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Call centre jobs: Which are the best call centres to work at?

Are you looking for a customer service job, but want something that isn’t face-to-face? A call centre job might fit the bill.

The same can go for people who can’t be on their feet for long periods. Call centre jobs are usually done sitting down.

If you have caring responsibilities or transport difficulties, again call centre jobs might be something to consider.

One of the effects of COVID-19 is that many call centre jobs can now be done from home.

Want to find out more about call centre jobs? We’ll be going through:

To explore these, we’re looking at what real call centre workers have shared on Breakroom.

They’ve shared their call centre experiences, from pay to hours. Everything you want to know about a call centre job.

Everything we’re going to look at comes from them.

Let’s get going.

Here’s how call centre workers have rated their employers on Breakroom.

So this list is more manageable to read, we have included all companies that hire call centre workers that have 10+ reviews on Breakroom.

The best call centres to work for with 10+ Breakroom reviews

  1. 1

    Sky

    Breakroom Rating based on 30 job reviews

    8.2/10
    What is this?
    • People get 4 weeks notice of when they’re working

      Excellent
    • People feel treated with respect by their managers

      Excellent

    Best thing

    Good perks, great staff

    Sales advisor, August 2020

    Worst thing

    Managers obsessed with sales targets & can complete control freaks

    Engineer, August 2020

    See what 30 people said
    about jobs at Sky

  2. 2

    Royal Bank of Scotland

    Breakroom Rating based on 6 job reviews

    8.0/10
    What is this?

      See what 6 people said
      about jobs at Royal Bank of Scotland

    • 3

      EDF Energy

      Breakroom Rating based on 19 job reviews

      7.9/10
      What is this?
      • Usually. Most people get paid breaks

        Good
      • Most people recommend working with their team

        Good

      Best thing

      People I work with, pay and benefits

      Customer service advisor, August 2020

      Worst thing

      Progression is slow
      Getting work done is generally difficult/ slow

      Engineer, June 2020

      See what 19 people said
      about jobs at EDF Energy

    • 4

      Santander

      Breakroom Rating based on 17 job reviews

      7.6/10
      What is this?
      • Yes. People get proper sick pay

        Excellent
      • People feel treated with respect by their managers

        Excellent

      Best thing

      Paid sick leave
      Good structure

      Adviser, August 2020

      Worst thing

      One to ones rushing things as busy

      Cda, July 2020

      See what 17 people said
      about jobs at Santander

    • 5

      BT

      Breakroom Rating based on 35 job reviews

      7.4/10
      What is this?
      • People feel treated with respect by their managers

        Excellent
      • People get 4 weeks notice of when they’re working

        Excellent

      Best thing

      Well paid and well supported

      Customer advisor, September 2020

      Worst thing

      Getting the job done efficiently sometimes due to challenges we have to overcome

      Compliance technician, May 2020

      See what 35 people said
      about jobs at BT

    • 6=

      British Airways

      Breakroom Rating based on 34 job reviews

      7.3/10
      What is this?
      • No. People don’t do unpaid extra work

        Excellent
      • Usually. Most people get paid breaks

        Good

      Best thing

      Benefits and colleagues

      Global communications executive, May 2020

      Worst thing

      Management and poor equipment

      Cabin crew, August 2020

      See what 34 people said
      about jobs at British Airways

    • 6=

      DVLA

      Breakroom Rating based on 5 job reviews

      7.3/10
      What is this?

        Best thing

        Money

        Worst thing

        Long hours and micro managed

        Customer service advisor, March 2020

        See what 5 people said
        about jobs at DVLA

      • 8=

        Direct Line

        Breakroom Rating based on 13 job reviews

        7.2/10
        What is this?
        • People get 4 weeks notice of when they’re working

          Excellent
        • Most people feel treated with respect by their managers

          Good

        Best thing

        the people. The pay. The benefits

        Worst thing

        Sometimes hard to get time off. Targets

        Customer service, July 2020

        See what 13 people said
        about jobs at Direct Line

      • 8=

        Capita

        Breakroom Rating based on 29 job reviews

        7.2/10
        What is this?
        • Most people find it easy to change shifts

          Good
        • Usually. Most people get paid breaks

          Good

        Best thing

        Team members, hours I do

        Customer service advisor, September 2020

        Worst thing

        The job is boring and most of my day I’m waiting for more work

        Licence issue administrator, August 2020

        See what 29 people said
        about jobs at Capita

      • 8=

        Barclays

        Breakroom Rating based on 16 job reviews

        7.2/10
        What is this?
        • Most people feel treated with respect by their managers

          Good
        • People get proper breaks

          Excellent

        Best thing

        Colleagues

        Analyst, August 2020

        Worst thing

        Pressure
        Treated like children

        Customer service associate, July 2020

        See what 16 people said
        about jobs at Barclays

      • 11

        The AA

        Breakroom Rating based on 16 job reviews

        6.9/10
        What is this?
        • People don’t worry about getting enough hours

          Excellent
        • Most people don't get enough choice over which shifts they work

          Not great

        Best thing

        Making own decisions

        Patrol, July 2020

        Worst thing

        .

        Customer solutions agent, May 2020

        See what 16 people said
        about jobs at The AA

      • 12=

        British Gas

        Breakroom Rating based on 24 job reviews

        6.6/10
        What is this?
        • Rarely. Most people don’t do unpaid extra work

          Good
        • Only some people recommend working with their team

          Not great

        Best thing

        Depending on role - flexibility

        Performance analyst, March 2020

        Worst thing

        Having to work late If job overruns

        Smart energy expert, August 2020

        See what 24 people said
        about jobs at British Gas

      • 12=

        Cadent

        Breakroom Rating based on 14 job reviews

        6.6/10
        What is this?
        • Most people get proper breaks

          Good
        • Most people don't get enough choice over which shifts they work

          Not great

        Best thing

        My colleagues

        Admin assistant, October 2019

        Worst thing

        Work 24/7 rain or shine outside

        Operative, May 2020

        See what 14 people said
        about jobs at Cadent

      • 12=

        Saga Insurance

        Breakroom Rating based on 12 job reviews

        6.6/10
        What is this?
        • People feel treated with respect by their managers

          Excellent
        • People feel stressed here

          Bad

        Best thing

        Doing a good job and customer satisfaction

        Office Administrator, April 2020

        Worst thing

        Rely on others to do job correctly, some customers and aggressive language towards agents from unhappy customers.

        Insurance advisor, August 2020

        See what 12 people said
        about jobs at Saga Insurance

      • 15

        Teleperformance

        Breakroom Rating based on 12 job reviews

        5.2/10
        What is this?
        • Most managers don’t change people’s shifts at short notice

          Good
        • No. People don’t get paid breaks

          Bad

        Best thing

        It’s easy once you’re in the swing of it.

        Customer service agent, June 2020

        Worst thing

        Everything else management mainly no care for staff

        Call handler, July 2020

        See what 12 people said
        about jobs at Teleperformance

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