About ESS Support Services Worldwide
ESS Support Services Worldwide is a catering company. They specialise in defence and Government catering.
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Job description from ESS Support Services Worldwide
We're currently recruiting for talented Bar Personnel to help us create beautifully crafted drinks and provide exceptional customer service for Defence on a permanent casual basis, contracted to 0 hours per week.
As Bar Personnel, you will use your skills to deliver first-class service and perfectly presented drinks to our customers. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing perfectly blended drinks and serving high-quality food that delights our customers
- Maintaining an effective bar service with an emphasis on high-quality, efficient service
- Keeping the bar area clean
- Having a perfect knowledge of all beverages served in the bar, how to prepare them and how they should be presented
- Receiving and processing payments (cash and credit cards)
- Being an enthusiastic team player and excellent communicator
- Representing Defence and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Bar Personnel - Southampton Airport
- 11 per hour
- 0 hour position
- Two positions available
Our ideal Bar Personnel will:
- Be a brilliant communicator and easily build relationships
- Have a warm personality and smartly presented
- Be committed to delivering high levels of customer service
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1611/99249001/52599455/R/ONE #LI-DNP
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Job insights from Breakroom
Bar staff
Bar staff serve drinks and food to customers in pubs, restaurants and hotels
What you’ll do as bar staff:
- Serve drinks and food
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do ESS Support Services Worldwide pay a living wage?
Most people are not paid a living wage.
How we know this
82% of people say they are paid below the Real Living Wage for where they live.Based on data from 38 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do ESS Support Services Worldwide pay market rates?
Only some people are paid above average for their job.
How we know this
58% of people are paid below average for the type of work they do.Based on data from 38 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at ESS Support Services Worldwide get paid breaks?
No. Most people don’t get paid breaks.
How we know this
98% of people say they don’t get paid breaks.Based on data from 42 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do ESS Support Services Worldwide pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
93% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 42 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at ESS Support Services Worldwide do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
72% of people report that they don’t do extra unpaid work.Based on data from 46 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at ESS Support Services Worldwide?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 59% of people with changing schedules report getting one week notice or less.
- 18% of people with changing schedules report getting two weeks notice.
- 9% of people with changing schedules report getting three weeks notice.
- 14% of people with changing schedules report getting four weeks notice or more.
Based on data from 22 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at ESS Support Services Worldwide worry about hours?
Most people don’t worry about getting enough hours.
How we know this
80% of people report they don’t worry about getting enough hours.Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do ESS Support Services Worldwide workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
51% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for ESS Support Services Worldwide workers to change shifts?
Some people find it hard to change shifts.
How we know this
44% of people report that it’s hard to change shifts if they need to.Based on data from 25 people who took the Breakroom Quiz between November 2021 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at ESS Support Services Worldwide?
Some people find it hard to book holiday.
How we know this
36% of people report it’s hard to book holidays.Based on data from 44 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do ESS Support Services Worldwide managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
69% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at ESS Support Services Worldwide?
Some people find it hard to take sick leave.
How we know this
51% of people report that it’s hard to take time off if they are sick.Based on data from 41 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at ESS Support Services Worldwide good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
40% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 20 people who took the Breakroom Quiz between December 2021 and October 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at ESS Support Services Worldwide feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
46% of people say they’re not treated with respect by their managers.Based on data from 41 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at ESS Support Services Worldwide get proper breaks?
Some people don’t get proper breaks.
How we know this
61% of people report that they don’t get to take proper breaks.Based on data from 41 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at ESS Support Services Worldwide?
Most people feel stressed here.
How we know this
67% of people say they often feel stressed at work.Based on data from 46 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at ESS Support Services Worldwide enjoy their jobs?
Only some people enjoy their job.
How we know this
40% of people report they don’t enjoy their job.Based on data from 40 people who took the Breakroom Quiz between December 2021 and November 2023.
Needs improving
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Most people don’t recommend their team
Do people at ESS Support Services Worldwide recommend working with their team?
Not many people recommend working with their team.
How we know this
71% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 48 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at ESS Support Services Worldwide?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 46 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at ESS Support Services Worldwide?
Only some people are given support to progress here.
How we know this
In the last year, 65% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 46 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think ESS Support Services Worldwide head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 47 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how ESS Support Services Worldwide is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
81% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 43 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What ESS Support Services Worldwide employees say about their job
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Best thing
People I work with
Worst thing
Not being paid enough and not being paid sickness
ESS Support Services Worldwide Front of house, November 2023
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Best thing
Meeting new people
Worst thing
Management needs re thinking and training needs updating
ESS Support Services Worldwide Cleaner, October 2023
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