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Call centre jobs: Which are the best call centres to work at?

Are you looking for a customer service job, but want something that isn’t face-to-face? A call centre job might fit the bill.

The same can go for people who can’t be on their feet for long periods. Call centre jobs are usually done sitting down.

If you have caring responsibilities or transport difficulties, again call centre jobs might be something to consider.

One of the effects of COVID-19 is that many call centre jobs can now be done from home.

Want to find out more about call centre jobs? We’ll be going through:

To explore these, we’re looking at what real call centre workers have shared on Breakroom.

They’ve shared their call centre experiences, from pay to hours. Everything you want to know about a call centre job.

Everything we’re going to look at comes from them.

Let’s get going.

Here’s how call centre workers have rated their employers on Breakroom.

So this list is more manageable to read, we have included all companies that hire call centre workers that have 10+ reviews on Breakroom.

The best call centres to work for with 10+ Breakroom reviews

  1. 1

    Tesco Bank

    Breakroom Rating based on 6 job reviews

    9.2/10
    What is this?
    • Yes. People get proper sick pay

      Excellent
    • Yes. People get paid breaks

      Excellent

    See what 6 people said
    about jobs at Tesco Bank

  2. 2

    Sky

    Breakroom Rating based on 29 job reviews

    8.1/10
    What is this?
    • People get 4 weeks notice of when they’re working

      Excellent
    • People feel treated with respect by their managers

      Excellent

    Best thing

    Good perks, great staff

    Sales advisor, August 2020

    Worst thing

    Managers obsessed with sales targets & can complete control freaks

    Engineer, August 2020

    See what 29 people said
    about jobs at Sky

  3. 3=

    EDF Energy

    Breakroom Rating based on 19 job reviews

    7.9/10
    What is this?
    • Usually. Most people get paid breaks

      Good
    • Most people recommend working with their team

      Good

    Best thing

    People I work with, pay and benefits

    Customer service advisor, August 2020

    Worst thing

    Progression is slow
    Getting work done is generally difficult/ slow

    Engineer, June 2020

    See what 19 people said
    about jobs at EDF Energy

  4. 3=

    Aviva

    Breakroom Rating based on 6 job reviews

    7.9/10
    What is this?

      Best thing

      My clients customers

      Corporate risk, June 2020

      Worst thing

      Stress and crappy office and equipment

      Claims handler, July 2020

      See what 6 people said
      about jobs at Aviva

    • 5

      BT

      Breakroom Rating based on 33 job reviews

      7.8/10
      What is this?
      • People feel treated with respect by their managers

        Excellent
      • Most people don’t feel stressed here

        Good

      Best thing

      Well paid and well supported

      Customer advisor, September 2020

      Worst thing

      Getting the job done efficiently sometimes due to challenges we have to overcome

      Compliance technician, May 2020

      See what 33 people said
      about jobs at BT

    • 6=

      Santander

      Breakroom Rating based on 17 job reviews

      7.6/10
      What is this?
      • Yes. People get proper sick pay

        Excellent
      • People feel treated with respect by their managers

        Excellent

      Best thing

      Paid sick leave
      Good structure

      Adviser, August 2020

      Worst thing

      One to ones rushing things as busy

      Cda, July 2020

      See what 17 people said
      about jobs at Santander

    • 6=

      Department for Work and Pensions

      Breakroom Rating based on 6 job reviews

      7.6/10
      What is this?
      • People get 4 weeks notice of when they’re working

        Excellent
      • People feel treated with respect by their managers

        Excellent

      Best thing

      Pension
      Flexi
      Leave

      Case manager, June 2020

      Worst thing

      The cleanliness of the building is a bit lacking

      Case Manager, March 2020

      See what 6 people said
      about jobs at Department for Work and Pensions

    • 8

      British Airways

      Breakroom Rating based on 34 job reviews

      7.3/10
      What is this?
      • No. People don’t do unpaid extra work

        Excellent
      • Usually. Most people get paid breaks

        Good

      Best thing

      Benefits and colleagues

      Global communications executive, May 2020

      Worst thing

      Management and poor equipment

      Cabin crew, August 2020

      See what 34 people said
      about jobs at British Airways

    • 9=

      Barclays

      Breakroom Rating based on 16 job reviews

      7.2/10
      What is this?
      • Most people feel treated with respect by their managers

        Good
      • People get proper breaks

        Excellent

      Best thing

      Colleagues

      Analyst, August 2020

      Worst thing

      Pressure
      Treated like children

      Customer service associate, July 2020

      See what 16 people said
      about jobs at Barclays

    • 9=

      Direct Line

      Breakroom Rating based on 13 job reviews

      7.2/10
      What is this?
      • People get 4 weeks notice of when they’re working

        Excellent
      • Most people feel treated with respect by their managers

        Good

      Best thing

      the people. The pay. The benefits

      Worst thing

      Sometimes hard to get time off. Targets

      Customer service, July 2020

      See what 13 people said
      about jobs at Direct Line

    • 9=

      Capita

      Breakroom Rating based on 29 job reviews

      7.2/10
      What is this?
      • Most people find it easy to change shifts

        Good
      • Usually. Most people get paid breaks

        Good

      Best thing

      Team members, hours I do

      Customer service advisor, September 2020

      Worst thing

      The job is boring and most of my day I’m waiting for more work

      Licence issue administrator, August 2020

      See what 29 people said
      about jobs at Capita

    • 12

      The AA

      Breakroom Rating based on 16 job reviews

      6.9/10
      What is this?
      • People don’t worry about getting enough hours

        Excellent
      • Most people don't get enough choice over which shifts they work

        Not great

      Best thing

      Making own decisions

      Patrol, July 2020

      Worst thing

      .

      Customer solutions agent, May 2020

      See what 16 people said
      about jobs at The AA

    • 13

      Esure

      Breakroom Rating based on 5 job reviews

      6.7/10
      What is this?
      • Yes. People get paid breaks

        Excellent
      • People don't get enough choice over which shifts they work

        Bad

      Best thing

      helping customers deal with stressful situations

      Worst thing

      high pressure call time targets

      Claims specialist, November 2019

      See what 5 people said
      about jobs at Esure

    • 14=

      Cadent

      Breakroom Rating based on 14 job reviews

      6.6/10
      What is this?
      • Most people get proper breaks

        Good
      • Most people don't get enough choice over which shifts they work

        Not great

      Best thing

      My colleagues

      Admin assistant, October 2019

      Worst thing

      Work 24/7 rain or shine outside

      Operative, May 2020

      See what 14 people said
      about jobs at Cadent

    • 14=

      British Gas

      Breakroom Rating based on 24 job reviews

      6.6/10
      What is this?
      • Rarely. Most people don’t do unpaid extra work

        Good
      • Only some people recommend working with their team

        Not great

      Best thing

      Depending on role - flexibility

      Performance analyst, March 2020

      Worst thing

      Having to work late If job overruns

      Smart energy expert, August 2020

      See what 24 people said
      about jobs at British Gas

    • 14=

      Saga Insurance

      Breakroom Rating based on 12 job reviews

      6.6/10
      What is this?
      • People feel treated with respect by their managers

        Excellent
      • People feel stressed here

        Bad

      Best thing

      Doing a good job and customer satisfaction

      Office Administrator, April 2020

      Worst thing

      Rely on others to do job correctly, some customers and aggressive language towards agents from unhappy customers.

      Insurance advisor, August 2020

      See what 12 people said
      about jobs at Saga Insurance

    • 17

      Teleperformance

      Breakroom Rating based on 12 job reviews

      5.2/10
      What is this?
      • Most managers don’t change people’s shifts at short notice

        Good
      • No. People don’t get paid breaks

        Bad

      Best thing

      It’s easy once you’re in the swing of it.

      Customer service agent, June 2020

      Worst thing

      Everything else management mainly no care for staff

      Call handler, July 2020

      See what 12 people said
      about jobs at Teleperformance

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