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Reposted over 30 days ago

Sales Associate

Footlocker

About Footlocker

Footlocker is a retailer. They sell branded trainers and sportswear for men women and children.

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Job description from Footlocker

Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
  • 0-3 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability - including nights, weekends, and holidays

Responsibilities
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer's needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

Benefits
  • From: £6.17 - £12.92
  • 28 days holiday - plus an extra day per year for the first 5 years!
  • Associate discount of between 30 - 50%
  • Hapi App - offering discounts & prize draws
  • Employee Assistance Program - Retail Trust
  • Company Sick Pay scheme
  • Head Office Internships
  • Striper Ambassador Programme
  • Development Opportunities

Plus many more.....
Address
Liverpool One
City
Liverpool
State/Province
UK
Postal Code
L1-8BU

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Liverpool, England, L1 1

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Footlocker pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    79% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 28 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Footlocker pay sales assistants market rates?

    Only some people are paid above average for their job.

    How we know this

    62% of people are paid below average for the type of work they do.

    Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Footlocker get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 25 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Footlocker pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    96% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 23 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do sales assistants at Footlocker do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    74% of people report that they don’t do extra unpaid work.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and December 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Footlocker?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 66% of people with changing schedules report getting one week notice or less.
    • 14% of people with changing schedules report getting two weeks notice.
    • 21% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do sales assistants at Footlocker worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    72% of people report they don’t worry about getting enough hours.

    Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at Footlocker get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    46% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 28 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at Footlocker to change shifts?

    Some people find it hard to change shifts.

    How we know this

    61% of people report that it’s hard to change shifts if they need to.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and December 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at Footlocker?

    Some people find it hard to book holiday.

    How we know this

    54% of people report it’s hard to book holidays.

    Based on data from 24 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Footlocker managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    52% of people say their manager changes their shifts at the last minute.

    Based on data from 27 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at Footlocker?

    Some people find it hard to take sick leave.

    How we know this

    44% of people report that it’s hard to take time off if they are sick.

    Based on data from 25 people who took the Breakroom Quiz between May 2022 and December 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do sales assistants work the same number they are contracted for at Footlocker?

    Most people work a lot more hours than their contact..

    How we know this

    79% of people report working 8 hours or more than their contract.

    Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is sales assistants at Footlocker job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    83% of students report this is a good place to work if you’re studying.

    Based on data from 18 people who took the Breakroom Quiz between July 2022 and December 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at Footlocker feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    68% of people say they’re treated with respect by their managers.

    Based on data from 25 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Footlocker get proper breaks?

    Most people get proper breaks.

    How we know this

    88% of people report that they get to take proper breaks.

    Based on data from 24 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for sales assistants to work at Footlocker?

    Most people feel stressed here.

    How we know this

    78% of people say they often feel stressed at work.

    Based on data from 27 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do sales assistants at Footlocker enjoy their jobs?

    Most people enjoy their job.

    How we know this

    68% of people report they enjoy their job.

    Based on data from 22 people who took the Breakroom Quiz between May 2022 and December 2023.

  • Okay
  • Only some people recommend their team

    Do sales assistants at Footlocker recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    48% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at Footlocker?

    Some people did’t get enough training when they started.

    How we know this

    45% of people report they didn’t get enough training when they started working here.

    Based on data from 29 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at Footlocker?

    Only some people are given support to progress here.

    How we know this

    In the last year, 52% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 27 people who took the Breakroom Quiz between May 2022 and December 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think Footlocker head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and December 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do sales assistants feel well informed about how Footlocker is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    61% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 23 people who took the Breakroom Quiz between December 2021 and December 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Footlocker

What Footlocker employees say about their job

  • Best thing

    The team as there’s no awkwardness when you join which makes you feel quite welcome

    Worst thing

    The way the managers talk to the staff sometimes
    Standing for long periods of time

    2.1

    Footlocker Sales associate, December 2023

  • Best thing

    Nice and easygoing

    Worst thing

    Lack of poor communication from management

    4.1

    Footlocker Stock assistant, November 2023

See more reviews
  • Best thing

    I get paid

    Worst thing

    The standing for long hours

    6.0

    Footlocker Sales associate, August 2023

  • Best thing

    The discount off shoes

    Worst thing

    Everything else

    6.1

    Footlocker Shift leader, June 2023

  • Best thing

    People are friendly

    Worst thing

    10 hour shifts with a 30 minutes break.
    Have to work a month in advance before you get paid.
    Shop gives you a headache
    Shop isn’t fast paced at all - so many hours with 1 or 2 customers maximum.
    Staff room is tiny.
    Management expects you to do everything at once.
    Never leave on time.
    Times where you have to manage the whole shop floor by yourself for at least 30 minutes.
    Very boring.
    Barely any staff.

    1.1

    Footlocker Shift leader, March 2023

  • Best thing

    The best things I would say are:
    1) the people you work with, I genuinely met the loveliest people ever.
    2) it’s an easy job if you hit target
    3) nothing complicated really I learnt almost everything and I by the time I left I was capable of doing anything.

    Worst thing

    Worst things in my opinion are:
    1) not very flexible with shifts as sometimes you feel like you’re forced to do it even if something came up and you had to call in.
    2) the managers I worked with we’re alright but they were very very very pushy about everything which honestly affected my mental state a bit as it was very stressful.
    3) surprisingly enough, Footlocker pay system is the worst ever in my opinion, my wage for the last 2-3 months was very low as, I was missing loads of hours which then took about 3 more months to fix and get my money from them.

    3.2

    Footlocker Sales assistant, January 2023

  • Best thing

    30% discount

    Worst thing

    Literally everything else, it’s absolutely horrific. Bare understaffed because no one wants to work there. Take advantage of the youngens and you’re treated so bad.

    1.1

    Footlocker Shift leader, November 2022

  • Best thing

    The shoes and you can have a laugh

    Worst thing

    The people, the stress and the pressure

    3.2

    Footlocker Sales assistant, October 2022

  • Best thing

    Lovely staff members
    Good discount

    Worst thing

    Bad management
    Expected to do multiple things at once

    2.1

    Footlocker Sales assistant, July 2022

  • Best thing

    Sometimes we get 50% off everything for a week as a staff appreciation week, but we don’t get discount on good things like Jordan’s, dunks, Yeezys etc

    Worst thing

    Extremely bad management, really bad pay, you’ll be asked to do 5 things at once and are expected to do so much for so little pay it’s ridiculous

    1.0

    Footlocker Retail assistant, December 2021

  • More reviews from Footlocker employees
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