About McColls
McColls is a convenience store operator in the UK.
Job description from McColls
Store Colleague
Here at McColls we pride ourselves on being the second largest multiple convenience operator in the UK.
As a Store Colleague/Sales Assistant it will be your responsibility to ensure our customers receive the first class customer service that they have come to expect every time they visit one of our stores. It is also about talking to customers promoting various products through active selling. (Please do not worry we will train you to do this).
Other duties will include, till and cash operation, stock control, merchandising and assisting the store management team by maintaining a clean and well-presented store at all times.
As well as working for a company who can offer you an excellent in house development scheme and a fun and friendly place to work, we also want our colleagues to feel proud of their role within the local community.
We are looking for people who enjoy building relationships with customers and colleagues a like. If this sounds like you, please apply today!
Benefits: colleague discount, generous colleague saving opportunities and pension scheme
All other rates will be discussed at interview.
Please note that only suitable applicants will be contacted
The closing date advertised is the latest date that this vacancy will close. If we reach the maximum amount of applicants this vacancy may close before the advertised date.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do McColls pay sales assistants enough to live on?
Most people are not paid a living wage.
How we know this
90% of people say they are paid below the Real Living Wage for where they live.Based on data from 31 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do McColls pay sales assistants market rates?
Most people are paid less than average for their job.
How we know this
78% of people are paid below average for the type of work they do.Based on data from 36 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do sales assistants at McColls get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 23.
See what McColls pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 23.Based on data from 129 people who took the Breakroom Quiz between May 2021 and October 2023.
Needs improving
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Most people don’t get paid breaks
Do sales assistants at McColls get paid breaks?
No. Most people don’t get paid breaks.
How we know this
69% of people say they don’t get paid breaks.Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do McColls pay sales assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
98% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 40 people who took the Breakroom Quiz between September 2022 and September 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do sales assistants at McColls do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
38% of people report that they do extra work that they don’t get paid for.Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do sales assistants get of their shift pattern at McColls?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 63% of people with changing schedules report getting one week notice or less.
- 26% of people with changing schedules report getting two weeks notice.
- 11% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 38 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do sales assistants at McColls worry about hours?
Some people worry about getting enough hours.
How we know this
35% of people report they worry about getting enough hours.Based on data from 37 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do sales assistants at McColls get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
63% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 38 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for sales assistants at McColls to change shifts?
Some people find it hard to change shifts.
How we know this
67% of people report that it’s hard to change shifts if they need to.Based on data from 30 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for sales assistants to book a holiday at McColls?
Some people find it hard to book holiday.
How we know this
40% of people report it’s hard to book holidays.Based on data from 42 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do McColls managers change sales assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
66% of people say their manager changes their shifts at the last minute.Based on data from 35 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for sales assistants to take sick leave at McColls?
Some people find it hard to take sick leave.
How we know this
55% of people report that it’s hard to take time off if they are sick.Based on data from 33 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is sales assistants at McColls job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
71% of students report this is a good place to work if you’re studying.Based on data from 24 people who took the Breakroom Quiz between November 2021 and September 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as sales assistants at McColls good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
54% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 24 people who took the Breakroom Quiz between August 2021 and July 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do sales assistants at McColls feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
42% of people say they’re not treated with respect by their managers.Based on data from 31 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do sales assistants at McColls get proper breaks?
Some people don’t get proper breaks.
How we know this
60% of people report that they don’t get to take proper breaks.Based on data from 99 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for sales assistants to work at McColls?
Most people feel stressed here.
How we know this
78% of people say they often feel stressed at work.Based on data from 36 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do sales assistants at McColls enjoy their jobs?
Only some people enjoy their job.
How we know this
60% of people report they don’t enjoy their job.Based on data from 30 people who took the Breakroom Quiz between October 2022 and October 2023.
Needs improving
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Most people don’t recommend their team
Do sales assistants at McColls recommend working with their team?
Not many people recommend working with their team.
How we know this
71% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 38 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do sales assistants get enough training when they start at McColls?
Some people did’t get enough training when they started.
How we know this
53% of people report they didn’t get enough training when they started working here.Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales assistants given support to progress at McColls?
Only some people are given support to progress here.
How we know this
In the last year, 65% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do sales assistants think McColls head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 37 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do sales assistants feel well informed about how McColls is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 34 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What McColls employees say about their job
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Best thing
Get on with everyone
Worst thing
Head office have no idea what it’s like to work retail, and tell us to do all these things when we don’t have the time
McColls Employee, July 2023
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Best thing
Being able to serve your local community with a friendly smile
Worst thing
Staff safety, especially working in a high risk store with alot of shoplifting and local incidents
McColls Store colleague, January 2023
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About this pay estimate
CloseThis pay estimate is based on data from 38 McColls employees who took the Breakroom Quiz between October 2022 and October 2023.
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