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Customer Assistant - Christmas- Operations-Wheatley Hall Road
Marks & SpencerAbout Marks & Spencer
Marks & Spencer is a retailer. They sell clothing, homeware and food.
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Job description from Marks & Spencer
Summary
Operations Assistant- Purpose -To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.
Sunday 0430AM-1230PM
Thursday 0430AM-1230PM
Friday 0430AM-1230PM
Saturday 0430AM-1230PM
All the details
Sunday 0430AM-1230PM
Thursday 0430AM-1230PM
Friday 0430AM-1230PM
Saturday 0430AM-1230PM
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver 'best in town' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it'sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Good
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Most people are paid a living wage
Do Marks & Spencer pay customer assistants enough to live on?
Most people are paid a living wage.
How we know this
80% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 164 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Marks & Spencer pay customer assistants market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 164 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do customer assistants at Marks & Spencer get paid the same regardless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Marks & Spencer pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 288 people who took the Breakroom Quiz between November 2022 and November 2023.
Needs improving
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Most people don’t get paid breaks
Do customer assistants at Marks & Spencer get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 160 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Marks & Spencer pay customer assistants sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
49% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 127 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do customer assistants at Marks & Spencer do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
72% of people report that they don’t do extra unpaid work.Based on data from 151 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do customer assistants get of their shift pattern at Marks & Spencer?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 23% of people with changing schedules report getting one week notice or less.
- 18% of people with changing schedules report getting two weeks notice.
- 23% of people with changing schedules report getting three weeks notice.
- 37% of people with changing schedules report getting four weeks notice or more.
Based on data from 146 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do customer assistants at Marks & Spencer worry about hours?
Most people don’t worry about getting enough hours.
How we know this
79% of people report they don’t worry about getting enough hours.Based on data from 168 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do customer assistants at Marks & Spencer get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 167 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for customer assistants at Marks & Spencer to change shifts?
Some people find it hard to change shifts.
How we know this
61% of people report that it’s hard to change shifts if they need to.Based on data from 127 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for customer assistants to book a holiday at Marks & Spencer?
Some people find it hard to book holiday.
How we know this
37% of people report it’s hard to book holidays.Based on data from 148 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Marks & Spencer managers change customer assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
43% of people say their manager changes their shifts at the last minute.Based on data from 152 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for customer assistants to take sick leave at Marks & Spencer?
Some people find it hard to take sick leave.
How we know this
39% of people report that it’s hard to take time off if they are sick.Based on data from 139 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is customer assistants at Marks & Spencer job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
79% of students report this is a good place to work if you’re studying.Based on data from 73 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as customer assistants at Marks & Spencer good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
42% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 38 people who took the Breakroom Quiz between November 2022 and October 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do customer assistants at Marks & Spencer feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 156 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do customer assistants at Marks & Spencer get proper breaks?
Most people get proper breaks.
How we know this
87% of people report that they get to take proper breaks.Based on data from 150 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for customer assistants to work at Marks & Spencer?
Some people feel stressed here.
How we know this
65% of people say they often feel stressed at work.Based on data from 155 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do customer assistants at Marks & Spencer enjoy their jobs?
Only some people enjoy their job.
How we know this
46% of people report they don’t enjoy their job.Based on data from 136 people who took the Breakroom Quiz between June 2023 and November 2023.
Okay
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Only some people recommend their team
Do customer assistants at Marks & Spencer recommend working with their team?
Only some people recommend working with their team.
How we know this
48% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 170 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer assistants get enough training when they start at Marks & Spencer?
Some people did’t get enough training when they started.
How we know this
43% of people report they didn’t get enough training when they started working here.Based on data from 162 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer assistants given support to progress at Marks & Spencer?
Only some people are given support to progress here.
How we know this
In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 141 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do customer assistants think Marks & Spencer head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 152 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer assistants feel well informed about how Marks & Spencer is doing?
Only some people feel well informed about how the company is doing.
How we know this
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 153 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Marks & Spencer employees say about their job
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Best thing
Working for a well known company
Worst thing
Ways of working isn’t clear
Marks & Spencer Employee, October 2023
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Best thing
My team and my actual job role
Worst thing
Management
Being asked to do things outside my job roleMarks & Spencer Visual merchandiser, September 2023
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About this pay estimate
CloseThis pay estimate is based on data from 171 Marks & Spencer employees who took the Breakroom Quiz between June 2023 and November 2023.
Take the Breakroom Quiz to compare your job.