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Waiter
Turtle Bay
Breakroom Rating
See why Turtle Bay get this rating- People enjoy this job
- Recommended by students
- Respectful managers
- Proper breaks
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About this pay estimate
CloseThis pay estimate is based on data from 56 Mitchells & Butlers employees who took the Breakroom Quiz between December 2022 and December 2023.
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CloseThis pay estimate is based on data from 67 Miller & Carter Steakhouse employees who took the Breakroom Quiz between December 2021 and November 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 56 Mitchells & Butlers employees who took the Breakroom Quiz between December 2022 and December 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 67 Miller & Carter Steakhouse employees who took the Breakroom Quiz between December 2021 and November 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 56 Mitchells & Butlers employees who took the Breakroom Quiz between December 2022 and December 2023.
Take the Breakroom Quiz to compare your job.
-
About this pay estimate
CloseThis pay estimate is based on data from 67 Miller & Carter Steakhouse employees who took the Breakroom Quiz between December 2021 and November 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 57 Harvester employees who took the Breakroom Quiz between December 2021 and November 2023.
Take the Breakroom Quiz to compare your job.
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About this pay estimate
CloseThis pay estimate is based on data from 57 Harvester employees who took the Breakroom Quiz between December 2021 and November 2023.
Take the Breakroom Quiz to compare your job.
About the job
Job description
from Turtle Bay
Waiter
We’re looking for a Waiter to join our Turtle Bay Family.
Our waiters bring our restaurants to life! They are amazing hosts and work with the team to deliver the best menu recommendations, good vibes and Caribbean Good Times.
As a member of our floor team, you’ll develop your confidence, become a menu-expert and learn amazing service skills moving to the beat and making friends for life!
Our benefits…
- Weekly pay – every Friday!
- Tronc tips
- Industry-leading floor training
- Fast progression and endless opportunities – from Waiter, Head Waiter, Trainee Assistant Manager and upwards!
- Unlimited soft drinks on shift
- Experience a taste of the Caribbean on every shift with our subsidized team food menu
- 70% discount at our restaurants for you and up to 6 friends
- Access to wages before pay day with Hastee Pay
- Turtle Talent referral bonus scheme – up to £1,000 bonus for successful referrals!
- Flexible working hours & student-friendly roles
- Team socials and events – think HUGE company-wide parties! You’ll be invited to our annual Bay Rocks festival with lots of free cocktails, tasty street food and headline acts
- Regular team incentives and rewards
- Exclusive team discounts from hundreds of retailers
- Loyalty bonuses - £100 for every year you work with us!
- Enhanced maternity pay
- 24-hour employee helpline
- Wellbeing Champions in each restaurant to support our teams
Caribbean Good Times
It is really that simple! For us food and drink are just two of our ingredients. We’re in the business of ‘Making People Happy!’ Simply put, Turtle Bay is driven to be the best place for a “Caribbean Good Time”.
The Caribbean is one of the most diverse places in the world and it is filled with cultural celebration. At Turtle Bay, we celebrate individuality, recognise differences and embrace the culture of the Caribbean to deliver a magical experience for our guests.
About Turtle Bay
Turtle Bay is a Caribbean restaurant and bar chain.
The best things about working at Turtle Bay
- 84% say they enjoy their job
- 67% of students say it’s good
- 65% say they get good shift choice
Featured by Turtle Bay, based on 108 Breakroom Quiz responses from their employees
Perks of working at Turtle Bay
from Turtle Bay
- 💵 Weekly pay – every Friday!
- 🍔 Subsidised team food on shift
- 🥤 Unlimited soft drinks on shift
- 💸 70% discount at our restaurants for you and up to 6 friends
- 💰 Access to wages before pay day
- 💵 Turtle Talent referral bonus scheme
- 💃 Amazing team socials and events
- 🎁 Team rewards
- 🤰🏽 Enhanced maternity pay
- ️☎️ 24-hour employee helpline
- 🏆 Wellbeing Champions in each restaurant to support our teams
- 🎂 Anniversary Bonuses
Turtle Bay values
from Turtle Bay
Work life balance
We don’t think life should be full of compromises, which is why we do our best to give you as much flexibility as you need to live that thing called life. We want you to enjoy your time and Turtle Bay. We have different types of work patterns available so just ask, we will do our best to accommodate you.
Regular checks
It’s important we listen to our teams to see how they are feeling, and also hear feedback on how we can make working at Turtle Bay even better. Our Managers have regular 1-2-1s with their teams and we call these check ins.
Always supported
We always want to know how you’re doing – our aim is for you to always feel happy. As well as supportive managers, we have various external partners to support our teams when they need it.
Open door policy
Our team is what brings Turtle Bay to life. We believe you have the most important voices, and we can’t wait to hear what you have to say. You can speak with anyone of our Support Centre team, including our Directors, and we are always here to help.
Amazing parties
Nobody does a party like Turtle Bay, and that’s a fact. We come together as one big family once a year and have regular team events throughout the year as well.
Diversity and inclusion at Turtle Bay
from Turtle Bay
At Turtle Bay we embrace the rich, diverse culture of the Caribbean. It boasts so much cultural vibrancy which we aim to deliver in a magical experience for our guests, taking inspiration from rum, reggae and jerk and of course, those chilled-out vibes.
As a Caribbean-inspired restaurant who have been spreading good times all over the UK for over 10 years, we have a duty to pay homage to the culture where we get so much of our inspiration from. We want to do this from a place of respect and use this opportunity to educate and learn.
It’s important that we do what we can to educate all our guests on the role the Caribbean culture plays within our business. We want our guests to be transported through a journey of discovery when they enter our restaurants, learning from our teams about the many Caribbean islands our rum, reggae and jerk is inspired from.
With our position comes a responsibility to ensure that we are building relationships with African Caribbean communities within the local communities around our restaurants and supporting wherever we can.
We must also use our unique position as a Caribbean-inspired business to champion greater ethnic diversity in our teams and to increase representation at all levels, becoming leaders in our sector. We are aware across hospitality there is an underrepresentation of people from Black, Asian, and other ethnic minority backgrounds. This is particularly noticeable in management and senior roles.
To address this, we must know better. We want to ensure that our teams have a full understanding about the power of Equality, Inclusion and Equity. Our teams are always learning and developing. We are on a journey of implementing training workshops, take a zero tolerance to discrimination and create a safe space where our people and our guests are celebrated for their individuality. Anyone at Turtle Bay should be able to be their most authentic best selves.
With every step, every milestone and every hurdle we meet along our Equality, Equity, Inclusion and Wellbeing journey we want you all to be there with us.
What Turtle Bay employees say
108 Turtle Bay employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:
Breakroom Rating for Turtle Bay
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Turtle Bay pay waiters enough to live on?
Most people are not paid a living wage.
How we know this
88% of people say they are paid below the Real Living Wage for where they live.Based on data from 32 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Turtle Bay pay waiters market rates?
Most people are paid above average for their job.
How we know this
87% of people are paid above average for the type of work they do.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 23s get paid less than everyone else
Do waiters at Turtle Bay get paid the same regardless of age?
No, people under the age of 23 get paid less than those above 23.
See what Turtle Bay pays different age groupsHow we know this
The average pay of under 23s is less than those who are over 23.Based on data from 22 people who took the Breakroom Quiz between February 2022 and November 2023.
Needs improving
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Most people don’t get paid breaks
Do waiters at Turtle Bay get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Turtle Bay pay waiters sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 29 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do waiters at Turtle Bay do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
38% of people report that they do extra work that they don’t get paid for.Based on data from 32 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do waiters get of their shift pattern at Turtle Bay?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 61% of people with changing schedules report getting one week notice or less.
- 33% of people with changing schedules report getting two weeks notice.
- 3% of people with changing schedules report getting three weeks notice.
- 3% of people with changing schedules report getting four weeks notice or more.
Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do waiters at Turtle Bay worry about hours?
Some people worry about getting enough hours.
How we know this
67% of people report they worry about getting enough hours.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do waiters at Turtle Bay get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for waiters at Turtle Bay to change shifts?
Some people find it hard to change shifts.
How we know this
58% of people report that it’s hard to change shifts if they need to.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for waiters to book a holiday at Turtle Bay?
Some people find it hard to book holiday.
How we know this
40% of people report it’s hard to book holidays.Based on data from 30 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do Turtle Bay managers change waiters shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
71% of people say their manager changes their shifts at the last minute.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for waiters to take sick leave at Turtle Bay?
Some people find it hard to take sick leave.
How we know this
52% of people report that it’s hard to take time off if they are sick.Based on data from 27 people who took the Breakroom Quiz between December 2021 and July 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do waiters work the same number they are contracted for at Turtle Bay?
Most people work a lot more hours than their contact..
How we know this
96% of people report working 8 hours or more than their contract.Based on data from 27 people who took the Breakroom Quiz between December 2021 and August 2023.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is waiters at Turtle Bay job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
67% of students report this is a good place to work if you’re studying.Based on data from 18 people who took the Breakroom Quiz between December 2021 and August 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Okay
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Only some people feel treated with respect
Do waiters at Turtle Bay feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
38% of people say they’re not treated with respect by their managers.Based on data from 29 people who took the Breakroom Quiz between December 2021 and August 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do waiters at Turtle Bay get proper breaks?
Some people don’t get proper breaks.
How we know this
44% of people report that they don’t get to take proper breaks.Based on data from 32 people who took the Breakroom Quiz between December 2021 and August 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for waiters to work at Turtle Bay?
Most people feel stressed here.
How we know this
84% of people say they often feel stressed at work.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do waiters at Turtle Bay enjoy their jobs?
Only some people enjoy their job.
How we know this
46% of people report they don’t enjoy their job.Based on data from 24 people who took the Breakroom Quiz between December 2021 and August 2023.
Okay
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Only some people recommend their team
Do waiters at Turtle Bay recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do waiters get enough training when they start at Turtle Bay?
Some people did’t get enough training when they started.
How we know this
42% of people report they didn’t get enough training when they started working here.Based on data from 31 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are waiters given support to progress at Turtle Bay?
Most people aren’t given support to progress here.
How we know this
In the last year, 70% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 30 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do waiters think Turtle Bay head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 30 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do waiters feel well informed about how Turtle Bay is doing?
Only some people feel well informed about how the company is doing.
How we know this
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 29 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Turtle Bay job reviews
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Best thing
Good atmosphere in the workplace and everyone is kind towards each other
Worst thing
Busy days
Turtle Bay Waiter, August 2023
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Reply from People Coordinator at Turtle Bay, August 2023
Thank you for your review! We appreciate your feedback and really glad to hear that you have had a positive experience so far
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Best thing
The team, and the management are really supportive to me. I have freedom to choose what days I can work (as long as it’s Friday and Saturday inclusive). 70% off food. Good support for training bartenders.
Worst thing
GM and SAM has changed lots over the past few years and they all have a different style of management. sometimes that’s stressful if they’re not good managers. There’s no discount on drinks despite being half a bar. New/weaker bartenders end up on the glass wash on busy shifts. Saturdays can be awful and busy (though this has improved with better management/team)
Turtle Bay Bartender, July 2023
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Reply from People Coordinator at Turtle Bay, July 2023
Hello, Thank you for leaving us feedback. Please feel free to get in touch with us at people@turtlebay.co.uk if you have any more feedback you want to leave us
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Breakroom’s rough guide to being a waiter or waitress
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
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