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Call centre jobs: Which are the best call centres to work at?

Are you looking for a customer service job, but want something that isn’t face-to-face? A call centre job might fit the bill.

The same can go for people who can’t be on their feet for long periods. Call centre jobs are usually done sitting down.

If you have caring responsibilities or transport difficulties, again call centre jobs might be something to consider.

One of the effects of COVID-19 is that many call centre jobs can now be done from home.

Want to find out more about call centre jobs? We’ll be going through:

To explore these, we’re looking at what real call centre workers have shared on Breakroom.

They’ve shared their call centre experiences, from pay to hours. Everything you want to know about a call centre job.

Everything we’re going to look at comes from them.

Let’s get going.

Here’s how call centre workers have rated their employers on Breakroom.

So this list is more manageable to read, we have included all companies that hire call centre workers that have 10+ reviews on Breakroom.

The best call centres to work for with 10+ Breakroom reviews

  1. 1

    Sky

    Breakroom Rating based on 29 job reviews

    8.1/10
    What is this?
    • People get 4 weeks notice of when they’re working

      Excellent
    • People feel treated with respect by their managers

      Excellent

    Best thing

    Good perks, great staff

    Sales advisor, August 2020

    Worst thing

    Managers obsessed with sales targets & can complete control freaks

    Engineer, August 2020

    See what 29 people said
    about jobs at Sky

  2. 2

    EDF Energy

    Breakroom Rating based on 19 job reviews

    7.9/10
    What is this?
    • Usually. Most people get paid breaks

      Good
    • Most people recommend working with their team

      Good

    Best thing

    People I work with, pay and benefits

    Customer service advisor, August 2020

    Worst thing

    Progression is slow
    Getting work done is generally difficult/ slow

    Engineer, June 2020

    See what 19 people said
    about jobs at EDF Energy

  3. 3

    BT

    Breakroom Rating based on 33 job reviews

    7.8/10
    What is this?
    • People feel treated with respect by their managers

      Excellent
    • Most people don’t feel stressed here

      Good

    Best thing

    Well paid and well supported

    Customer advisor, September 2020

    Worst thing

    Getting the job done efficiently sometimes due to challenges we have to overcome

    Compliance technician, May 2020

    See what 33 people said
    about jobs at BT

  4. 4

    Santander

    Breakroom Rating based on 17 job reviews

    7.6/10
    What is this?
    • Yes. People get proper sick pay

      Excellent
    • People feel treated with respect by their managers

      Excellent

    Best thing

    Paid sick leave
    Good structure

    Adviser, August 2020

    Worst thing

    One to ones rushing things as busy

    Cda, July 2020

    See what 17 people said
    about jobs at Santander

  5. 5

    British Airways

    Breakroom Rating based on 34 job reviews

    7.3/10
    What is this?
    • No. People don’t do unpaid extra work

      Excellent
    • Usually. Most people get paid breaks

      Good

    Best thing

    Benefits and colleagues

    Global communications executive, May 2020

    Worst thing

    Management and poor equipment

    Cabin crew, August 2020

    See what 34 people said
    about jobs at British Airways

  6. 6=

    Direct Line

    Breakroom Rating based on 13 job reviews

    7.2/10
    What is this?
    • People get 4 weeks notice of when they’re working

      Excellent
    • Most people feel treated with respect by their managers

      Good

    Best thing

    the people. The pay. The benefits

    Worst thing

    Sometimes hard to get time off. Targets

    Customer service, July 2020

    See what 13 people said
    about jobs at Direct Line

  7. 6=

    Capita

    Breakroom Rating based on 29 job reviews

    7.2/10
    What is this?
    • Most people find it easy to change shifts

      Good
    • Usually. Most people get paid breaks

      Good

    Best thing

    Team members, hours I do

    Customer service advisor, September 2020

    Worst thing

    The job is boring and most of my day I’m waiting for more work

    Licence issue administrator, August 2020

    See what 29 people said
    about jobs at Capita

  8. 6=

    Barclays

    Breakroom Rating based on 16 job reviews

    7.2/10
    What is this?
    • Most people feel treated with respect by their managers

      Good
    • People get proper breaks

      Excellent

    Best thing

    Colleagues

    Analyst, August 2020

    Worst thing

    Pressure
    Treated like children

    Customer service associate, July 2020

    See what 16 people said
    about jobs at Barclays

  9. 9

    The AA

    Breakroom Rating based on 16 job reviews

    6.9/10
    What is this?
    • People don’t worry about getting enough hours

      Excellent
    • Most people don't get enough choice over which shifts they work

      Not great

    Best thing

    Making own decisions

    Patrol, July 2020

    Worst thing

    .

    Customer solutions agent, May 2020

    See what 16 people said
    about jobs at The AA

  10. 10=

    British Gas

    Breakroom Rating based on 24 job reviews

    6.6/10
    What is this?
    • Rarely. Most people don’t do unpaid extra work

      Good
    • Only some people recommend working with their team

      Not great

    Best thing

    Depending on role - flexibility

    Performance analyst, March 2020

    Worst thing

    Having to work late If job overruns

    Smart energy expert, August 2020

    See what 24 people said
    about jobs at British Gas

  11. 10=

    Cadent

    Breakroom Rating based on 14 job reviews

    6.6/10
    What is this?
    • Most people get proper breaks

      Good
    • Most people don't get enough choice over which shifts they work

      Not great

    Best thing

    My colleagues

    Admin assistant, October 2019

    Worst thing

    Work 24/7 rain or shine outside

    Operative, May 2020

    See what 14 people said
    about jobs at Cadent

  12. 10=

    Saga Insurance

    Breakroom Rating based on 12 job reviews

    6.6/10
    What is this?
    • People feel treated with respect by their managers

      Excellent
    • People feel stressed here

      Bad

    Best thing

    Doing a good job and customer satisfaction

    Office Administrator, April 2020

    Worst thing

    Rely on others to do job correctly, some customers and aggressive language towards agents from unhappy customers.

    Insurance advisor, August 2020

    See what 12 people said
    about jobs at Saga Insurance

  13. 13

    Teleperformance

    Breakroom Rating based on 12 job reviews

    5.2/10
    What is this?
    • Most managers don’t change people’s shifts at short notice

      Good
    • No. People don’t get paid breaks

      Bad

    Best thing

    It’s easy once you’re in the swing of it.

    Customer service agent, June 2020

    Worst thing

    Everything else management mainly no care for staff

    Call handler, July 2020

    See what 12 people said
    about jobs at Teleperformance

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