About Royal Automobile Club
The Royal Automobile Club is a British private social and athletic club. It has two clubhouses which provide accommodation and a range of dining and sporting facilities.
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Job description from Royal Automobile Club
Waiter £25,746.34, Epsom
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- 40 hour week plus paid overtime
- Uniform provided
- Annual staff bonus
- Free meals on duty
- Paid birthday day off
- Generous pension
- Free onsite parking at Woodcote Park clubhouse
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- Staff parties
Purpose of the role:
Our exclusive clubhouse in Epsom is looking for an experienced, organised and detail-oriented Waiter to join us in one of our exquisite restaurants. Working with a fantastic team you will be passionate about delivering the best experience to our members.
Essentials:
- To deliver an excellent dining experience for members and guests, ensuring high levels of customer service and professionalism at all times
- Keep up to date with all food and beverage menus, current promotions and new products to enable you to serve and recommend to our members and guests
- Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action
Minimum experience required:
- Passionate about delivering first-class customer service
- Excellent communicator and ability to multi task
- Team player
- Hold a basic (Level One) food hygiene qualification and a NVQ in Food Service
- An awareness of Licensing Laws
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- Closing date 30 November 2023
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Good
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Most people are paid a living wage
Do the Royal Automobile Club pay a living wage?
Most people are paid a living wage.
How we know this
86% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 14 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get paid breaks
Do workers at the Royal Automobile Club get paid breaks?
No. Most people don’t get paid breaks.
How we know this
79% of people say they don’t get paid breaks.Based on data from 14 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do the Royal Automobile Club pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
42% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at the Royal Automobile Club do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
69% of people report that they don’t do extra unpaid work.Based on data from 13 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at the Royal Automobile Club?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 57% of people with changing schedules report getting one week notice or less.
- 21% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 21% of people with changing schedules report getting four weeks notice or more.
Based on data from 14 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Only some people get a choice of shifts
Do the Royal Automobile Club workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
46% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for the Royal Automobile Club workers to change shifts?
Some people find it hard to change shifts.
How we know this
64% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at the Royal Automobile Club?
Some people find it hard to book holiday.
How we know this
45% of people report it’s hard to book holidays.Based on data from 11 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do the Royal Automobile Club managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
69% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 13 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at the Royal Automobile Club?
Most people find it easy to take sick leave.
How we know this
73% of people report that it’s easy to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between October 2022 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at the Royal Automobile Club feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 14 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at the Royal Automobile Club get proper breaks?
Most people get proper breaks.
How we know this
69% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at the Royal Automobile Club?
Most people feel stressed here.
How we know this
85% of people say they often feel stressed at work.Based on data from 13 people who took the Breakroom Quiz between October 2022 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Needs improving
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Most people don’t enjoy their job
Do people at the Royal Automobile Club enjoy their jobs?
Most people don’t enjoy their job.
How we know this
70% of people report they don’t enjoy their job.Based on data from 10 people who took the Breakroom Quiz between October 2022 and December 2023.
Okay
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Only some people recommend their team
Do people at the Royal Automobile Club recommend working with their team?
Only some people recommend working with their team.
How we know this
64% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 14 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at the Royal Automobile Club?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between October 2022 and December 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at the Royal Automobile Club?
Only some people are given support to progress here.
How we know this
In the last year, 67% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 12 people who took the Breakroom Quiz between October 2022 and December 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think the Royal Automobile Club head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 13 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how the Royal Automobile Club is doing?
Only some people feel well informed about how the company is doing.
How we know this
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between May 2022 and December 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What the Royal Automobile Club employees say about their job
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Best thing
The staff are generally very friendly and easy to get a long with. 90% of the members are so lovely to deal with.
Worst thing
The manager is terrible
Royal Automobile Club Bar staff, November 2023
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Best thing
Close team members
Worst thing
Managers treating you badly. Bad work hours. Up to 10 days in a row finishing at midnight
Royal Automobile Club Waitress, July 2023
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