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WAITING STAFF

Franco Manca

About Franco Manca

Franco Manca is a pizza restaurant. They're known for their sourdough bases.

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Job description from Franco Manca

Ciao!

Franco Manca, the Neapolitan sourdough pizza restaurant is looking for passionate Front of house members as part of our pizzeria team. We offer full-time or part-time shifts on an hourly pay rate + plus a generous share of tronc.

Since our 2008 opening in Brixton’s market, we have created an amazing reputation for producing the best Neapolitan sourdough Pizzas. We have restaurants all over the UK and plans for a further expansion with a huge possibility of career growth and personal

development.

We also offer our Front of house team members: Tronc Scheme Initial 2-week training Free yummy pizzas and soft drinks on shift Free Sourdough bread to cook at home Ongoing personal growth and development with our Franco Academy No Zero-hour contracts Flexible schedules 28 paid holidays Uniform provided Pension Scheme Annual Social events Staff discount when dining in any Franco Manca and other group brands Employee referral Bonus scheme Team competitions and personal rewards Additional leave Career opportunities all over the UK Fun & diverse working environment

The Front of House team member we are looking for will: Have previous hospitality experience but not essential, we offer full training Be capable of maintaining high health & safety and hygiene standards Able to work in fast-paced and busy environment Understand what customer service is and possess a hands-on attitude!

If you have the skills & passion to become a Franco Manca team member, then welcome to the pioneers of Sourdough Pizza!

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Chichester, England, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Franco Manca pay waitresses enough to live on?

    Most people are not paid a living wage.

    How we know this

    100% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Franco Manca pay waitresses market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do waitresses at Franco Manca get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Franco Manca pay waitresses sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do waitresses at Franco Manca do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    45% of people report that they do extra work that they don’t get paid for.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do waitresses get of their shift pattern at Franco Manca?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 92% of people with changing schedules report getting one week notice or less.
    • 8% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do waitresses at Franco Manca worry about hours?

    Some people worry about getting enough hours.

    How we know this

    58% of people report they worry about getting enough hours.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do waitresses at Franco Manca get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    73% report that their manager gives them enough choice over which shifts they work.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for waitresses at Franco Manca to change shifts?

    Some people find it hard to change shifts.

    How we know this

    55% of people report that it’s hard to change shifts if they need to.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for waitresses to book a holiday at Franco Manca?

    Some people find it hard to book holiday.

    How we know this

    36% of people report it’s hard to book holidays.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Franco Manca managers change waitresses shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    50% of people say their manager changes their shifts at the last minute.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for waitresses to take sick leave at Franco Manca?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and December 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do waitresses work the same number they are contracted for at Franco Manca?

    Most people work a lot more hours than their contact..

    How we know this

    100% of people report working 8 hours or more than their contract.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and December 2023.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Workplace

    Good
  • Most people get proper breaks

    Do waitresses at Franco Manca get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for waitresses to work at Franco Manca?

    Most people feel stressed here.

    How we know this

    90% of people say they often feel stressed at work.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do waitresses at Franco Manca enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    60% of people report they don’t enjoy their job.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

  • Okay
  • Only some people recommend their team

    Do waitresses at Franco Manca recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Needs improving
  • Most people don’t get enough training

    Do waitresses get enough training when they start at Franco Manca?

    Most people did’t get enough training when they started.

    How we know this

    73% of people report they didn’t get enough training when they started working here.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are waitresses given support to progress at Franco Manca?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 70% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do waitresses think Franco Manca head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do waitresses feel well informed about how Franco Manca is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    55% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Franco Manca

What Franco Manca employees say about their job

  • Best thing

    Tiramisu

    Worst thing

    The amount of work and the less amount of staff

    6.8

    Franco Manca Front of house, March 2024

  • Best thing

    Working with other people

    Worst thing

    Workload, pressure from others

    3.0

    Franco Manca Chef, February 2024

See more reviews
  • Best thing

    The normal as hospitality job, nice people to work with

    Worst thing

    Short labour, bad company policy, short staff, stress in every moment , head office don’t understand the situation now, asking standard and profit without give you the tools

    3.0

    Franco Manca Chef, December 2022

  • Best thing

    Deal with customers

    Worst thing

    Have the majority of work in my back

    2.3

    Franco Manca Waiter, June 2022

  • Best thing

    Paid in time, nice colleagues

    Worst thing

    Everything except the points above mentioned

    1.8

    Franco Manca Kitchen porter, July 2021

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