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Posted 68 days ago

Duty Manager (FT)

Empire Cinema

About Empire Cinema

Empire Cinemas is an independent cinema chain.

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Job description from Empire Cinema

As an Operations Assistant you will be responsible for managing the day-to-day operations, you will be supporting the General Manager to grow the team and grow the customer base too through the fantastic welcome and service we provide making sure every customer has an excellent experience. It’s a challenging role that will offer the successful applicant the chance to demonstrate how they can move the cinema forward and grow admissions. Reporting to the General Manager, you should possess the skills to work closely with the team to set and achieve key business standards and objectives. You will be responsible for ensuring that the team receives ongoing training & development and for implementing the company policies & procedures as well as adhering to Health & Safety legislation. The successful applicant will: Have a minimum of 2/3 years operational supervisory/management experience within a face-paced Leisure/Retail/Hospitality environment, ideally in a customer focused industry. Have proven experience managing and driving sales and performance and have a natural ability to build rapport with customers. Have proven experience of managing volume and large teams. Have the drive to get their sleeves rolled up and have a hands-on presence whilst maintaining a commercial and strategic focus. Be an enthusiastic, charismatic, self-motivated and proactive individual, with a real passion for film and the cinema industry. What’s in it for you: With great training and development, you can really own your future with Empire Cinema. You’ll get lots of training, learn about all our products, services & have a good time along the way. Not forgetting to mention you’ll be able to take advantage (subject to Terms and Conditions) of a whole range of Employee Benefits, so let’s name a few: Ways of Working - Flexible working patterns. Life Insurance & Pension (Contributory Scheme) - we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind. Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is available 24/7 for our employees through our Employee Assistance Programme! Learning & Development - We are committed to helping you develop new skills to be the best version of you! Progression & Career Opportunities - We look to promote and progress our employees within the business, but we also have another branded cinema you could potentially move into… the opportunities really are endless with us. Employee Discounts - there will be Retail Discounts and Cinema Ticket. Our People - You will work alongside our amazing employees, have fun and be a part of our Team. And much much more. We are looking for employees who can work flexible hours during the weekdays (including the evenings) and weekends.  If this sounds like you and you are interested in applying for a rewarding and challenging position, please email your CV and covering letter outlining your suitability for the role. If you are interested in applying for a rewarding and challenging position, please email your CV and covering letter outlining your suitability for the role. Here’s a little something about us: Empire Cinemas was founded in 2005 and took our name from the iconic Empire Leicester Square theatre which has been one of London’s most popular cinemas since it played host to the first moving images screened to a UK audience back in 1896. It was our flag ship until its sale to Cineworld in August 2016. We are the leading independently-owned cinema chain in the UK. We currently have 14 locations across the UK, offering a total of 125 screens nationwide. With some of our cinemas offering the brilliant IMPACT and IMAX® screens as well as our latest addition, the fantastic D-BOX seating delivering an enhanced cinematic experience. At Empire Cinemas we strive to provide the BEST cinema going EXPERIENCE through OUR TEAMS who are PASSIONATE about film and committed to delivering a total quality entertainment experience for all our customers. We take pride in that OUR Team Members are responsible for making sure every customer has an excellent and memorable cinematic experience. Your application will be reviewed by Empire Cinemas. Please be aware we may receive a high volume of applications for every role advertised. We will only contact you within the next 14 working days if you are selected to progress to the next stage of our recruitment process. All applicants must be eligible to work in the UK upon application. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable. By applying for this role, you are consenting for Empire Cinemas to hold and process your data in compliance with the General Data Protection Regulations (2018). If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at recruitment email address and we will respond to your query as soon as possible.

What employees say

Pay

    Good
  • People are paid minimum wage

    Do Empire Cinema pay minimum wage?

    Yes. Most people are paid above the minimum wage.

    How we know this

    97% of people say they are paid at or above the legal minimum wage.

    Based on data from 29 people who took the Breakroom Quiz between March 2020 and May 2023.

  • Bad
  • Most people aren’t paid a living wage

    Do Empire Cinema pay a living wage?

    Most people are not paid a living wage.

    How we know this

    68% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 28 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The new Living Wage rates were announced on Thursday 22 September 2022.

    The rates are now £10.90 per hour, and £11.95 per hour in London.

    Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.

    On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Empire Cinema pay market rates?

    Only some people are paid above average for their job.

    How we know this

    65% of people are paid below average for the type of work they do.

    Based on data from 23 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Bad
  • Under 23s get paid less than everyone else

    Do Empire Cinema pay the same regardless of age?

    No, people under the age of 23 get paid less than those above 23.

    See what Empire Cinema pays different age groups

    How we know this

    The average pay of under 23s is less than those who are over 23.

    Based on data from 22 people who took the Breakroom Quiz between July 2020 and May 2023.

  • Good
  • Most people get paid breaks

    Do workers at Empire Cinema get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    100% of people say they get paid breaks.

    Based on data from 29 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Empire Cinema pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    58% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 26 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Empire Cinema do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    70% of people report that they don’t do extra unpaid work.

    Based on data from 23 people who took the Breakroom Quiz between November 2020 and May 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Bad
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Empire Cinema?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 90% of people with changing schedules report getting one week notice or less.
    • 0% of people with changing schedules report getting two weeks notice.
    • 7% of people with changing schedules report getting three weeks notice.
    • 3% of people with changing schedules report getting four weeks notice or more.

    Based on data from 29 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at Empire Cinema worry about hours?

    Some people worry about getting enough hours.

    How we know this

    58% of people report they worry about getting enough hours.

    Based on data from 24 people who took the Breakroom Quiz between March 2020 and April 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do Empire Cinema workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    71% report that their manager gives them enough choice over which shifts they work.

    Based on data from 28 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Empire Cinema workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    48% of people report that it’s hard to change shifts if they need to.

    Based on data from 23 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Empire Cinema?

    Most people find it easy to book holiday.

    How we know this

    76% of people report it’s easy to book holidays.

    Based on data from 25 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Empire Cinema managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    79% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 28 people who took the Breakroom Quiz between July 2020 and May 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at Empire Cinema?

    Most people find it easy to take sick leave.

    How we know this

    67% of people report that it’s easy to take time off if they are sick.

    Based on data from 24 people who took the Breakroom Quiz between November 2020 and May 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Bad
  • People work a lot more hours than their contract

    Do people work the same number they are contracted for at Empire Cinema?

    Most people work a lot more hours than their contact..

    How we know this

    95% of people report working 8 hours or more than their contract.

    Based on data from 21 people who took the Breakroom Quiz between March 2020 and April 2023.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is a Empire Cinema job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    92% of students report this is a good place to work if you’re studying.

    Based on data from 13 people who took the Breakroom Quiz between July 2020 and March 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Empire Cinema feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    73% of people say they’re treated with respect by their managers.

    Based on data from 26 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Empire Cinema get proper breaks?

    Most people get proper breaks.

    How we know this

    77% of people report that they get to take proper breaks.

    Based on data from 26 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Bad
  • Most people are stressed

    Is it stressful to work at Empire Cinema?

    Most people feel stressed here.

    How we know this

    76% of people say they often feel stressed at work.

    Based on data from 29 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Empire Cinema enjoy their jobs?

    Most people enjoy their job.

    How we know this

    74% of people report they enjoy their job.

    Based on data from 19 people who took the Breakroom Quiz between June 2021 and May 2023.

  • Okay
  • Only some people recommend their team

    Do people at Empire Cinema recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    38% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 29 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Empire Cinema?

    Some people did’t get enough training when they started.

    How we know this

    45% of people report they didn’t get enough training when they started working here.

    Based on data from 29 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Empire Cinema?

    Only some people are given support to progress here.

    How we know this

    In the last year, 46% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 28 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Bad
  • Head office doesn’t understand what’s happening

    Do people think Empire Cinema head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    72% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 25 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Empire Cinema is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    50% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 26 people who took the Breakroom Quiz between March 2020 and May 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Empire Cinema

What Empire Cinema employees say about their job

  • Best thing

    Colleagues

    Worst thing

    Boredom, no advancement opportunities

    9.4

    Empire Cinema Employee, June 2021