About Hollywood Bowl
Hollywood Bowl is a bowling and entertainment venue company.
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About this pay estimate
CloseThis pay estimate is based on data from 49 Hollywood Bowl employees who took the Breakroom Quiz between December 2022 and November 2023.
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Job description from Hollywood Bowl
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member, in return you'll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Employee Assistant Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight.
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we'll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with 71 centres across the UK, operating under the Hollywood Bowl and Puttstars brands, we're proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Hollywood Bowl pay team members enough to live on?
Most people are not paid a living wage.
How we know this
89% of people say they are paid below the Real Living Wage for where they live.Based on data from 47 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Hollywood Bowl pay team members market rates?
Most people are paid less than average for their job.
How we know this
74% of people are paid below average for the type of work they do.Based on data from 42 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 23s get paid less than everyone else
Do team members at Hollywood Bowl get paid the same regardless of age?
No, people under the age of 23 get paid less than those above 23.
See what Hollywood Bowl pays different age groupsHow we know this
The average pay of under 23s is less than those who are over 23.Based on data from 132 people who took the Breakroom Quiz between November 2021 and November 2023.
Good
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Most people get paid breaks
Do team members at Hollywood Bowl get paid breaks?
Yes. Most people get paid breaks.
How we know this
87% of people say they get paid breaks.Based on data from 46 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Hollywood Bowl pay team members sick pay?
No. Most people don’t get proper sick pay.
How we know this
95% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 42 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do team members at Hollywood Bowl do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
69% of people report that they don’t do extra unpaid work.Based on data from 45 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do team members get of their shift pattern at Hollywood Bowl?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 31% of people with changing schedules report getting one week notice or less.
- 49% of people with changing schedules report getting two weeks notice.
- 14% of people with changing schedules report getting three weeks notice.
- 6% of people with changing schedules report getting four weeks notice or more.
Based on data from 49 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do team members at Hollywood Bowl worry about hours?
Some people worry about getting enough hours.
How we know this
47% of people report they worry about getting enough hours.Based on data from 49 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do team members at Hollywood Bowl get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
57% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 47 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for team members at Hollywood Bowl to change shifts?
Most people find it hard to change shifts.
How we know this
73% of people report that it’s hard to change shifts if they need to.Based on data from 37 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for team members to book a holiday at Hollywood Bowl?
Most people find it easy to book holiday.
How we know this
71% of people report it’s easy to book holidays.Based on data from 42 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Hollywood Bowl managers change team members shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
57% of people say their manager changes their shifts at the last minute.Based on data from 44 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Needs improving
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Most people find it hard to take sick leave
How easy is it for team members to take sick leave at Hollywood Bowl?
Most people find it hard to take sick leave.
How we know this
69% of people report that it’s hard to take time off if they are sick.Based on data from 42 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some students say it’s good
Is team members at Hollywood Bowl job good for students?
Only some students say this is a good place to work if you’re studying.
How we know this
41% of students report this isn’t a good place to work if you’re studying.Based on data from 32 people who took the Breakroom Quiz between October 2022 and September 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do team members at Hollywood Bowl feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 42 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do team members at Hollywood Bowl get proper breaks?
Some people don’t get proper breaks.
How we know this
40% of people report that they don’t get to take proper breaks.Based on data from 42 people who took the Breakroom Quiz between January 2023 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team members to work at Hollywood Bowl?
Most people feel stressed here.
How we know this
79% of people say they often feel stressed at work.Based on data from 47 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do team members at Hollywood Bowl enjoy their jobs?
Only some people enjoy their job.
How we know this
41% of people report they don’t enjoy their job.Based on data from 41 people who took the Breakroom Quiz between December 2022 and November 2023.
Okay
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Only some people recommend their team
Do team members at Hollywood Bowl recommend working with their team?
Only some people recommend working with their team.
How we know this
53% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 49 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team members get enough training when they start at Hollywood Bowl?
Some people did’t get enough training when they started.
How we know this
58% of people report they didn’t get enough training when they started working here.Based on data from 45 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team members given support to progress at Hollywood Bowl?
Only some people are given support to progress here.
How we know this
In the last year, 62% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 45 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team members think Hollywood Bowl head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 43 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do team members feel well informed about how Hollywood Bowl is doing?
Only some people feel well informed about how the company is doing.
How we know this
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 45 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Hollywood Bowl employees say about their job
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Best thing
- 50% off food and drinks
- Paid BreakWorst thing
- Staff are racist, homophobic, transphobic any anything under the umbrella of prejudice
- customers are unbelievably rude
- where i worked it felt like secondary school and there was always some sort of drama and you wouldn’t get a peaceful 8 hour shift everHollywood Bowl Team member, June 2023
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Best thing
Good team and decent pay (for 18+)
Worst thing
some managers are unfair, certain employees are lazy and I have to pick up slack for them, hours being cut and getting sent home early
Hollywood Bowl Employee, June 2023
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About this pay estimate
CloseThis pay estimate is based on data from 49 Hollywood Bowl employees who took the Breakroom Quiz between December 2022 and November 2023.
Take the Breakroom Quiz to compare your job.