Team Leader
Card Factory
Dalkeith, EH22 1HR
Part time
The Breakroom Take
- Recommended by students
- Recommended by parents
- Respectful managers
- Proper breaks
About Card Factory
Card Factory is a retailer. They sell greetings cards, wrapping paper, gifts and balloons.
Job description from Card Factory
Overview
Job Introduction
Location: Dalkeith
Contracted Hours Available: 13
Main Responsibilities
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate a good leadership skills
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
About the Company
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Card Factory pay team leaders enough to live on?
Most people are not paid a living wage.
How we know this
69% of people say they are paid below the Real Living Wage for where they live.Based on data from 16 people who took the Breakroom Quiz between January 2023 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Card Factory pay team leaders market rates?
Most people are paid less than average for their job.
How we know this
100% of people are paid below average for the type of work they do.Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do team leaders at Card Factory get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Card Factory pay team leaders sick pay?
No. Most people don’t get proper sick pay.
How we know this
88% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 16 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do team leaders at Card Factory do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
53% of people report that they do extra work that they don’t get paid for.Based on data from 17 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do team leaders get of their shift pattern at Card Factory?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 22% of people with changing schedules report getting one week notice or less.
- 17% of people with changing schedules report getting two weeks notice.
- 50% of people with changing schedules report getting three weeks notice.
- 11% of people with changing schedules report getting four weeks notice or more.
Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do team leaders at Card Factory worry about hours?
Some people worry about getting enough hours.
How we know this
67% of people report they worry about getting enough hours.Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do team leaders at Card Factory get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
39% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
-
Easy to change shifts
How easy is it for team leaders at Card Factory to change shifts?
Most people find it easy to change shifts.
How we know this
67% of people report that it’s easy to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between January 2023 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for team leaders to book a holiday at Card Factory?
Most people find it easy to book holiday.
How we know this
83% of people report it’s easy to book holidays.Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do Card Factory managers change team leaders shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
71% of people say their manager changes their shifts at the last minute.Based on data from 17 people who took the Breakroom Quiz between May 2022 and September 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most people find it easy to take sick leave
How easy is it for team leaders to take sick leave at Card Factory?
Most people find it easy to take sick leave.
How we know this
69% of people report that it’s easy to take time off if they are sick.Based on data from 13 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do team leaders at Card Factory feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 14 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do team leaders at Card Factory get proper breaks?
Most people get proper breaks.
How we know this
71% of people report that they get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team leaders to work at Card Factory?
Most people feel stressed here.
How we know this
76% of people say they often feel stressed at work.Based on data from 17 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do team leaders at Card Factory enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 15 people who took the Breakroom Quiz between January 2023 and October 2023.
Okay
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Only some people recommend their team
Do team leaders at Card Factory recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team leaders get enough training when they start at Card Factory?
Some people did’t get enough training when they started.
How we know this
44% of people report they didn’t get enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team leaders given support to progress at Card Factory?
Only some people are given support to progress here.
How we know this
In the last year, 43% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 14 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team leaders think Card Factory head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do team leaders feel well informed about how Card Factory is doing?
Only some people feel well informed about how the company is doing.
How we know this
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Card Factory employees say about their job
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Best thing
Usually get 4 weeks rota, and sometimes just over your contract hours. And a decent work life balance
Worst thing
Not enough hours to afford to actually live properly with the current affordability of everything
Card Factory Sales assistant, August 2023
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Best thing
Working palletts and card deliveres
Worst thing
Customer service, working checkouts, all the add-ons and extra talking we have to do, the lack of hygiene in my shop
Card Factory Customer assistant, August 2023
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About this pay estimate
CloseThis pay estimate is based on data from 18 Card Factory employees who took the Breakroom Quiz between May 2022 and October 2023.
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