Reposted 2 days ago

One Stop - Store Manager

Tesco
Southampton, England, SO15 2

The Breakroom Take

6.4

Rated 6.4 out of 10

Based on 8,485 ratings from people who work at Tesco

See all job reviews

  • Recommended by students
  • Respectful managers
  • Proper breaks

About Tesco

Tesco is the largest supermarket chain in the UK.

Job description from Tesco

What's in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer: 10% Discount in One Stop & Tesco stores Discounted Tesco pharmacy services Discounted shopping website A great holiday package A commitment to your career development Community involvement and charity work Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

About the role

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it's our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you'll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will be responsible for

Look after our colleagues:

• You will ensure that all of your store team are fully trained.

• You will promote and encourage teamwork in your store.

• You will have a clear understanding of how your team are performing and there are plans in place to support performance.

• You ensure your team are supported and enjoy their job.

Look after our customers:

• You ensure your team are smart and ready for work.

• You stick to my shops "Congestion plan".

• You coach your team to be helpful and friendly.

• You coach your team to serve our customers as quick as possible.

• You ensure the shop is always full.

• You ensure the shop is always clean.

• You ensure the shop is priced correctly.

Look after the business:

• You deliver great retail standards.

• You ensure to have a safe and legal store.

• You strive for the store to have a Blue/Green store performance board, and strong KPI's.

• You are a great representative for the One Stop brand.

• You lead safety awareness in store, following all security procedures to ensure all colleagues and customers are kept safe.

• You don't sell food that is of poor quality and is always in date.

You will need You will talk to your colleagues, share knowledge, experiences and best practice. You are warm and welcoming with customers and colleagues, putting people at the heart of everything you do. You take time to see, hear and recognise others, building strong relationships. You act quickly making decisions based on what is right for the customer and colleagues. You thrive on change and take people with you to deliver it. You have energy and drive to deliver beyond expectations. You know how to be at your best. You keep your eyes open looking for opportunities to improve my department and store. You share ideas and encourage your colleagues to do the same.

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there's sure to be a One Stop near where you live or work.

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Tesco pay managers enough to live on?

    Most people are paid a living wage.

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 61 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Tesco pay managers market rates?

    Most people are paid above average for their job.

    How we know this

    89% of people are paid above average for the type of work they do.

    Based on data from 110 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 23s get paid less than everyone else

    Do managers at Tesco get paid the same regardless of age?

    No, people under the age of 23 get paid less than those above 23.

    See what Tesco pays different age groups

    How we know this

    The average pay of under 23s is less than those who are over 23.

    Based on data from 71 people who took the Breakroom Quiz between August 2022 and November 2023.

  • Needs improving
  • Most people don’t get paid breaks

    Do managers at Tesco get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    95% of people say they don’t get paid breaks.

    Based on data from 65 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Tesco pay managers sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    71% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 62 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Needs improving
  • Most people do unpaid extra work

    Do managers at Tesco do extra work that they don't get paid for?

    Yes. Lots of people do unpaid extra work.

    How we know this

    73% of people report that they do extra work that they don’t get paid for.

    Based on data from 91 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Tesco?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 23% of people with changing schedules report getting one week notice or less.
    • 17% of people with changing schedules report getting two weeks notice.
    • 21% of people with changing schedules report getting three weeks notice.
    • 39% of people with changing schedules report getting four weeks notice or more.

    Based on data from 87 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do managers at Tesco worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    85% of people report they don’t worry about getting enough hours.

    Based on data from 20 people who took the Breakroom Quiz between June 2021 and June 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do managers at Tesco get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    38% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 63 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for managers at Tesco to change shifts?

    Some people find it hard to change shifts.

    How we know this

    37% of people report that it’s hard to change shifts if they need to.

    Based on data from 86 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for managers to book a holiday at Tesco?

    Most people find it easy to book holiday.

    How we know this

    86% of people report it’s easy to book holidays.

    Based on data from 64 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Tesco managers change managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    33% of people say their manager changes their shifts at the last minute.

    Based on data from 90 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Tesco?

    Some people find it hard to take sick leave.

    How we know this

    36% of people report that it’s hard to take time off if they are sick.

    Based on data from 116 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as managers at Tesco good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    36% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 44 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Tesco feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    79% of people say they’re treated with respect by their managers.

    Based on data from 63 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do managers at Tesco get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    71% of people report that they don’t get to take proper breaks.

    Based on data from 63 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for managers to work at Tesco?

    Most people feel stressed here.

    How we know this

    78% of people say they often feel stressed at work.

    Based on data from 116 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do managers at Tesco enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    37% of people report they don’t enjoy their job.

    Based on data from 106 people who took the Breakroom Quiz between December 2022 and November 2023.

  • Okay
  • Only some people recommend their team

    Do managers at Tesco recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    37% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 65 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do managers get enough training when they start at Tesco?

    Some people did’t get enough training when they started.

    How we know this

    38% of people report they didn’t get enough training when they started working here.

    Based on data from 61 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are managers given support to progress at Tesco?

    Most people are given support to progress here.

    How we know this

    In the last year, 75% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 63 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Tesco head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 116 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do managers feel well informed about how Tesco is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    86% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 64 people who took the Breakroom Quiz between May 2023 and November 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Tesco

What Tesco employees say about their job

  • Best thing

    Don't finish late

    Worst thing

    Very busy for how many staff we have. I work in the cafe and the team is small.

    5.0

    Tesco Team member, November 2023

  • Best thing

    Going out on the road delivering to customers, not having a manager telling you the best route to take or looking over your shoulder. There is somewhat freedom in my job.

    Worst thing

    My manager doesn’t take the time to get to know delivery drivers in person and get trained up on the same things as we do and I find it. Quite frustrating.

    7.6

    Tesco Delivery driver, November 2023

See more reviews
  • Best thing

    Colleague discount, lots of extra shifts, quite a few days off

    Worst thing

    Unpaid breaks

    6.7

    Tesco Colleague, October 2023

  • Best thing

    Fast paced, busy, feels quick.

    Worst thing

    Stress, tagging, late deliveries others not doing a good job and having to pick up for them

    5.5

    Tesco Employee, September 2023

  • Best thing

    The staff and customers

    Worst thing

    Having to call in sick, the way they calculate absence.

    7.1

    Tesco Customer assistant, September 2023

  • Best thing

    Employees get 10% discount, 15% after pay day for 3 days. Bonus pay of an extra 2.30 for hours worked between 12 and 6am, not including 1hr 30 for split breaks

    Worst thing

    Covering more than 1 aisle

    4.9

    Tesco Employee, September 2023

  • Best thing

    Flexibility with schedule and also I can work in different departments so variation in work; my work is very active as well - lots of waking and moving

    Worst thing

    Stressful as there is never enough staff; hours are never fully filled

    6.4

    Tesco Team leader, August 2023

  • Best thing

    Freedom being out on the road, no manager being on your case all day. Sometimes getting a tip.

    Worst thing

    Delivering to flats with no lifts, some of the crazy heavy orders, ignorant and rude customers.

    4.9

    Tesco Home delivery driver, August 2023

  • Best thing

    Well definitely being able to get discounts , most customers can be really nice and even understanding when you are busy, workload can vary depending where you work but for me it is decent

    Worst thing

    You can get reallt difficult customers meaning you need a lot if patience, you migh feel stressed when things aren't done and you are expected to do it but are busy doing other roles, being able to multi task is key

    5.5

    Tesco Customer assistant, August 2023

  • Best thing

    Flexible progression, great shift pattern, decent pay, good colleagues

    Worst thing

    Not enough money

    7.0

    Tesco Employee, June 2023

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