About ASK Italian
ASK Italian is a restaurant chain. They serve Italian food.
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Job description from ASK Italian
Role: Waiter / Waitress / Team Member/ Immediate start
Pay: Up to £11.92 per hour & benefits.
Hourly Rate breakdown:
Up to £10.42 per hour, plus £1.50 per hour tronc average.
At ASK Italian our people are at the heart of everything we do. ASK Factor is who we are and how we showcase our Full-Hearted personality. We're dynamic individuals who work together to achieve the same goals.
Join us and you'll be 100% supported in your career journey, whichever route you take and however far you'd like to go. We care deeply, look out for each other and work together to be the best we can be.
Our values and beliefs are packed full of Italian attitude and underpin everything we do.
Heartfelt - We genuinely love what we do and believe in what we say.
Respectful - We care about how we make people feel and our impact on the world around us.
Generous - We'll go that extra mile to make a difference.
Spirited - We're determined, always moving forward to be the best we can be.
As an ASK Italian Waiter we'll give you:
- Full training into role and great opportunities for career development, including fully accredited and industry recognised qualifications.
- 50% discount at ASK Italian and Zizzi restaurants (including drinks!)
- Free meals on shift with a heavily discounted menu range too.
- New dress code provided, including shoes.
- 28 days paid holiday, pro rata.
- Pension contributions.
- ASK Italian are closed on Christmas day, meaning you'll be able to spend Christmas exactly as you choose.
- Online employee hub - ASK Italian's answer to social media, where you can see what's going on across the company and also see your rota, request holidays and have access to a huge range of further benefits including:
- Access to wages earned through Wagestream,
- Well-being and GP support for yourself and your family,
- Discounts on loads of lifestyle brands including Cinema and Travel,
- You'll be part of a great team, creating and enjoying fantastic experiences and making friends for life!
As an ASK Italian Waiter we will ASK you to:
- Have a passion for people, food and love everything Italian.
- Step forward and Welcome our customers like a friend to your home.
- Work as part of a team in a fast-paced environment with an eye for detail and a drive for excellent service and standards
- Have fantastic knowledge of our menu, understand our customers, and deliver an amazing experience every time.
The key to our success is the ASK Factor - meaning we are confident, engaging and we love to be a bit cheeky. And, with award-winning training, we're also a fantastic place to grow.
So come join us, and be a part of our team!
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do ASK Italian pay waitresses enough to live on?
Most people are not paid a living wage.
How we know this
100% of people say they are paid below the Real Living Wage for where they live.Based on data from 32 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do ASK Italian pay waitresses market rates?
Most people are paid less than average for their job.
How we know this
76% of people are paid below average for the type of work they do.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do waitresses at ASK Italian get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 27 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do ASK Italian pay waitresses sick pay?
No. Most people don’t get proper sick pay.
How we know this
96% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 25 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do waitresses at ASK Italian do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
82% of people report that they don’t do extra unpaid work.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do waitresses get of their shift pattern at ASK Italian?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 88% of people with changing schedules report getting one week notice or less.
- 13% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 32 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
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Most people worry about their hours
Do waitresses at ASK Italian worry about hours?
Most people worry about getting enough hours.
How we know this
68% of people report they worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do waitresses at ASK Italian get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
39% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for waitresses at ASK Italian to change shifts?
Some people find it hard to change shifts.
How we know this
43% of people report that it’s hard to change shifts if they need to.Based on data from 28 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for waitresses to book a holiday at ASK Italian?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 29 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do ASK Italian managers change waitresses shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
62% of people say their manager changes their shifts at the last minute.Based on data from 29 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for waitresses to take sick leave at ASK Italian?
Most people find it easy to take sick leave.
How we know this
82% of people report that it’s easy to take time off if they are sick.Based on data from 28 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some students say it’s good
Is waitresses at ASK Italian job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
36% of students report this isn’t a good place to work if you’re studying.Based on data from 22 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Okay
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Only some people feel treated with respect
Do waitresses at ASK Italian feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
54% of people say they’re not treated with respect by their managers.Based on data from 28 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do waitresses at ASK Italian get proper breaks?
Most people get proper breaks.
How we know this
67% of people report that they get to take proper breaks.Based on data from 24 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for waitresses to work at ASK Italian?
Most people feel stressed here.
How we know this
87% of people say they often feel stressed at work.Based on data from 30 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do waitresses at ASK Italian enjoy their jobs?
Most people enjoy their job.
How we know this
72% of people report they enjoy their job.Based on data from 29 people who took the Breakroom Quiz between November 2021 and October 2023.
Okay
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Only some people recommend their team
Do waitresses at ASK Italian recommend working with their team?
Only some people recommend working with their team.
How we know this
48% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do waitresses get enough training when they start at ASK Italian?
Some people did’t get enough training when they started.
How we know this
52% of people report they didn’t get enough training when they started working here.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are waitresses given support to progress at ASK Italian?
Only some people are given support to progress here.
How we know this
In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 32 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do waitresses think ASK Italian head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 26 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do waitresses feel well informed about how ASK Italian is doing?
Only some people feel well informed about how the company is doing.
How we know this
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 28 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What ASK Italian employees say about their job
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Best thing
Working with customers, the experience
Worst thing
Regularly understaffed, but yet don’t get enough hours
ASK Italian Front of house, June 2023
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Best thing
Fun times with colleagues
Worst thing
short staff and very busy
ASK Italian Employee, April 2023
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