs
Entain
Bolton, Greater Manchester, BL1 7AF
Full time
The Breakroom Take
- Respectful managers
- Proper training
About Entain
Entain is a sports betting and gambling company. They operate online and have betting shops.
Job description from Entain
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Process customer transactions including cash handling.
- Help demonstrate our betting terminals and gaming machines to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
Who you are
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging, and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join the Entain family, it’s your game. So let’s win together.
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Entain pay a living wage?
Most people are paid a living wage.
How we know this
84% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Entain pay market rates?
Only some people are paid above average for their job.
How we know this
65% of people are paid below average for the type of work they do.Based on data from 17 people who took the Breakroom Quiz between January 2022 and September 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do workers at Entain get paid breaks?
No. Most people don’t get paid breaks.
How we know this
91% of people say they don’t get paid breaks.Based on data from 34 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Entain pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
75% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Entain do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
48% of people report that they do extra work that they don’t get paid for.Based on data from 31 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Entain?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 7% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 30% of people with changing schedules report getting three weeks notice.
- 53% of people with changing schedules report getting four weeks notice or more.
Based on data from 30 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do workers at Entain worry about hours?
Most people don’t worry about getting enough hours.
How we know this
74% of people report they don’t worry about getting enough hours.Based on data from 47 people who took the Breakroom Quiz between October 2021 and September 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Entain workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
36% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 36 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Entain workers to change shifts?
Some people find it hard to change shifts.
How we know this
40% of people report that it’s hard to change shifts if they need to.Based on data from 30 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Entain?
Some people find it hard to book holiday.
How we know this
44% of people report it’s hard to book holidays.Based on data from 34 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Entain managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
70% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 33 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Entain?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at Entain good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
67% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 15 people who took the Breakroom Quiz between March 2022 and September 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Entain feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Entain get proper breaks?
Some people don’t get proper breaks.
How we know this
44% of people report that they don’t get to take proper breaks.Based on data from 34 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Entain?
Most people feel stressed here.
How we know this
72% of people say they often feel stressed at work.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Entain enjoy their jobs?
Only some people enjoy their job.
How we know this
45% of people report they don’t enjoy their job.Based on data from 40 people who took the Breakroom Quiz between October 2021 and October 2023.
Okay
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Only some people recommend their team
Do people at Entain recommend working with their team?
Only some people recommend working with their team.
How we know this
59% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 34 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Entain?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Entain?
Only some people are given support to progress here.
How we know this
In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 31 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Entain head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 33 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Entain is doing?
Most people feel well informed about how the company is doing.
How we know this
72% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Entain employees say about their job
-
Best thing
Flexibility and not physically demanding
Worst thing
Mentally draining, a lot of responsibility
Entain Operations manager, September 2023
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Best thing
It’s a few minutes away from my house
Worst thing
Pay for the job we do
Entain Employee, September 2023
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About this pay estimate
CloseThis pay estimate is based on data from 171 Tesco employees who took the Breakroom Quiz between September 2023 and December 2023.
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About this pay estimate
CloseThis pay estimate is based on data from 171 Tesco employees who took the Breakroom Quiz between September 2023 and December 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 171 Tesco employees who took the Breakroom Quiz between September 2023 and December 2023.
Take the Breakroom Quiz to compare your job.
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