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Senior Care Assistant

HC One

About HC One

HC One is a care home operator.

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Job description from HC One

The care sector is such a rich and rewarding place to work. There is variety in your work and in the roles available – you don’t have to be a carer to make a meaningful difference in our care homes. We want the kindest and most resilient people to come

and support our residents – no two days will be the same and you will receive the learning and development you need to thrive. As a Senior Care Assistant at Avon Court, HC One, Kindness will be at the core of everything you do. It touches upon every aspect

of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something

back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly

personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone

at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental

stimulation through a range of social and recreational activities, as well as administering medication One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest

of your team.Ideally, you’ll have an S/NVQ 2 or 3 Diploma in Health & Social Care, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability

to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind. Well, after all, it’s just in your nature.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care

Assistant we will invest in you and you will enjoy additional support and benefits including: Hourly rate is subject to experience and qualifications. Paid DBS/PVG Free uniform Homemade meal whilst on shift Company pension scheme 28 days annual leave inclusive of bank holidays Group life assurance cover Award-winning learning and development and support to achieve qualifications. GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16 An opportunity to learn from experienced colleagues as part of an outstanding and committed team. Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners. Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards Refer a Friend scheme (£250 per referral) We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One

family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. #HCOneJobs

Job insights from Breakroom

Senior care workers

Senior care workers support care workers and assistants help people in their daily lives to live as independently as possible.

What you’ll do as a senior care workers:

  • Help with social or physical activities
  • Train
  • Household tasks, like cleaning and washing
  • Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Managing people
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do HC One pay senior carers enough to live on?

    Most people are paid a living wage.

    How we know this

    95% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 41 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £10.90 per hour, and £11.95 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do HC One pay senior carers market rates?

    Only some people are paid above average for their job.

    How we know this

    47% of people are paid below average for the type of work they do.

    Based on data from 47 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do senior carers at HC One get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    94% of people say they don’t get paid breaks.

    Based on data from 47 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do HC One pay senior carers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 47 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do senior carers at HC One do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    61% of people report that they do extra work that they don’t get paid for.

    Based on data from 46 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do senior carers get of their shift pattern at HC One?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 21% of people with changing schedules report getting one week notice or less.
    • 19% of people with changing schedules report getting two weeks notice.
    • 12% of people with changing schedules report getting three weeks notice.
    • 48% of people with changing schedules report getting four weeks notice or more.

    Based on data from 42 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do senior carers at HC One worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    89% of people report they don’t worry about getting enough hours.

    Based on data from 45 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do senior carers at HC One get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 43 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for senior carers at HC One to change shifts?

    Most people find it hard to change shifts.

    How we know this

    74% of people report that it’s hard to change shifts if they need to.

    Based on data from 38 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for senior carers to book a holiday at HC One?

    Some people find it hard to book holiday.

    How we know this

    50% of people report it’s hard to book holidays.

    Based on data from 46 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do HC One managers change senior carers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    50% of people say their manager changes their shifts at the last minute.

    Based on data from 42 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for senior carers to take sick leave at HC One?

    Some people find it hard to take sick leave.

    How we know this

    63% of people report that it’s hard to take time off if they are sick.

    Based on data from 46 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • Most parents say it’s bad

    Is working as senior carers at HC One good if you have caring responsibilities?

    Most parents and carer say this is a bad place to work.

    How we know this

    70% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 20 people who took the Breakroom Quiz between February 2022 and August 2023.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do senior carers at HC One feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    38% of people say they’re not treated with respect by their managers.

    Based on data from 42 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do senior carers at HC One get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    89% of people report that they don’t get to take proper breaks.

    Based on data from 46 people who took the Breakroom Quiz between September 2021 and September 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for senior carers to work at HC One?

    Most people feel stressed here.

    How we know this

    89% of people say they often feel stressed at work.

    Based on data from 45 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do senior carers at HC One enjoy their jobs?

    Most people enjoy their job.

    How we know this

    74% of people report they enjoy their job.

    Based on data from 39 people who took the Breakroom Quiz between September 2021 and September 2023.

  • Okay
  • Only some people recommend their team

    Do senior carers at HC One recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    57% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 47 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do senior carers get enough training when they start at HC One?

    Some people did’t get enough training when they started.

    How we know this

    37% of people report they didn’t get enough training when they started working here.

    Based on data from 46 people who took the Breakroom Quiz between September 2021 and September 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are senior carers given support to progress at HC One?

    Only some people are given support to progress here.

    How we know this

    In the last year, 35% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 43 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do senior carers think HC One head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 47 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do senior carers feel well informed about how HC One is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    66% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 41 people who took the Breakroom Quiz between October 2021 and October 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at HC One

What HC One employees say about their job

  • Best thing

    The residents and some colleagues

    Worst thing

    Deputy Manager and their family. Dont get breaks but are deducted them. No sick pay. Very untrustworthy people

    1.5

    HC One Care assistant, April 2023

  • Best thing

    Seeing that you make a difference to someone! Finishing your shift and knowing that you’ve done everything you can to ensure that your residents are well cared for.

    Worst thing

    Not having enough staff.
    Feeling undervalued.
    Not having the time to sit and spend time with the residents.

    3.2

    HC One Senior carer, January 2023

See more reviews
  • Best thing

    Always available shifts so you can pick up extras

    Worst thing

    Break unpaid for and you do not actually get the full amount of break

    3.0

    HC One Care assistant, September 2022

  • Best thing

    We work has a team and help each other had a family

    Worst thing

    U don't get any feedback on how u are doing in your job and no respect when your family r poor and u got to take time off to look after them

    3.4

    HC One Employee, March 2022

  • Best thing

    How rewarding your job is knowing you keep people safe and happy

    Worst thing

    Only knowing shifts 3/4 days in advance.
    Unpaid breaks-even though we don't have time for breaks.

    5.0

    HC One Senior carer, February 2022

  • Best thing

    Job satisfaction - working with clients & meeting their needs well.

    Worst thing

    Stress levels - staffing levels & lack of understanding from higher level staff about how we are required to work

    4.2

    HC One Nursing assistant, July 2021

  • Best thing

    The rewarding sense it gives me, it’s a very rewarding job

    Worst thing

    The short staff, the amount they expect us to do and how quickly they expect us to do it

    4.5

    HC One Healthcare assistant, July 2021

  • Best thing

    Providing compassionate care to vulnerable people.

    Worst thing

    Unsafe staffing levels, we currently don't have enough staff to safely evacuate our residents if a fire broke out.

    4.1

    HC One Night Manager, June 2021

  • Best thing

    Comforting those who are end of life.
    When a resident compliments you.
    Working with a good colleague.

    Worst thing

    Not being acknowledged by management.
    Poor pay.
    Too much back stabbing.

    4.3

    HC One Night carer, April 2021

  • Best thing

    Love what I do. Caring for the elderly is very rewarding.

    Worst thing

    Long shifts. Understaffed. Too much paperwork and cleaning and not enough time to spend with residents. Night shift uninformed when rules changed.

    6.0

    HC One Care assistant, January 2021

  • More reviews from HC One employees
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