Sales Advisor
New Look
Luton, LU1 2TE, United Kingdom
The Breakroom Take
- Recommended by students
- Respectful managers
- Proper breaks
About New Look
New Look is a retailer. They sell fashion for women, men and children.
Job description from New Look
Here, at New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high-street since 1969. We’re now a global, omni-channel brand offering on-trend, value-fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.
It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you.
We are always on the lookout for talented, passionate people to join our New Look team.
We also have a strong focus on people development, with lots of opportunities for you to grow professionally, starting with our fantastic induction programme which will immerse you into the New Look culture in one of our Stores of Learning. Your Territory Leader and People Partner will work closely with you to identify development opportunities and ensure you are given the tools to drive your own career.
All of this, along with some exciting benefits:
- 40% staff discount
- Monthly 25% off privilege vouchers for family and friends to enjoy
Don’t take it from us, next time you’re in one of our stores ask to speak to a manager and they’ll tell you all about it!
Location: Luton, LU1 2TE
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do New Look pay sales advisors enough to live on?
Most people are not paid a living wage.
How we know this
98% of people say they are paid below the Real Living Wage for where they live.Based on data from 94 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do New Look pay sales advisors market rates?
Most people are paid less than average for their job.
How we know this
93% of people are paid below average for the type of work they do.Based on data from 104 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 21s get paid less than everyone else
Do sales advisors at New Look get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 23.
See what New Look pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 23.Based on data from 154 people who took the Breakroom Quiz between December 2021 and December 2023.
Needs improving
-
Most people don’t get paid breaks
Do sales advisors at New Look get paid breaks?
No. Most people don’t get paid breaks.
How we know this
89% of people say they don’t get paid breaks.Based on data from 79 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do New Look pay sales advisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
98% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 84 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do sales advisors at New Look do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
73% of people report that they don’t do extra unpaid work.Based on data from 89 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do sales advisors get of their shift pattern at New Look?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 55% of people with changing schedules report getting one week notice or less.
- 28% of people with changing schedules report getting two weeks notice.
- 14% of people with changing schedules report getting three weeks notice.
- 3% of people with changing schedules report getting four weeks notice or more.
Based on data from 100 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do sales advisors at New Look worry about hours?
Some people worry about getting enough hours.
How we know this
48% of people report they worry about getting enough hours.Based on data from 101 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do sales advisors at New Look get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 102 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for sales advisors at New Look to change shifts?
Most people find it hard to change shifts.
How we know this
69% of people report that it’s hard to change shifts if they need to.Based on data from 74 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for sales advisors to book a holiday at New Look?
Most people find it easy to book holiday.
How we know this
68% of people report it’s easy to book holidays.Based on data from 82 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do New Look managers change sales advisors shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
61% of people say their manager changes their shifts at the last minute.Based on data from 93 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for sales advisors to take sick leave at New Look?
Some people find it hard to take sick leave.
How we know this
52% of people report that it’s hard to take time off if they are sick.Based on data from 79 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is sales advisors at New Look job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
67% of students report this is a good place to work if you’re studying.Based on data from 52 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
-
Good
-
Most people feel treated with respect
Do sales advisors at New Look feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
74% of people say they’re treated with respect by their managers.Based on data from 85 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do sales advisors at New Look get proper breaks?
Most people get proper breaks.
How we know this
79% of people report that they get to take proper breaks.Based on data from 76 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for sales advisors to work at New Look?
Some people feel stressed here.
How we know this
67% of people say they often feel stressed at work.Based on data from 93 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do sales advisors at New Look enjoy their jobs?
Only some people enjoy their job.
How we know this
41% of people report they don’t enjoy their job.Based on data from 76 people who took the Breakroom Quiz between December 2022 and December 2023.
Okay
-
Only some people recommend their team
Do sales advisors at New Look recommend working with their team?
Only some people recommend working with their team.
How we know this
54% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 104 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do sales advisors get enough training when they start at New Look?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 88 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales advisors given support to progress at New Look?
Only some people are given support to progress here.
How we know this
In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 72 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do sales advisors think New Look head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 78 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do sales advisors feel well informed about how New Look is doing?
Only some people feel well informed about how the company is doing.
How we know this
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 85 people who took the Breakroom Quiz between December 2022 and December 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What New Look employees say about their job
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Best thing
My coworkers are friendly and it’s a big store with lots to do.
Worst thing
Usual retail things. Like rude customers but not much else
New Look Sales assistant, November 2023
-
Best thing
the staff
Worst thing
the poor pay
New Look Sales advisor, November 2023
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About this pay estimate
CloseThis pay estimate is based on data from 104 New Look employees who took the Breakroom Quiz between December 2022 and December 2023.
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