Deputy General Manager
Buzz Bingo
£29255/annum
London, England, United Kingdom
Full time
The Breakroom Take
- Pays all ages fairly
- Recommended by students
About Buzz Bingo
Buzz Bingo Is a bingo club chain. They were formerly known as Gala Bingo.
Job description from Buzz Bingo
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Refer a Friend Scheme
Your Responsibilities as Part of Our Team
Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
Assist the General Manager to implement the brand strategy flawlessly at a local level
Deputise for the General Manager in all operational aspects of the Club
Seek opportunities to recognise and appreciate those that go the extra mile
Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Provide input to the club’s local strategic plan on a trimester basis
Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Critically evaluate the feedback received from all Customers and respond to this
Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
Have a highly visible presence in all areas of the club at peak trading times
Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results
As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.
Applicants must be 18
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Buzz Bingo pay a living wage?
Most people are not paid a living wage.
How we know this
78% of people say they are paid below the Real Living Wage for where they live.Based on data from 45 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £10.90 per hour, and £11.95 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Buzz Bingo pay market rates?
Most people are paid above average for their job.
How we know this
70% of people are paid above average for the type of work they do.Based on data from 40 people who took the Breakroom Quiz between July 2022 and June 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Buzz Bingo pay the same regardless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Buzz Bingo pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 62 people who took the Breakroom Quiz between October 2021 and August 2023.
Needs improving
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Most people don’t get paid breaks
Do workers at Buzz Bingo get paid breaks?
No. Most people don’t get paid breaks.
How we know this
92% of people say they don’t get paid breaks.Based on data from 37 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Buzz Bingo pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
95% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 44 people who took the Breakroom Quiz between September 2022 and August 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Buzz Bingo do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
41% of people report that they do extra work that they don’t get paid for.Based on data from 51 people who took the Breakroom Quiz between July 2022 and July 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Buzz Bingo?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 27% of people with changing schedules report getting one week notice or less.
- 25% of people with changing schedules report getting two weeks notice.
- 33% of people with changing schedules report getting three weeks notice.
- 15% of people with changing schedules report getting four weeks notice or more.
Based on data from 48 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Buzz Bingo worry about hours?
Most people don’t worry about getting enough hours.
How we know this
68% of people report they don’t worry about getting enough hours.Based on data from 44 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Buzz Bingo workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
58% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 48 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Buzz Bingo workers to change shifts?
Some people find it hard to change shifts.
How we know this
64% of people report that it’s hard to change shifts if they need to.Based on data from 36 people who took the Breakroom Quiz between September 2022 and August 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Buzz Bingo?
Most people find it easy to book holiday.
How we know this
78% of people report it’s easy to book holidays.Based on data from 46 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Buzz Bingo managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
60% of people say their manager changes their shifts at the last minute.Based on data from 42 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Buzz Bingo?
Some people find it hard to take sick leave.
How we know this
45% of people report that it’s hard to take time off if they are sick.Based on data from 44 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Buzz Bingo job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
71% of students report this is a good place to work if you’re studying.Based on data from 24 people who took the Breakroom Quiz between October 2021 and August 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Needs improving
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Most parents say it’s bad
Is working at Buzz Bingo good if you’re a parent or carer?
Most parents and carer say this is a bad place to work.
How we know this
73% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 22 people who took the Breakroom Quiz between August 2021 and July 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Buzz Bingo feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
48% of people say they’re not treated with respect by their managers.Based on data from 42 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Buzz Bingo get proper breaks?
Some people don’t get proper breaks.
How we know this
49% of people report that they don’t get to take proper breaks.Based on data from 37 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Buzz Bingo?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 46 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Buzz Bingo enjoy their jobs?
Only some people enjoy their job.
How we know this
47% of people report they don’t enjoy their job.Based on data from 47 people who took the Breakroom Quiz between July 2022 and July 2023.
Okay
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Only some people recommend their team
Do people at Buzz Bingo recommend working with their team?
Only some people recommend working with their team.
How we know this
63% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 48 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Buzz Bingo?
Some people did’t get enough training when they started.
How we know this
44% of people report they didn’t get enough training when they started working here.Based on data from 45 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Buzz Bingo?
Only some people are given support to progress here.
How we know this
In the last year, 59% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 44 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Buzz Bingo head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 44 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Buzz Bingo is doing?
Only some people feel well informed about how the company is doing.
How we know this
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 45 people who took the Breakroom Quiz between August 2022 and August 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Buzz Bingo employees say about their job
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Best thing
You get massive discount on food and drink. The customers are alright (the ones you get a bond with)
Worst thing
Rotas are up 1 week in advance, they stretch the staff to the point half of them are on the sick and the ones thats working are expected to work 2 departments a night. your over worked and under paid. You have NO contact with HR dont get a phone number or anything, if you are lucky enough to get some contact with them they just push you away. During covid the company done nothing to check on staff. no return to works done or anything. no training your just shoved somewhere and expected to know what your doing. no organisation and no empathy for the workers
Buzz Bingo Host, April 2023
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Best thing
honestly the customers, you meet every type of person a range of ages and the regulars all keep us happy with their company
Worst thing
the clean ups everywhere (but that’s just general hygiene), staying late? and having to do multiple jobs at once being in 5 different places at the same time it’s physically impossible
Buzz Bingo Host, August 2022
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