About Carpetright
Carpetright is a retailer. They sell different types of flooring and provide fitting services.
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Job description from Carpetright
As a Customer Advisor we want you to use your natural curiosity to get to know all about our customers and their home décor projects.
Fast forward your retail career with the best in the business. We are stronger together. Join us and become one of the Proud faces of Carpetright.
As a Customer Advisor - your day might look like this:
- Meeting and greeting customers
- Using your on-point product knowledge and expertise help our customers choose the right products for their needs. All done in a way that delights them and gives you a great sense of pride
- Helping customers chose products and offer the best advice to them
- Being a Carpetright ambassador, product expert and having a passion for guiding customers through their home décor projects
The benefits we will give you:
We are a family friendly business that is passionate about rewarding and recognising our people. We also offer a wide range of other benefits such as;
- Unrivalled market leading training to set you up in your new career here at Carpetright, as well as the ability to progress your career
- Competitive pay with uncapped commission
- Generous product discounts and other varied discounts through our Proud Perks portal
- Access to a digital GP
- Healthcare cash plan and eye care contribution
- Wellbeing initiatives and resources
- Pay day advances and a holiday trading scheme
- Cycle to Work scheme
- Life Assurance (up to 4 x base salary)
- Pension scheme
As a Customer Advisor we hope you’ll bring:
- Confidence and ambition
- A passion for customers and delivering an exceptional experience
- A ‘best in the business’ expert approach, we want you to know our products and services inside out, but don’t worry we will give you all the training and support you will need to succeed
- Bags of enthusiasm to drive our business forward and personally succeed
- Your own uniqueness and an ability to build rapport quickly
Why Chose Carpetright:
Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.
With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.
Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.
Ready for that next step? Browse our latest opportunities and discover how you can become one of the proud faces of Carpetright.
Growth. Opportunity. Development
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Okay
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People aren’t paid minimum wage
Do Carpetright pay sales advisors minimum wage?
Not always. Only some people are paid above the minimum wage.
How we know this
53% of people say they are paid below the legal minimum wage.Based on data from 19 people who took the Breakroom Quiz between November 2020 and April 2023.
Bad
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Most people aren’t paid a living wage
Do Carpetright pay sales advisors enough to live on?
Most people are not paid a living wage.
How we know this
87% of people say they are paid below the Real Living Wage for where they live.Based on data from 15 people who took the Breakroom Quiz between January 2021 and April 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The new Living Wage rates were announced on Thursday 22 September 2022.
The rates are now £10.90 per hour, and £11.95 per hour in London.
Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.
On the 14 May 2023, employers’ Breakroom Rating will be updated to reflect this.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Carpetright pay sales advisors market rates?
Only some people are paid above average for their job.
How we know this
63% of people are paid below average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Bad
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Most people don’t get paid breaks
Do sales advisors at Carpetright get paid breaks?
No. Most people don’t get paid breaks.
How we know this
81% of people say they don’t get paid breaks.Based on data from 16 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Carpetright pay sales advisors sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
64% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between January 2021 and April 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do sales advisors at Carpetright do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
33% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do sales advisors get of their shift pattern at Carpetright?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 20% of people with changing schedules report getting one week notice or less.
- 30% of people with changing schedules report getting two weeks notice.
- 10% of people with changing schedules report getting three weeks notice.
- 40% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people get a choice of shifts
Do sales advisors at Carpetright get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it for sales advisors to book a holiday at Carpetright?
Most people find it easy to book holiday.
How we know this
74% of people report it’s easy to book holidays.Based on data from 19 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Carpetright managers change sales advisors shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
82% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 11 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for sales advisors to take sick leave at Carpetright?
Some people find it hard to take sick leave.
How we know this
46% of people report that it’s hard to take time off if they are sick.Based on data from 13 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do sales advisors at Carpetright feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
81% of people say they’re treated with respect by their managers.Based on data from 16 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do sales advisors at Carpetright get proper breaks?
Some people don’t get proper breaks.
How we know this
59% of people report that they don’t get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between November 2020 and March 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for sales advisors to work at Carpetright?
Some people feel stressed here.
How we know this
56% of people say they often feel stressed at work.Based on data from 16 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people recommend their team
Do sales advisors at Carpetright recommend working with their team?
Only some people recommend working with their team.
How we know this
53% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 19 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do sales advisors get enough training when they start at Carpetright?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 18 people who took the Breakroom Quiz between November 2020 and March 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales advisors given support to progress at Carpetright?
Only some people are given support to progress here.
How we know this
In the last year, 64% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 14 people who took the Breakroom Quiz between January 2021 and November 2022.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do sales advisors think Carpetright head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 18 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do sales advisors feel well informed about how Carpetright is doing?
Only some people feel well informed about how the company is doing.
How we know this
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 18 people who took the Breakroom Quiz between November 2020 and April 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Carpetright employees say about their job
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Best thing
people working there
Worst thing
workload can be too much.
Carpetright Employee, December 2022
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Best thing
Hours are perfect staff are great
Worst thing
Not enough training as I learnt as I went along
Carpetright Sales advisor, September 2022
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About this pay estimate
CloseThis pay estimate is based on data from 19 Carpetright employees who took the Breakroom Quiz between November 2020 and April 2023.
Take the Breakroom Quiz to compare your job.