Retail Associate

Retail AssociateJohnnie Walker Princes Street, EdinburghPart-time, PermanentAbout Us Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere is very meaningful in our company, for our people, our diversity, our brands, in how we perform and how we build shared value This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. Feel inspired? Then this may be the opportunity for you. About the RoleYou will focus on providing an excellent customer service to our guests, visiting the home of Johnnie Walker. You will strive to exceed customer expectations, going above and beyond to build memorable experiences and contribute to each visitor's time in our outstanding site. Our luxury Sales Associates will sell a wide range of our portfolio and build tailored sales experiences to our customers from around the world in order to support their whisky exploration. With the support of our training programme you'll be able to harness this knowledge in order to upsell and be a true brand ambassador, educating and highlighting the delights of our portfolio to customers. Alongside serving customers, you'll play a key role in the merchandising, upselling, inventory control and overall operations of the store. To work in our Sales team, you'll be passionate about drinks culture and customer trends, as well as being a great teammate, collaborating with management and various teams throughout Johnnie Walker Princes Street. We are looking for permanent full-time Sales Associates at Johnnie Walker Princes Street. About YouTo be successful, you'll need retail (or related) experience and be guided by a customer-first attitude. You'll have the ability to build personalised experiences in accordance to customer needs by interpreting their desires, make purchase suggestions and ensure each customer has an outstanding experience when visiting our store. You'll have experience working within a target driven environment to achieve individual and team objectives, dealing with a high volume of customer footfall. As Johnnie Walker and our whisky portfolio are premium brands throughout the world, previous experience working within a luxury sales environment is preferable but not crucial. In return, not only do we offer a great reward & benefits package, we'll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo. Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. Create a future worth celebrating with us!