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Posted 17 days ago

Kitchen Porter

Wagamama

About Wagamama

Wagamama is a restaurant chain. They serve Japanese-inspired food.

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Job description from Wagamama

kitchen porter | full time

at wagamama, we're an eating house for the soul. with over 165 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we're looking for a kitchen porter to join us on our continuous journey of true nourishment

the role |

as a kitchen porter at wagamama you'll play an essential role in our kitchen team. you'll be responsible for keeping our kitchen clean, safe and organised, ensuring that our chefs have everything they need to deliver exceptional fresh food to our guests. you'll embody our people promise + values through how you show up at work, assisting with food preparation and dishwashing when required. working alongside a talented and diverse team not only will you gain key life skills at wagamama, you'll make great friends too, all whilst ensuring that our guests receive delicious food the wagamama way. so whether you're looking to start a career in the kitchen or just looking for a wok inspired side hustle this could be the role for you

perks + quirks |

  • £10.42 per hour + £21.30 average tips per week*

  • £14 - £25 of free food allowance on every shift

  • 50% discount at wagamama + 30% off all other trg brands with family and friends

  • dry-cleaned chef whites provided every shift

  • dedicated 4-week training programme

  • internal progression opportunities | fully funded apprenticeship programmes to support your growth

  • pension scheme + 28 days holiday

  • kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

  • family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

  • financial wellbeing support | access to loans repaid through your salary for those 'strapped for cash' moments in life

what we look for |

we're looking for someone who is able to embody the wagamama way in all its forms. a great team player who can work well under pressure. you'll have good interpersonal skills, and be able to multitask in a fast-paced environment. you don't need experience to join us as a kitchen porter, we'll provide all the training you need

the wagamama way |

kaizen, meaning 'good change', is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don't conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different

dish up different

from bowl to soul

wagamama is proudly part of disability confident

  • 100% of tips go to our teams. average tips are based on back of house team level positions across all our uk restaurants between 2/5/22 + 29/5/22. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Wagamama pay kitchen porters enough to live on?

    Most people are not paid a living wage.

    How we know this

    80% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Wagamama pay kitchen porters market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 11 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people don’t do unpaid extra work

    Do kitchen porters at Wagamama do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    80% of people report that they don’t do extra unpaid work.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and August 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do kitchen porters get of their shift pattern at Wagamama?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 90% of people with changing schedules report getting one week notice or less.
    • 10% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do kitchen porters at Wagamama worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    73% of people report they don’t worry about getting enough hours.

    Based on data from 11 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do kitchen porters at Wagamama get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    70% report that their manager gives them enough choice over which shifts they work.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Workplace

    Okay
  • Only some people get proper breaks

    Do kitchen porters at Wagamama get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    40% of people report that they don’t get to take proper breaks.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and August 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for kitchen porters to work at Wagamama?

    Some people feel stressed here.

    How we know this

    64% of people say they often feel stressed at work.

    Based on data from 11 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people recommend their team

    Do kitchen porters at Wagamama recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    55% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 11 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Head office understands the what’s happening

    Do kitchen porters think Wagamama head office understands what's happening where they work?

    Most people think head office understands what’s happening where they work.

    How we know this

    50% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do kitchen porters feel well informed about how Wagamama is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    60% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 10 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Wagamama

What Wagamama employees say about their job

  • Best thing

    Great group of people I work with

    Worst thing

    The job sucks is little to no pay and you get treated like crap by people and have to put up with it

    2.8

    Wagamama Manager, November 2023

  • Best thing

    50% Staff Discount for me and friends.
    Food Allowence for Menu food on breaks (or can take home if working too little hours to get breaks.
    Friends and People I work with.
    Free leftovers at the end of the Night (Gyozas, get to cook food that would of gone out of date ect.)

    Worst thing

    Managment can be rude and wont always praise you for doing something well.
    20min break for 6+hrs hours and more depending how many hours you work.
    Training can lack but once you pick it up and teach it yourself you wont forget.
    Working on extra days last minute or overtime is same pay rate as rota'd time (No Time and 1/2 pay for over time, ect)

    5.5

    Wagamama Line chef, November 2023

See more reviews
  • Best thing

    Free food

    Worst thing

    Heat, stress, tiresome

    4.6

    Wagamama Line chef, October 2023

  • Best thing

    Nothing

    Worst thing

    They don't tell me anything, i get yelled at when my managers mess up, i would work 9-11 hours a day with no break, my managers lack respect.

    1.7

    Wagamama Front of house, September 2023

  • Best thing

    responsibility is high (fast progression due to small site)
    ok/good development
    fast-paced, youthful team

    Worst thing

    usual drama with a youthful team
    hard-workers are few and far between
    demanding roles (multitasking at all role levels)
    late shifts
    pay structure lacking in progression

    6.4

    Wagamama Employee, August 2023

  • Best thing

    The people

    Worst thing

    The pay, the equipment, the hours, the stress

    5.0

    Wagamama Line chef, July 2023

  • Best thing

    The people I work with

    Worst thing

    The amount of pressure applied by head office which often leads to a lot of stress

    7.1

    Wagamama Employee, July 2023

  • Best thing

    the pay and benefits

    Worst thing

    it’s too stressful

    6.4

    Wagamama FOH team member, June 2023

  • Best thing

    The people I work with are great and it's nice to not have to spend so much on food shopping

    Worst thing

    Hours are unrewarding, there's low staff budget, not enough people to smoothly run, delusional higher ups

    4.7

    Wagamama Manager, April 2023

  • Best thing

    The teamwork

    Worst thing

    Poor decisions from the managers that annoy customers and the staff is the one being yelled and and disrespected by customers (most of the time it would be absolutely preventable with better managing)

    6.0

    Wagamama Front of house, February 2022

  • More reviews from Wagamama employees
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