Shop Supervisor

The Team Members, from Team Member to Supervisor yeah there all lovely. BUT our store manager really lets the shop down.

I would love to say the entire time I’m at work I enjoy it. BUT the lack of help from our manager is ridiculous, we will start at 5:30 with three staff. 1 on Sandwiches (cannot serve as sandwiches are required to be out by lunch), 1 Team Member required to Serve, do ovens, just eat and deal with the front and the third being our senior members, and depending on the Senior Team member. The shop will either be useless or productive. Unfortunately Head Office will never do anything, and our area manager seems to not know anything about retail/fast food. Head Office have had reports but will not look into employees leaving, or their mental health until the store is not profitable. DO NOT work at Greggs unless you can handle a lack of management from your store manager and head office. And do not work here if you cannot handle major stress, ridiculous behaviour and the company expecting you to work like a dog. Worst Place I’ve worked

The benefits so half price food etc

Changing shop polices (how to store or present something) constantly and adding more stuff whilst your trying to do 4 jobs on your own (we are quite under staffed at the moment though) usually you do like 1-3 tasks

The hours are nice as we close at 7pm, giving us time after our shifts

Some of the customers are nice
The job isn't really too difficult

The other staff members, as well as the manager make it difficult to want to go in

A lot of the customers are rude

I feel like I'm not appreciated

good team

stress
not respected

Nice Team, all close, good to get on with work, all members of the team help eachother.

Headoffice don’t deal with stuff how they should, that’s if they even do anything. Anyone from area manager and up seems to know nothing about working in fast food/retail.

Choosing your own shifts and fast paced, day goes quickly. Pay is good too

Pressure on profit controls. Never have enough labour to get the job done and it gets tighter and tighter every year. To the point where you end up working through your breaks or skipping tasks that you consider important food safety tasks. Managers are very tired people, because of this, so days off are spent recovering rather than a day of pleasure. Also when you reach shop manager its very hard to progress to any other role.

The Discount, making friends with co-workers, holiday hour pay is based on average worked hours not base pay so can get more money

Upper management are neglectful and expect store managers and staff to pick up after them, not paid enough to deal with the amount of rude customers, can not stick up for yourself from nasty customers- greggs company rules, breaks are too short to get anything done, 5:30/6am starts and 18:00/19:00 finishes, all day management shifts, senior team members (management below supervisors and managers) expected to know everything supervisors and managers know and the same responsability but only get paid 10p more than team members. No makeup other than natural, Piercings are banned, even if covered with blue plasters, cannot talk about company experiences online as can recieve warnings/disaplinares. Terrible at hiring new people and expecting staff to get on with 10x as much work on same pay. Company no longer do a yearly bonus. Not paid enough for the workload and physical training. Very hard to get new uniform, worn through shoes very fast and have to pay to replace every 6 months. Company keeps adding more daily rules and tasks for staffs to do but no pay increase. No other company benefits and no sick pay

The people. Hard working, good people who pull together and work extremely hard. Laugh all day long.

Very high work load, heavy lifting, not enough staff, pay does not reflect workload!!! Favouritism to friends when it comes to progression, tolerance of lazy people by higher management, making decisions without asking staff their opinion (for example, opening Boxing Day and ruining everyone’s Christmas!)