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Support Worker

Real Life Options
10.90 £ per hour
Glasgow, Glasgow City, G62 7BX
Full time, part time, permanent

The Breakroom Take

4.4

Rated 4.4 out of 10, based on 51 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job

About Real Life Options

Real Life Options is a charity. They support people with learning disabilities and autism.

Job description from Real Life Options

Support Worker – East Dunbartonshire (covering Bearsden and Milngavie areas)

Full Time and Relief Staff Required

Hourly rate: £10.90 per hour

Do you want a rewarding role and have the chance to make a real difference to other people’s lives? We will support you along your career path to learn, develop and grow.You will be supporting individuals with daily living skills, these can include personal care, managing medication, attending health appointments, budgeting and helping to maintain positive contact with family and friends. You will also support with activities held within the community.

Shift patterns consist of day shifts, evening shifts and weekends between the hours of 8:00am and 10:00pm.

A driver is preferred for this role.

Having experience of supporting individuals with additional needs is also desirable but not essential as training will be given.

An enhanced PVG Is Required for this role.

Benefits and Rewards

  • A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
  • Accredited training giving you the knowledge and skills to deliver a first rate job
  • An employer contributory pension scheme
  • Mileage paid at 35p per mile at flat rate up to 10,000 miles per year

In addition to the above you also have access to the following great benefits:

  • Health Cash Plan (for full/part time contracted hours)
  • £10,000 Life cover
  • A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
  • A reward gateway with access to discounted goods and services
  • Cycle to Work Scheme
  • A financial wellbeing scheme
  • Refer a Friend Incentive Bonus (terms and conditions apply)
  • Recognition Initiatives

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

IND123

Job insights from Breakroom

Support workers

Support workers help vulnerable people to live independently

What you’ll do as a support worker:

  • Check the needs and progress of the individuals you are supporting
  • Help with daily tasks like budgeting, shopping and claiming benefits
  • Provide physical care and support including, bathing, dressing, cooking and feeding
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

Map

Glasgow, Glasgow City, G62 7BX

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Real Life Options pay support workers enough to live on?

    Most people are paid a living wage.

    How we know this

    71% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Real Life Options pay support workers market rates?

    Only some people are paid above average for their job.

    How we know this

    55% of people are paid below average for the type of work they do.

    Based on data from 29 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do support workers at Real Life Options get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    58% of people say they don’t get paid breaks.

    Based on data from 19 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Real Life Options pay support workers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    96% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 28 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do support workers at Real Life Options do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    71% of people report that they don’t do extra unpaid work.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do support workers get of their shift pattern at Real Life Options?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 29% of people with changing schedules report getting one week notice or less.
    • 29% of people with changing schedules report getting two weeks notice.
    • 21% of people with changing schedules report getting three weeks notice.
    • 21% of people with changing schedules report getting four weeks notice or more.

    Based on data from 28 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do support workers at Real Life Options worry about hours?

    Some people worry about getting enough hours.

    How we know this

    44% of people report they worry about getting enough hours.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do support workers at Real Life Options get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    55% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 29 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for support workers at Real Life Options to change shifts?

    Most people find it hard to change shifts.

    How we know this

    83% of people report that it’s hard to change shifts if they need to.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for support workers to book a holiday at Real Life Options?

    Some people find it hard to book holiday.

    How we know this

    44% of people report it’s hard to book holidays.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Real Life Options managers change support workers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    59% of people say their manager changes their shifts at the last minute.

    Based on data from 29 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for support workers to take sick leave at Real Life Options?

    Some people find it hard to take sick leave.

    How we know this

    45% of people report that it’s hard to take time off if they are sick.

    Based on data from 22 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do support workers at Real Life Options feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    42% of people say they’re not treated with respect by their managers.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do support workers at Real Life Options get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    96% of people report that they don’t get to take proper breaks.

    Based on data from 28 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for support workers to work at Real Life Options?

    Some people feel stressed here.

    How we know this

    67% of people say they often feel stressed at work.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do support workers at Real Life Options enjoy their jobs?

    Most people enjoy their job.

    How we know this

    83% of people report they enjoy their job.

    Based on data from 23 people who took the Breakroom Quiz between June 2022 and March 2024.

  • Okay
  • Only some people recommend their team

    Do support workers at Real Life Options recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    59% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 29 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do support workers get enough training when they start at Real Life Options?

    Some people did’t get enough training when they started.

    How we know this

    35% of people report they didn’t get enough training when they started working here.

    Based on data from 26 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are support workers given support to progress at Real Life Options?

    Only some people are given support to progress here.

    How we know this

    In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do support workers think Real Life Options head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 25 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do support workers feel well informed about how Real Life Options is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    81% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Real Life Options

What Real Life Options employees say about their job

  • Best thing

    It’s somewhat fulfilling. It’s a good feeling of helping others who desperately need it.

    Worst thing

    However the forlorn and consumed feeling outweighs everything. The lack of understanding and respect from the suits at the top of the food chain of work is crushing and depressing.

    2.0

    Real Life Options Support worker, August 2023

  • Best thing

    The people I work with and the residents

    Worst thing

    Lack of communication and employers slow

    6.4

    Real Life Options Support worker, August 2021

See more reviews
  • Best thing

    Hard work but rewarding. Management are not great and some of the team I work with really shouldn't be allowed to look after them ever mind adults with disabilities.

    Worst thing

    Management

    1.1

    Real Life Options Support worker, July 2021

  • Best thing

    Love, supporting my service users, and have a great supportive relationship with most of my colleagues, but not all!

    Worst thing

    Taking over from a someone that is not committed to the job, and will leave jobs that should be complete by him, but doesn't do it with the rest of the team and it is without a doubt aimed at me, and others know this!

    4.7

    Real Life Options Support worker, May 2020

  • Best thing

    The clients and staff

    Worst thing

    Pay and long hours

    7.7

    Real Life Options Support worker, December 2019

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