Reposted 10 days ago

Retail Supervisor

Screwfix
Luton, England, LU3 1

The Breakroom Take

7.4

Rated 7.4 out of 10

Based on 734 ratings from people who work at Screwfix

See all job reviews

  • People enjoy this job
  • Good employer
  • Recommended by students
  • Recommended by parents
  • Respectful managers
  • Proper training
  • Proper breaks

About Screwfix

Screwfix is a retailer. They sell hardware products, DIY and building supplies.

Job description from Screwfix

Overview

You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

Shift availability needed for the role:

Full flexiblility across Monday - Sunday and the following opening hours

Monday - Friday (6am to 8pm)

Saturday (6am to 6pm)

Sunday (8am to 4pm)

Responsibilities

WHAT'S IT LIKE TO BE A RETAIL SUPERVISOR?

Host

- you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them Store standards

- you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management. Part of the team

- you'll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE... An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment Great at giving amazing customer service, and able to translate that into sales Inquisitive, ever-questioning and ever-improving Passionate about our business Friendly, flexible, reliable, honest and like to work hard!

WHAT'S IN IT FOR YOU? Joining Screwfix means joining a growing team - full of support, opportunities, and fun! We offer a competitive salary 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave. Award-winning company pension scheme - up to 14% Kingfisher contribution! Life cover 20% discount with Screwfix and B&Q Discounted healthcare Company share save schemes We'll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email careers@screwfix.com for any queries

Follow us and find out more on our LinkedIn, Instagram & Twitter pages

Apply now! - Upload your CV and complete your application

*Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com

Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Screwfix pay supervisors enough to live on?

    Most people are paid a living wage.

    How we know this

    98% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 46 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Screwfix pay supervisors market rates?

    Most people are paid above average for their job.

    How we know this

    87% of people are paid above average for the type of work they do.

    Based on data from 45 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do supervisors at Screwfix get paid the same regardless of age?

    No, people under the age of 21 get paid less than those above 23.

    See what Screwfix pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 23.

    Based on data from 65 people who took the Breakroom Quiz between April 2021 and November 2023.

  • Okay
  • Only some people get paid breaks

    Do supervisors at Screwfix get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    63% of people say they don’t get paid breaks.

    Based on data from 46 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Screwfix pay supervisors sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    84% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 38 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do supervisors at Screwfix do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    45% of people report that they do extra work that they don’t get paid for.

    Based on data from 42 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do supervisors get of their shift pattern at Screwfix?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 7% of people with changing schedules report getting one week notice or less.
    • 9% of people with changing schedules report getting two weeks notice.
    • 20% of people with changing schedules report getting three weeks notice.
    • 64% of people with changing schedules report getting four weeks notice or more.

    Based on data from 45 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do supervisors at Screwfix worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    97% of people report they don’t worry about getting enough hours.

    Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do supervisors at Screwfix get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    53% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 45 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for supervisors at Screwfix to change shifts?

    Some people find it hard to change shifts.

    How we know this

    38% of people report that it’s hard to change shifts if they need to.

    Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for supervisors to book a holiday at Screwfix?

    Most people find it easy to book holiday.

    How we know this

    70% of people report it’s easy to book holidays.

    Based on data from 43 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Screwfix managers change supervisors shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    58% of people say their manager changes their shifts at the last minute.

    Based on data from 43 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for supervisors to take sick leave at Screwfix?

    Some people find it hard to take sick leave.

    How we know this

    37% of people report that it’s hard to take time off if they are sick.

    Based on data from 41 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as supervisors at Screwfix good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    35% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 20 people who took the Breakroom Quiz between August 2021 and May 2023.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do supervisors at Screwfix feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 35 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do supervisors at Screwfix get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    38% of people report that they don’t get to take proper breaks.

    Based on data from 40 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for supervisors to work at Screwfix?

    Most people feel stressed here.

    How we know this

    70% of people say they often feel stressed at work.

    Based on data from 44 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do supervisors at Screwfix enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    46% of people report they don’t enjoy their job.

    Based on data from 41 people who took the Breakroom Quiz between November 2022 and November 2023.

  • Okay
  • Only some people recommend their team

    Do supervisors at Screwfix recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    47% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 47 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do supervisors get enough training when they start at Screwfix?

    Most people got enough training when they started.

    How we know this

    73% of people report they got enough training when they started working here.

    Based on data from 45 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are supervisors given support to progress at Screwfix?

    Only some people are given support to progress here.

    How we know this

    In the last year, 36% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 44 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do supervisors think Screwfix head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 44 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do supervisors feel well informed about how Screwfix is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    39% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 41 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Screwfix

What Screwfix employees say about their job

  • Best thing

    Meeting customers and helping out

    Worst thing

    Putting items away

    8.0

    Screwfix Store assistant, November 2023

  • Best thing

    Nice environment to work within, managers can be helpful and the teams are fantastic.

    Worst thing

    heat throughout the warehouse is regulated by head office and to what the weather is like where they are not where the store is. Air con doesn't turn on until 26 degree temperatures are hit and will regulate temp back down to 25 which is still way too hot for a building with no windows in the warehouse. during cold weather there are no means of heating in my particular warehouse. Working house can change from week to week with little to no input from the employee about availability, weekend working isn't structured very well, used to be one weekend in one off but has since changed to every weekend in unless booked off.

    6.7

    Screwfix Customer service assistant, July 2023

See more reviews
  • Best thing

    Amount of holiday you get a year.

    A set amount of sick pay for the year.

    Can meet some great people.

    Worst thing

    People make the job harder. Not pulling their weight, thinking they’re better than others etc. company constantly hiring external management and putting them on much more money than people who have started as a normal sales assistant and worked their way up or waiting to get to the next level of management but takes a long time to do so

    7.7

    Screwfix Supervisor, March 2023

  • Best thing

    Great company. They really care about their staff and will go above and beyond for them and their customers

    Worst thing

    Customers are getting more entitled and companies like Screwfix are pandering to customers which I believe will encourage their negative behaviour

    8.4

    Screwfix Customer advisor, November 2022

  • Best thing

    Good range of shift patterns, flexible to a point to accommodate everyone, frequent pay rises for sales assistants and supervisors, opportunities to progress

    Worst thing

    Progression apprenticeships are poorly run and executed, unrealistic measures set by head office (hour cuts at short notice, POS changes all the time that are mostly un needed) breaks can be hard to fit in due to being short staffed, colleagues over worked as you can't use peoples hours when they are off sick long term

    8.5

    Screwfix Supervisor, November 2022

  • Best thing

    Great for exercise always something to do.

    Worst thing

    Internal promotion system is ridiculous, an outsider can come straight into the job with no training but an insider has to do 1-2 years of coursework to get promoted

    8.4

    Screwfix Supervisor, November 2022

  • Best thing

    The actual job is pretty fun, sorting deliveries out, manual handing and running around sorting orders out. It pretty good exercise too!

    Worst thing

    Blatant favouritism and disrespect to employees and customers. No work ethic from the supervisors and some of the employees. A pretty toxic workplace where people can be 2 faces and bitchy and even just inappropriate at times.

    6.0

    Screwfix Sales assistant, September 2022

  • Best thing

    If you get a good team and store you can meet some great people and really good for internal hires and progression

    Worst thing

    Can be fast paced and stressful and the higher you progress the more you have to deal with and the wage doesn't really increase much

    8.8

    Screwfix Supervisor, February 2022

  • Best thing

    Serving regular customers
    Some of the shift patterns

    Worst thing

    Lack of communication from manager
    Too many gossips in branch that want to throw you under the bus at every opportunity
    No appraisals completed in the last 5 years even though it should be twice a year
    Lack of career progression

    6.0

    Screwfix Assistant manager, August 2020

  • Best thing

    Having certain days off each year like Boxing Day and New Year’s Day. A very friendly environment where most people are bubbly. Everyone gets on.

    Worst thing

    Not great rate of rate as a manager.

    7.7

    Screwfix Supervisor, October 2019

  • More reviews from Screwfix employees

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