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Waiter

Hawksmoor

About Hawksmoor

Hawksmoor is a British steakhouse and cocktail bar chain.

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Job description from Hawksmoor

Waiter:

We’re looking for positive and energetic personalities to join our floor team. You’ll ideally have experience in a busy, high-profile restaurant, a natural flair for first class service and a huge passion for hospitality and people.


Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked in the top 100 Best Companies for 11 consecutive years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.


Benefits Include:

· Refer a friend bonus of £1000 + from day 1

· Tronc paid for every hour you work, breaks and holidays

· Discounted health and fitness benefits

· Access to Wagestream which instantly pays you wages for hours worked

· Additional paid maternity and paternity leave to help you care for new additions to your family

· Income protection insurance for critical illness and death benefit

· Free meals when you’re at work,

· 50% off food in our restaurants for you and your loved ones

· An optional paid day each year to use for volunteering

· Exclusive savings on travel, shopping, restaurants, and more

· 28 days’ holiday that include service charge

· A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year

· Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School

· Access to counselling, remote GP/physio services, legal advice and more



We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

London

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Hawksmoor pay waiters enough to live on?

    Some people are not paid a living wage.

    How we know this

    45% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Hawksmoor pay waiters market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do waiters at Hawksmoor get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    92% of people say they get paid breaks.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Hawksmoor pay waiters sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    85% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do waiters at Hawksmoor do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    100% of people report that they don’t do extra unpaid work.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do waiters get of their shift pattern at Hawksmoor?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 85% of people with changing schedules report getting one week notice or less.
    • 15% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do waiters at Hawksmoor worry about hours?

    Some people worry about getting enough hours.

    How we know this

    58% of people report they worry about getting enough hours.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do waiters at Hawksmoor get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    85% report that their manager gives them enough choice over which shifts they work.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good
  • Easy to book holiday

    How easy is it for waiters to book a holiday at Hawksmoor?

    Most people find it easy to book holiday.

    How we know this

    92% of people report it’s easy to book holidays.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Hawksmoor managers change waiters shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    92% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for waiters to take sick leave at Hawksmoor?

    Most people find it easy to take sick leave.

    How we know this

    91% of people report that it’s easy to take time off if they are sick.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do waiters at Hawksmoor feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    92% of people say they’re treated with respect by their managers.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do waiters at Hawksmoor get proper breaks?

    Most people get proper breaks.

    How we know this

    73% of people report that they get to take proper breaks.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and January 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for waiters to work at Hawksmoor?

    Most people feel stressed here.

    How we know this

    90% of people say they often feel stressed at work.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and January 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people recommend their team

    Do waiters at Hawksmoor recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    38% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do waiters get enough training when they start at Hawksmoor?

    Most people got enough training when they started.

    How we know this

    100% of people report they got enough training when they started working here.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people feel well informed by head office

    Do waiters feel well informed about how Hawksmoor is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    82% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and January 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Hawksmoor

What Hawksmoor employees say about their job

  • Best thing

    Good ambiance

    Worst thing

    Rely on service charge to pay decent salary

    6.4

    Hawksmoor Bartender, November 2023

  • Best thing

    Food, team, work environment

    Worst thing

    Uncertainty about pay due to levels of business

    9.5

    Hawksmoor Employee, April 2023

See more reviews
  • Best thing

    Very accommodating with which hours I can work.

    Worst thing

    Lack of transparency with service charge resulting in no payrise when minimum wage increases happen. Incompetence of payroll department resulting on having to chase up pay and waiting to next pay check to be paid what you are owed.

    8.0

    Hawksmoor Employee, February 2023

  • Best thing

    Get to know nice people

    Worst thing

    service charge is not great

    9.4

    Hawksmoor Waitress, January 2023

  • Best thing

    Fair payment, even tough that depends in which Hawksmoor you work for.
    The employer always looks after you.

    Worst thing

    Hawksmoor always looks after costumers, even when they are not right. In those cases is really painful to treat costumers good, giving goodwills, and inviting them back for free when they don’t deserve it.

    9.6

    Hawksmoor Server, January 2023

  • Best thing

    Good working environment

    Worst thing

    Long hours

    9.2

    Hawksmoor Chef DE partie, January 2023

  • Best thing

    The people and the benefits

    Worst thing

    The hours and physical strain on the body

    9.1

    Hawksmoor Employee, November 2022

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