Deputy Hotel Manager
Whitbread
£30.0k–£34.0k per year
Chelmsford, England, CM2 6
Part time, permanent
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About Whitbread
Whitbread is a restaurant and hotel operator. They run Premier Inn, Beefeater and Brewers Fayre.
Job description from Whitbread
Deputy Hotel Manager
Contract type: Permanent
Category: Deputy Hotel Manager
Location: Chelmsford
We are looking for a Deputy Hotel Manager (Chelmsford) to join our Premier Inn team!
Designate Deputy Hotel Manager (48 hours) - Chelmsford Area- Premier Inn
Salary: £30,000 - £34,000
Offering more than just an attractive career opportunity, as a market leading company there's a salary up to £34,000, Competitive benefits, great perks and discounts as well as stand out bonus potential of up to 50% of annual salary.
As Deputy Hotel Manager you'll play a pivotal part of the management team, taking the business to the next level. Reporting directly to the Hotel Manager you'll lead from the front ensuring the successful daily running of the site. You'll display a clear passion for leading, motivating and developing High performing, competent and motivated teams ensuring exceptional guest experiences making us the most loved hotel brand. As Deputy Hotel Manager we're looking to develop your skills to be the next generation Hotel Managers in Premier Inn.
Ideally, demonstrating management experience from Hospitality, Leisure, Retail or similar background driven by guest service and business results. Experience within F&B or food services is desirable. With a visible passion to set a high standard and drive results you'll:
- Manage the day to day running of the site, empowering and developing our people to be the best and deliver the best, making the most of your resources and growing talent.
- Drive commercial best practice, maximise on revenue opportunities, work with the Hotel Manager to manage controllable costs and labour control.
- Oversee all business areas with an eye for detail. Ensure brand standards are consistently delivered while utilising guest feedback to increase performance against KPI's.
- Support the Hotel Manager in delivering the site business plan, supporting and enabling the bigger picture.
- Demonstrate knowledge of health and safety compliance and manage all audit processes to a high standard.
- Be agile in your thinking and effectively manage your time to meet business needs.
We're an innovative business so you'll champion change and implement this with the team.
If you want to be part of a dynamic management team and our vision, make a name for yourself with an established and growing brand leader and have the skills, personality and passion to create moments that matter for our teams and guests then apply now!
What you'll get
In addition to a competitive salary, you'll also benefit from:
- Full induction and training.
- Excellent access to training and development programmes.
- Autonomy over the running of the hotel
- The top tools and systems to achieve your KPI's
- 25% off in Whitbread Restaurants and up to 50% off Premier Inn hotels.
- 33 days annual leave
- High street and retail discounts, including phone packages, cinema tickets and Gym membership.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 819582-1629
Advertised: 25 Sep 2023
What employees say
Pay
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Good
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Most people are paid a living wage
Do Whitbread pay duty managers enough to live on?
Most people are paid a living wage.
How we know this
94% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 31 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Whitbread pay duty managers market rates?
Most people are paid less than average for their job.
How we know this
79% of people are paid below average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do duty managers at Whitbread get paid breaks?
No. Most people don’t get paid breaks.
How we know this
91% of people say they don’t get paid breaks.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Whitbread pay duty managers sick pay?
No. Most people don’t get proper sick pay.
How we know this
73% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do duty managers at Whitbread do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
56% of people report that they do extra work that they don’t get paid for.Based on data from 32 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do duty managers get of their shift pattern at Whitbread?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 45% of people with changing schedules report getting one week notice or less.
- 39% of people with changing schedules report getting two weeks notice.
- 12% of people with changing schedules report getting three weeks notice.
- 3% of people with changing schedules report getting four weeks notice or more.
Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do duty managers at Whitbread worry about hours?
Most people don’t worry about getting enough hours.
How we know this
70% of people report they don’t worry about getting enough hours.Based on data from 20 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do duty managers at Whitbread get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 21 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for duty managers at Whitbread to change shifts?
Some people find it hard to change shifts.
How we know this
41% of people report that it’s hard to change shifts if they need to.Based on data from 29 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for duty managers to book a holiday at Whitbread?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 30 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Whitbread managers change duty managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
42% of people say their manager changes their shifts at the last minute.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for duty managers to take sick leave at Whitbread?
Some people find it hard to take sick leave.
How we know this
54% of people report that it’s hard to take time off if they are sick.Based on data from 28 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
-
Only some people feel treated with respect
Do duty managers at Whitbread feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
37% of people say they’re not treated with respect by their managers.Based on data from 30 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
-
Most people don’t get proper breaks
Do duty managers at Whitbread get proper breaks?
Most people don’t get proper breaks.
How we know this
76% of people report that they don’t get to take proper breaks.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for duty managers to work at Whitbread?
Most people feel stressed here.
How we know this
85% of people say they often feel stressed at work.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do duty managers at Whitbread enjoy their jobs?
Most people enjoy their job.
How we know this
75% of people report they enjoy their job.Based on data from 28 people who took the Breakroom Quiz between October 2021 and October 2023.
Okay
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Only some people recommend their team
Do duty managers at Whitbread recommend working with their team?
Only some people recommend working with their team.
How we know this
45% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do duty managers get enough training when they start at Whitbread?
Some people did’t get enough training when they started.
How we know this
64% of people report they didn’t get enough training when they started working here.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are duty managers given support to progress at Whitbread?
Only some people are given support to progress here.
How we know this
In the last year, 45% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 33 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do duty managers think Whitbread head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 32 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do duty managers feel well informed about how Whitbread is doing?
Most people feel well informed about how the company is doing.
How we know this
70% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 30 people who took the Breakroom Quiz between September 2021 and September 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Whitbread employees say about their job
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Best thing
The people i work with
Worst thing
The disregard for the job we do. I feel that whitbread are not concerned enough for the caliber of service we claim to offer
Whitbread Grill chef, September 2023
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Best thing
flexible hours and social aspects
Worst thing
manager changes shift whenever he likes, many higher ups don’t care about the team only managers, treated like a number and not a human
Whitbread Team member, September 2023
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