Reposted over 30 days ago

Retail Shift Manager

Lidl
Pay £12.40 - £13.30/hour
Location Buckingham, Buckinghamshire, South East, MK18 7RB
Contract time Full time, permanent

The Breakroom Take

5.8

Rated 5.8 out of 10, based on 1,939 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers
  • Proper breaks

About Lidl

Lidl is a supermarket chain. They have stores in the UK, USA and Europe.

Job description from Lidl

Retail Shift Manager

Summary

£12.40 up to £13.30 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork.

Internally this role will be called Shift Manager

Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift.

You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary.

Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application.

What you'll do

Lead and motivate your team, in accordance with our Leadership and Company Principles
Create an environment where your colleagues can do their best work
Delegate tasks and solve problems swiftly
Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures
Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly
Keep everything tidy and clean, on the shop floor and behind the scenes
Ensuring and providing excellent customer service throughout the store

What you'll need

Experience of leading a sizable team to achieve targets in a fast-paced environment
The ability to effectively delegate tasks and motivate a team
A customer-focused manner, remaining level-headed in any situation
Willingness to work as a key part of the store team, completing daily tasks on every shift
A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store

What you'll receive

This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay.

Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment

Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Buckingham, Buckinghamshire, South East, MK18 7RB

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Lidl pay shift managers enough to live on?

    Most people are paid a living wage.

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 41 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Lidl pay shift managers market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 45 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do shift managers at Lidl get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 45 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Lidl pay shift managers sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    65% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 40 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do shift managers at Lidl do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    78% of people report that they don’t do extra unpaid work.

    Based on data from 40 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do shift managers get of their shift pattern at Lidl?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 7% of people with changing schedules report getting one week notice or less.
    • 30% of people with changing schedules report getting two weeks notice.
    • 57% of people with changing schedules report getting three weeks notice.
    • 7% of people with changing schedules report getting four weeks notice or more.

    Based on data from 44 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do shift managers at Lidl worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    79% of people report they don’t worry about getting enough hours.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do shift managers at Lidl get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    56% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for shift managers at Lidl to change shifts?

    Most people find it hard to change shifts.

    How we know this

    74% of people report that it’s hard to change shifts if they need to.

    Based on data from 31 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for shift managers to book a holiday at Lidl?

    Most people find it easy to book holiday.

    How we know this

    86% of people report it’s easy to book holidays.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Lidl managers change shift managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    51% of people say their manager changes their shifts at the last minute.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for shift managers to take sick leave at Lidl?

    Some people find it hard to take sick leave.

    How we know this

    52% of people report that it’s hard to take time off if they are sick.

    Based on data from 42 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as shift managers at Lidl good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    44% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 25 people who took the Breakroom Quiz between November 2022 and October 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do shift managers at Lidl feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    35% of people say they’re not treated with respect by their managers.

    Based on data from 40 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do shift managers at Lidl get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    35% of people report that they don’t get to take proper breaks.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for shift managers to work at Lidl?

    Most people feel stressed here.

    How we know this

    90% of people say they often feel stressed at work.

    Based on data from 42 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do shift managers at Lidl enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    52% of people report they don’t enjoy their job.

    Based on data from 31 people who took the Breakroom Quiz between December 2023 and December 2024.

  • Okay
  • Only some people recommend their team

    Do shift managers at Lidl recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    56% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 45 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do shift managers get enough training when they start at Lidl?

    Some people did’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 42 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are shift managers given support to progress at Lidl?

    Only some people are given support to progress here.

    How we know this

    In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 42 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do shift managers think Lidl head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 43 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do shift managers feel well informed about how Lidl is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    34% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 41 people who took the Breakroom Quiz between December 2023 and December 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Lidl

What Lidl employees say about their job

  • Best thing

    Cheap canteen, extra hours if required, decent rate of pay

    Worst thing

    After management restructure, new team has their favourites. Problems and issues are not addressed.

    5.0

    Lidl Warehouse operative, November 2024

  • Best thing

    The work and camaraderie amongst some people. Doing fun or interesting tasks, like remerchandising. Something new everyday

    Worst thing

    The people, whether that be customers or the team. Sometimes it is like dragging a dead tree up a hill. The seniors, sometimes the expect the unrealistic. The HQ, constant shift from one thing to another with no hours to compensate the shifts in focus- impossible plate spinning challenge…

    7.3

    Lidl Shift manager, November 2024

See more reviews
  • Best thing

    The staff, when everything goes well it actually quite good company to work for.

    Worst thing

    Head office have no idea what happens in store
    Nit many hours in the day but then oh having a store visit all of a sudden here's 100 more hours to give a false impression of the store

    6.1

    Lidl Deputy store manager, August 2024

  • Best thing

    You get paid the best out of any retailer

    Worst thing

    You’re expected to split yourself into 3 people for said pay

    5.0

    Lidl Shift manager, June 2024

  • Best thing

    Working in freezer and getting extra breaks that are paid

    Worst thing

    Stressful and chaotic

    5.5

    Lidl Warehouse operative, June 2024

  • Best thing

    The team I work with

    Worst thing

    Workload, unrealistic expectations during work time to complete tasks, lack of support with apprenticeships

    4.7

    Lidl Assistant manager, June 2024

  • Best thing

    Pay,30 days holidays rising to 35 days after 4 years discounts for the sector highest pay.

    Worst thing

    Rude customers have to work quickly no 1 day is the same

    7.1

    Lidl Shop assistant, June 2024

  • Best thing

    Pay is good, management are nice and job security is there if you work for it

    Worst thing

    Other colleagues constantly pressuring you to go faster, physical workload was illness inducing for me and still not good enough. Initial training was rushed through and half of it not done at all, just signed off. No variety in the days, just break your body in the morning then till once open or self checkout which is very isolating. Staff barely talk to each other and are not really very welcoming. Zero concept of positive reinforcement within the store but as others have said extremely quick to critique.

    6.0

    Lidl Sales assistant, May 2023

  • Best thing

    My team. I’ve worked in other stores and I’ve never worked with a group of people so genuinely caring and helpful. Working on the shop floor is also nice when left to get on with the job

    Worst thing

    We are expected to be completely flexible and available 7 days a week. I am often rung up and asked to come in and cover a 10 hour shift with an hours notice, or will have my hours changed with no notice. The constant pressure of being in a customer facing role. I guess I have a good customer service voice because I am always put to work on self service. We only do 10 hour shifts, so that is 10 hours walking in the same square area. These 10 hour shifts also only reward us with a single half an hour break. Higher management (store and area manager) has a complete disconnect from their expectations of us as a store to what we can realistically achieve when it is busy. Because when we literally have a queue snaking the aisles of course my time management is the problem and not having to work around customers to stock the selves.

    5.0

    Lidl Store assistant, April 2023

  • Best thing

    Always plenty of work, so shifts don't drag.
    Great team in my store. Can have a laugh while still getting the job done.
    Plenty of variety for work needing done during the day.

    Worst thing

    5am starts.
    Late finishes on middle isle nights, eg start 1pm or 2pm on Wednesday, finish anywhere between 11pm and 2am depending on the amount of items to go out that night.
    Not a great work life balance.
    Unrealistic time frames for completing certain tasks.

    Lidls till closing procedure is the biggest fail I've ever seen in retail. After all these years customers still have no idea the red light means the till is closing, you will be constantly shouting sorry this till is closed, to the customers anger. If only something like a till closed sign you set at the end of the till could solve this, eh?

    6.8

    Lidl Duty manager, May 2021

  • More reviews from Lidl employees

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