About Care UK
Care UK is a health and care provider. They offer services for the elderly, people with learning difficulties and mental health problems.
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Job description from Care UK
The succesful person will be an enthusiastic and motivated individual, with a passion for data, analysis and creating ideas for business change. The core purpose of the role is to provide support to the wider business in relation to the processes and systems operated or managed by Central Operations. This will include updating and reviewing ways of working, managing SmartSheets and assisting colleagues in the wider business with the use of and any queries relating to our internal website and systems.
This is a fulltime position, Monday - Friday.
At Care UK we are happy to offer Hybrid working once training is complete.
Key Responsibilities
* Review and respond to requests received via the Central Operations Smartsheet, and our internal team inboxes.
* Escalate where appropriate any received requests to the relevant person or department if they can’t, or shouldn’t, be resolved directly.
* Provide initial support to colleagues using / accessing MyCareUK, helping with login issues, unlocking of accounts.
* Upload updated content to MyCareUK as / when required.
* Provide initial support to colleagues using / accessing Smartsheet, helping users with login issues, or accessing information.
* Updating Smartsheet user information and Groups to ensure it remains current and aligned to the company structure.
* Work with content owners to create new or update existing Ways of Working documents in line with agreed company brand guidelines.
* Ensure that updated Way of Working content is fed through for timely upload to MyCareUK
* Provide support to colleagues with company vehicle driver or training, Grey Fleet or initial salary sacrifice vehicle enquiries.
* Provide support to colleagues with uniform queries, including accessing the order portal.
* Work as part of the wider Central Operations team and provide additional support to the team as required.
* Provide support to colleagues with ArrangeMY enquiries.
* Support the new build home process through supply of commissioning materials, documentation and appropriate registrations.
This list of key responsibilities is not exhaustive, the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
Care UK Values
* Fulfilling Lives is our core purpose
* Every one of us makes a difference is the belief that drives us
* Caring, Passionate and Teamwork are the values that underpin everything we do
Here's what you can benefit from working with Care UK:
* Wagestream – a money management app that gives you instant access to your pay
* Award Winning Care Provider (Residential Care Provider of the Year - Health Investor Awards 2022 & more)
* Long service awards
* Discounted gym membership
* Competitive refer a friend bonus
* GEM Awards - we recognise colleagues who go the extra mile
* Hundreds of online and in-store discounts
* Cycle 2 work scheme
* Annual purchase holiday scheme
* Wellbeing support
* Pension contribution
What employees say
Pay
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Good
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Most people are paid a living wage
Do Care UK pay a living wage?
Most people are paid a living wage.
How we know this
71% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 98 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Care UK pay market rates?
Only some people are paid above average for their job.
How we know this
34% of people are paid below average for the type of work they do.Based on data from 83 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Care UK pay the same regardless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Care UK pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 140 people who took the Breakroom Quiz between July 2021 and October 2023.
Needs improving
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Most people don’t get paid breaks
Do workers at Care UK get paid breaks?
No. Most people don’t get paid breaks.
How we know this
95% of people say they don’t get paid breaks.Based on data from 107 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Care UK pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 98 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Care UK do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
46% of people report that they do extra work that they don’t get paid for.Based on data from 94 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Care UK?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 22% of people with changing schedules report getting one week notice or less.
- 16% of people with changing schedules report getting two weeks notice.
- 22% of people with changing schedules report getting three weeks notice.
- 41% of people with changing schedules report getting four weeks notice or more.
Based on data from 79 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Care UK worry about hours?
Most people don’t worry about getting enough hours.
How we know this
84% of people report they don’t worry about getting enough hours.Based on data from 104 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Care UK workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
39% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 93 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Care UK workers to change shifts?
Some people find it hard to change shifts.
How we know this
66% of people report that it’s hard to change shifts if they need to.Based on data from 68 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Care UK?
Most people find it easy to book holiday.
How we know this
74% of people report it’s easy to book holidays.Based on data from 102 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Care UK managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
71% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 98 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Care UK?
Some people find it hard to take sick leave.
How we know this
54% of people report that it’s hard to take time off if they are sick.Based on data from 92 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Care UK job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
74% of students report this is a good place to work if you’re studying.Based on data from 19 people who took the Breakroom Quiz between March 2022 and September 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Care UK good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
38% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 71 people who took the Breakroom Quiz between October 2021 and October 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Care UK feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
53% of people say they’re not treated with respect by their managers.Based on data from 95 people who took the Breakroom Quiz between September 2022 and September 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Care UK get proper breaks?
Some people don’t get proper breaks.
How we know this
55% of people report that they don’t get to take proper breaks.Based on data from 103 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Care UK?
Most people feel stressed here.
How we know this
85% of people say they often feel stressed at work.Based on data from 105 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Care UK enjoy their jobs?
Only some people enjoy their job.
How we know this
38% of people report they don’t enjoy their job.Based on data from 88 people who took the Breakroom Quiz between October 2022 and October 2023.
Okay
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Only some people recommend their team
Do people at Care UK recommend working with their team?
Only some people recommend working with their team.
How we know this
63% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 109 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Care UK?
Some people did’t get enough training when they started.
How we know this
40% of people report they didn’t get enough training when they started working here.Based on data from 110 people who took the Breakroom Quiz between September 2022 and September 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Care UK?
Only some people are given support to progress here.
How we know this
In the last year, 65% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 102 people who took the Breakroom Quiz between September 2022 and September 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Care UK head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 96 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Care UK is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 101 people who took the Breakroom Quiz between September 2022 and September 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Care UK employees say about their job
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Best thing
The residents
The care staff
The environmentWorst thing
Activities coordinators do nothing
Mangerment say nothing to themCare UK Care assistant, September 2023
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Best thing
The residents
Worst thing
Poor Management, lack of communication, lack of training, lack of team work
Care UK Care assistant, July 2023
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