Reposted 6 days ago

Store Manager - Luton Airport Accessorize

Monsoon
Luton Airport
Permanent

The Breakroom Take

4.8

Rated 4.8 out of 10

Based on 41 ratings from people who work at Monsoon

See all job reviews

  • Pays all ages fairly
  • Recommended by students
  • Respectful managers
  • Proper breaks

About Monsoon

Monsoon is a fashion retailer. They sell clothes for women and children.

Job description from Monsoon

Accessorize is an exciting and ethical fashion brand, dedicated to offering accessories that enable everyone to express themselves and feel confident in their everyday. Born in the 80’s, our first store opened in Covent Garden. Accessorize now has stores across the UK, Republic of Ireland and International Markets.

We are built on a way of working we are proud of, were values and ethics go hand in hand.

We have an exciting opportunity for an experienced Store Manager, at our Accessorize store in Luton Airport Accessorize.

Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success.

What are we looking for in you?

  • Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
  • A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us
  • A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
  • Someone who demonstrates passion, drive and resilience, with a can – do approach
  • Possess a creative approach, to support the store and develop the team to reach their full potential
  • The ability to communicate openly and effectively
  • A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will

  • Drive the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience
  • Generating profit, through exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
  • Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
  • Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
  • We offer piercing to our customers, and you would promote and deliver this with your team.
  • Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
  • Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include

  • A competitive salary and exciting bonus scheme
  • A Staff uniform allowance – enabling you to have fun wearing our accessories
  • Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
  • An additional day’s holiday to celebrate your birthday

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at recruitmentuk@monsoon.co.uk to request discuss any specific requirements.

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Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Monsoon pay a living wage?

    Some people are not paid a living wage.

    How we know this

    60% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 30 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Monsoon pay market rates?

    Most people are paid above average for their job.

    How we know this

    80% of people are paid above average for the type of work they do.

    Based on data from 30 people who took the Breakroom Quiz between December 2021 and September 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do Monsoon pay the same regardless of age?

    Yes, people under the age of 23 get paid the same as those above 23.

    See what Monsoon pays different age groups

    How we know this

    The average pay of under 23s is the same as those above 23.

    Based on data from 22 people who took the Breakroom Quiz between October 2021 and September 2023.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Monsoon get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    93% of people say they don’t get paid breaks.

    Based on data from 27 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Monsoon pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    82% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 28 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Monsoon do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    48% of people report that they do extra work that they don’t get paid for.

    Based on data from 29 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Monsoon?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 31% of people with changing schedules report getting one week notice or less.
    • 31% of people with changing schedules report getting two weeks notice.
    • 34% of people with changing schedules report getting three weeks notice.
    • 3% of people with changing schedules report getting four weeks notice or more.

    Based on data from 32 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Monsoon worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    71% of people report they don’t worry about getting enough hours.

    Based on data from 28 people who took the Breakroom Quiz between December 2021 and September 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Monsoon workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    42% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 31 people who took the Breakroom Quiz between December 2021 and September 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Monsoon workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    56% of people report that it’s hard to change shifts if they need to.

    Based on data from 25 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it to book a holiday at Monsoon?

    Some people find it hard to book holiday.

    How we know this

    43% of people report it’s hard to book holidays.

    Based on data from 28 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Needs improving
  • Shifts get changed at short notice

    Do Monsoon managers change shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    82% of people say their manager changes their shifts at the last minute.

    Based on data from 28 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Monsoon?

    Some people find it hard to take sick leave.

    How we know this

    62% of people report that it’s hard to take time off if they are sick.

    Based on data from 26 people who took the Breakroom Quiz between January 2022 and September 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do people work the same number they are contracted for at Monsoon?

    Most people work a lot more hours than their contact..

    How we know this

    75% of people report working 8 hours or more than their contract.

    Based on data from 24 people who took the Breakroom Quiz between December 2021 and September 2023.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is a Monsoon job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    80% of students report this is a good place to work if you’re studying.

    Based on data from 15 people who took the Breakroom Quiz between December 2021 and August 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Monsoon feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    90% of people say they’re treated with respect by their managers.

    Based on data from 29 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Monsoon get proper breaks?

    Most people get proper breaks.

    How we know this

    81% of people report that they get to take proper breaks.

    Based on data from 27 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Monsoon?

    Most people feel stressed here.

    How we know this

    74% of people say they often feel stressed at work.

    Based on data from 31 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Monsoon enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    48% of people report they don’t enjoy their job.

    Based on data from 27 people who took the Breakroom Quiz between December 2021 and August 2023.

  • Okay
  • Only some people recommend their team

    Do people at Monsoon recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    47% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 34 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Monsoon?

    Some people did’t get enough training when they started.

    How we know this

    52% of people report they didn’t get enough training when they started working here.

    Based on data from 31 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Monsoon?

    Only some people are given support to progress here.

    How we know this

    In the last year, 35% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 31 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Monsoon head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 28 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Monsoon is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    50% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 28 people who took the Breakroom Quiz between October 2021 and September 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Monsoon

What Monsoon employees say about their job

  • Best thing

    The colleagues i work with

    Worst thing

    Management is never understanding and unprofessional at times, peer pressure to pick up more shifts from manager although majority of evening staff are students. Large store but small staff.

    3.4

    Monsoon Sales assistant, June 2023

  • Best thing

    Nice work environment and team.
    Good pay.

    Worst thing

    Shifts are only 4 hours long.
    Awkward shift timings and hard to change shifts.
    Rude customers.

    4.1

    Monsoon Sales assistant, January 2022

See more reviews
  • Best thing

    The pay and the team

    Worst thing

    Head office doesn't care about us

    4.5

    Monsoon Sales assistant, January 2022

  • Best thing

    Meeting people, early shifts.

    Worst thing

    No staff room, long walk to the stock room.

    3.0

    Monsoon Sales assistant, September 2021

  • Best thing

    Regular pay

    Worst thing

    Management and hours

    3.4

    Monsoon Warehouse operative, April 2021

  • Best thing

    rapport with colleagues and regular customers

    Worst thing

    shockingly toxic atmosphere

    1.0

    Monsoon Sales assistant, April 2021

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