Reposted 5 days ago

Customer Care Representative

Southampton, England, SO15 2
Full time, part time

The Breakroom Take


Rated 6.0 out of 10

Based on 9 ratings from people who work at Initial

See all job reviews

About Initial

Initial are a provider of Washroom Hygiene, Vending, Floor Mat Solutions and Healthcare Waste Management Services throughout the UK.

Job description from Initial

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

What do our Customer Care Representatives do?

This position is responsible for inbound and outbound contacts via an omni channel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquires and resolving problems that may require deviation from standard operating procedures.

Responsibilities include, but are not limited to;

  • Handles customer correspondence for service, scheduling, and billing inquiries
  • Offers creative Home Inspection leads to qualifying customers
  • Cultivates and maintains on-going customer relationships
  • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
  • Communicates with branch personnel to resolve service and scheduling issues
  • Initiates outbound customer service calls for various campaigns
  • Handles incoming calls from technicians to provide support

What do you need?

  • High School Diploma or GED
  • 1-2 years of customer service experience preferred
  • Ability to use a personal computer
  • Basic knowledge of Microsoft Word, Excel, and Windows
  • Ability to type 25 wpm preferred

Base Pay Range: $15.48 - $24.33 / hour

Why Choose Rentokil ?

A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

  • Multiple avenues to grow your career

  • Rentokil Terminix is a Drug Free workplace

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

  • 401(k) retirement plan with company-matching contributions

Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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What Initial employees say about their job

  • Best thing

    Being alone

    Worst thing

    Possibly getting sacked for having a wee


    Initial Technician, June 2023

  • Best thing

    Driving a van

    Worst thing

    Tipping medical waste


    Initial Technician, July 2022

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