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Reposted 14 days ago

Service Administrator

Vertu Motors

About Vertu Motors

Vertu Motors is a vehicle dealership for new and used cars.

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Job description from Vertu Motors

Vertu Land Rover Bolton

We are currently recruiting for a Service Administrator to come and join our team

The general duties of the role:

  • Service work undertaken on the vehicle meets brand requirements
  • Submission of all invoiced jobs
  • Calling customers and helping with queries
  • Assisting the accounts department with the service payments
  • Maintaining professional and positive working relationships with all dealership and manufacture managers and colleagues
  • Assisting in the effective administration of the Service Department
  • Update estimated cost of repairs by following the vehicle health check process
  • Prepare all jobs for invoicing
  • Processing Warranty claims
  • Assist Service advisors with administration duties as and when required

We're looking for the successful applicant to have previous experience as a Service Administrator. Kerridge experience would be beneficial but is not essential. Excellent IT / PC/ Numerical skills are also required. Full training will be provided for the right applicant.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Vertu Motors pay a living wage?

    Most people are paid a living wage.

    How we know this

    79% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 52 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £10.90 per hour, and £11.95 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Vertu Motors pay market rates?

    Most people are paid above average for their job.

    How we know this

    70% of people are paid above average for the type of work they do.

    Based on data from 43 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do Vertu Motors pay the same regardless of age?

    Yes, people under the age of 23 get paid the same as those above 23.

    See what Vertu Motors pays different age groups

    How we know this

    The average pay of under 23s is the same as those above 23.

    Based on data from 55 people who took the Breakroom Quiz between May 2022 and November 2023.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Vertu Motors get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    81% of people say they don’t get paid breaks.

    Based on data from 48 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Vertu Motors pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    84% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 45 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Vertu Motors do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    34% of people report that they do extra work that they don’t get paid for.

    Based on data from 29 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • Most people don’t worry about their hours

    Do workers at Vertu Motors worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    89% of people report they don’t worry about getting enough hours.

    Based on data from 19 people who took the Breakroom Quiz between October 2021 and August 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Vertu Motors workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    39% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 28 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Vertu Motors workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    56% of people report that it’s hard to change shifts if they need to.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and October 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Vertu Motors?

    Most people find it easy to book holiday.

    How we know this

    84% of people report it’s easy to book holidays.

    Based on data from 50 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Vertu Motors managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    93% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 30 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at Vertu Motors?

    Most people find it easy to take sick leave.

    How we know this

    72% of people report that it’s easy to take time off if they are sick.

    Based on data from 46 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most parents say it’s good

    Is working at Vertu Motors good if you’re a parent or carer?

    Most parents and carers say this is a good place to work.

    How we know this

    69% of people who care for a child or other relative report this is a good place to work.

    Based on data from 13 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Vertu Motors feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    71% of people say they’re treated with respect by their managers.

    Based on data from 51 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Vertu Motors get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    40% of people report that they don’t get to take proper breaks.

    Based on data from 50 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Vertu Motors?

    Some people feel stressed here.

    How we know this

    67% of people say they often feel stressed at work.

    Based on data from 51 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Vertu Motors enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    43% of people report they don’t enjoy their job.

    Based on data from 40 people who took the Breakroom Quiz between November 2022 and November 2023.

  • Okay
  • Only some people recommend their team

    Do people at Vertu Motors recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 54 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Vertu Motors?

    Some people did’t get enough training when they started.

    How we know this

    36% of people report they didn’t get enough training when they started working here.

    Based on data from 47 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Vertu Motors?

    Only some people are given support to progress here.

    How we know this

    In the last year, 43% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 46 people who took the Breakroom Quiz between November 2022 and November 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Vertu Motors head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 49 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do workers feel well informed about how Vertu Motors is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    67% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 51 people who took the Breakroom Quiz between December 2022 and November 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Vertu Motors

What Vertu Motors employees say about their job

  • Best thing

    The training

    Worst thing

    Lack of work and the structure of jobs (vhc system)

    9.2

    Vertu Motors Vehicle technician, April 2023

  • Best thing

    I get paid

    Worst thing

    The hours

    3.4

    Vertu Motors Employee, April 2023

See more reviews
  • Best thing

    The people I work with

    Worst thing

    The pay and often expected to do overtime

    4.3

    Vertu Motors Apprentice technician, February 2023

  • Best thing

    Vertu is a good company, they have understanding and ability to look after staff

    Worst thing

    Stress, poor organisation

    2.3

    Vertu Motors Vehicle technician, August 2022

  • Best thing

    Just the work I do in general

    Worst thing

    Other areas of the business that require more training

    9.6

    Vertu Motors Service technician, June 2022

  • Best thing

    Stability, fixed shifts and close to home.

    Worst thing

    Disrispectful management, stress heavy job and everything is times to the second.

    2.1

    Vertu Motors Mechanic, May 2022

  • Best thing

    Freedom on the road .

    Worst thing

    Management

    8.4

    Vertu Motors Van driver, January 2021

  • More reviews from Vertu Motors employees
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