About HUC
HUC (Herts Urgent Care) is a NHS service provider that specialises in both Primary Care Services and Integrated Urgent Care. They provide care and services in Hertfordshire, West Essex, Cambridgeshire, Peterborough, Bedfordshire and Luton.
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Job description from HUC
The Service opens Monday to Sunday, 08:00 to 20:00 and is supported by a corporate framework including HR, Finance and IT functions. In this role you will: Work within a team to provide an efficient reception/ admin service for the clinicians and patients Attend to patients at the reception desk, booking appointments and dealing with queries Handling telephone calls, messages and requests Scanning, matching and allocating clinical documentation relating to patients Provide chaperone assistance to clinical staff when required Other duties associated with the role We expect that youll already have experience of working within a customer service environment and that you are a self-motivated individual with excellent communication, interpersonal and administrative skills. Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values this is a great opportunity to put it into practice.
If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to recruitment@huc.nhs.uk
Job insights from Breakroom
Receptionists
Receptionists are the first point of contact for visitors to hotels or businesses
What you’ll do as a receptionist:
- Checking or signing people in
- Deal with customers or guests
- Helping customers with general questions
- Manage and take bookings for rooms etc
- Answer questions both in person and over the phone
- Take payments and provide invoices
Is it right for you?
This job may involve:
- Standing
- Sitting
- Dealing with customers
- Using a computer
- Anti-social hours
- Wearing a uniform
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do HUC pay a living wage?
Some people are not paid a living wage.
How we know this
46% of people say they are paid below the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people get paid breaks
Do workers at HUC get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
42% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do HUC pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
83% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at HUC do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
82% of people report that they don’t do extra unpaid work.Based on data from 11 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at HUC worry about hours?
Most people don’t worry about getting enough hours.
How we know this
82% of people report they don’t worry about getting enough hours.Based on data from 11 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do HUC workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
45% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for HUC workers to change shifts?
Most people find it hard to change shifts.
How we know this
75% of people report that it’s hard to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at HUC?
Some people find it hard to book holiday.
How we know this
67% of people report it’s hard to book holidays.Based on data from 12 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do HUC managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
92% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 13 people who took the Breakroom Quiz between October 2021 and September 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at HUC?
Some people find it hard to take sick leave.
How we know this
58% of people report that it’s hard to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between October 2021 and September 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at HUC feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at HUC get proper breaks?
Some people don’t get proper breaks.
How we know this
45% of people report that they don’t get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at HUC?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 13 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at HUC enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 10 people who took the Breakroom Quiz between March 2022 and November 2023.
Okay
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Only some people recommend their team
Do people at HUC recommend working with their team?
Only some people recommend working with their team.
How we know this
54% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at HUC?
Most people got enough training when they started.
How we know this
85% of people report they got enough training when they started working here.Based on data from 13 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Head office doesn’t understand what’s happening
Do people think HUC head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 13 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how HUC is doing?
Only some people feel well informed about how the company is doing.
How we know this
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between October 2021 and September 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What HUC employees say about their job
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Best thing
Leaving at the end of the shift
Worst thing
Being left alone for over ten hours to run a department with no breaks
HUC Employee, July 2023
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Best thing
Helping people
Worst thing
Getting shouted at by callers as healthcare in general isnstressful
HUC Employee, July 2022
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