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Customer Care Full Time - Boreham Interchange, Chelmsford, CM2 5PS
McDonald’sAbout McDonald’s
McDonald’s is a fast food restaurant chain. They serve American-style fast food.
Similar McDonald’s jobs around CM2 5PS
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About this pay estimate
CloseThis pay estimate is based on data from 293 McDonald’s employees who took the Breakroom Quiz between September 2023 and December 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 293 McDonald’s employees who took the Breakroom Quiz between September 2023 and December 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 293 McDonald’s employees who took the Breakroom Quiz between September 2023 and December 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 293 McDonald’s employees who took the Breakroom Quiz between September 2023 and December 2023.
Take the Breakroom Quiz to compare your job.
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Job description from McDonald’s
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.Quite simply, you'll be working in our fast moving, high energy environment and were looking for a genuine smile plus an ability to connect with customers and make them feel valued.Friendly, welcoming, courteous and helpful behaviour will come naturally to you and youll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........
Job insights from Breakroom
Fast food team members
Fast food team members prepare and serve food and drink to customers in a fast food restaurant
What you’ll do as a fast food team member:
- Prepare food and drinks
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Cleaning
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do McDonald’s pay crew members enough to live on?
Most people are not paid a living wage.
How we know this
83% of people say they are paid below the Real Living Wage for where they live.Based on data from 266 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do McDonald’s pay crew members market rates?
Only some people are paid above average for their job.
How we know this
45% of people are paid below average for the type of work they do.Based on data from 291 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 18s get paid less than everyone else
Do crew members at McDonald’s get paid the same regardless of age?
No, people under the age of 18 get paid less than those above 23.
See what McDonald’s pays different age groupsHow we know this
The average pay of under 18s is less than those who are over 23.Based on data from 625 people who took the Breakroom Quiz between December 2022 and December 2023.
Needs improving
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Most people don’t get paid breaks
Do crew members at McDonald’s get paid breaks?
No. Most people don’t get paid breaks.
How we know this
98% of people say they don’t get paid breaks.Based on data from 283 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do McDonald’s pay crew members sick pay?
No. Most people don’t get proper sick pay.
How we know this
99% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 267 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do crew members at McDonald’s do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
84% of people report that they don’t do extra unpaid work.Based on data from 270 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do crew members get of their shift pattern at McDonald’s?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 69% of people with changing schedules report getting one week notice or less.
- 28% of people with changing schedules report getting two weeks notice.
- 2% of people with changing schedules report getting three weeks notice.
- 1% of people with changing schedules report getting four weeks notice or more.
Based on data from 290 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do crew members at McDonald’s worry about hours?
Some people worry about getting enough hours.
How we know this
52% of people report they worry about getting enough hours.Based on data from 292 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do crew members at McDonald’s get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
40% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 264 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for crew members at McDonald’s to change shifts?
Some people find it hard to change shifts.
How we know this
45% of people report that it’s hard to change shifts if they need to.Based on data from 225 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for crew members to book a holiday at McDonald’s?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 257 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do McDonald’s managers change crew members shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
78% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 269 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for crew members to take sick leave at McDonald’s?
Most people find it easy to take sick leave.
How we know this
69% of people report that it’s easy to take time off if they are sick.Based on data from 250 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do crew members work the same number they are contracted for at McDonald’s?
Most people work a lot more hours than their contact..
How we know this
81% of people report working 8 hours or more than their contract.Based on data from 253 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is crew members at McDonald’s job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
87% of students report this is a good place to work if you’re studying.Based on data from 165 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as crew members at McDonald’s good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
40% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 97 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do crew members at McDonald’s feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 252 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do crew members at McDonald’s get proper breaks?
Most people get proper breaks.
How we know this
94% of people report that they get to take proper breaks.Based on data from 277 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for crew members to work at McDonald’s?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 273 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do crew members at McDonald’s enjoy their jobs?
Only some people enjoy their job.
How we know this
45% of people report they don’t enjoy their job.Based on data from 237 people who took the Breakroom Quiz between September 2023 and December 2023.
Okay
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Only some people recommend their team
Do crew members at McDonald’s recommend working with their team?
Only some people recommend working with their team.
How we know this
46% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 290 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do crew members get enough training when they start at McDonald’s?
Some people did’t get enough training when they started.
How we know this
52% of people report they didn’t get enough training when they started working here.Based on data from 271 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are crew members given support to progress at McDonald’s?
Only some people are given support to progress here.
How we know this
In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 244 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do crew members think McDonald’s head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
72% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 250 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do crew members feel well informed about how McDonald’s is doing?
Only some people feel well informed about how the company is doing.
How we know this
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 261 people who took the Breakroom Quiz between September 2023 and December 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What McDonald’s employees say about their job
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Best thing
The people I work with, the employee discount, free food on break
Worst thing
When customers are being hard to deal with, when it’s overly busy,
McDonald’s Crew member, October 2023
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Best thing
some coworkers are really nice, and occasionally working alongside them can be fun. we get free food during our breaks
Worst thing
the stress when it gets busy and you have no help, we made £3000 in on hour the other which is a new record and i was making all the ice creams and milkshake by myself, while also training a member of staff (i am not on crew trainer wages)
McDonald’s Crew member, October 2023
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