William Hill
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williamhill.comWilliam Hill job reviews
Showing 77 reviews
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Best thing
The best thing about the job is the opportunity to work in different areas and the tips
Worst thing
Almost everything
Where should I start, basically due to poor leadership workers have poor attitude
William Hill Employee, November 2023
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Best thing
Great team, enjoyable to work, good start/finish times
Worst thing
The amount of responsibility for the wage.
William Hill Employee, July 2023
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Best thing
Great people good pay and easy to do
Worst thing
Shifts can be horrible hours
William Hill Employee, June 2023
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Best thing
Some of my work colleagues
Worst thing
Things not being sorted when reported
William Hill Employee, April 2023
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Worst thing
The boredom,that you don't get paid if cashing up takes longer than 15 minutes after close
William Hill Customer experience manager, April 2023
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Best thing
The oyster travel card and the possibility of having a flexible rota
Worst thing
The Management (all upper management). All they care about are just figures and anything else that makes them look good. They don’t care about what staff have to go through and what shop staff have to deal with. They keep adding more things for the shop staff to do while other departments get to do less. Poor treatment of staff from customers on a daily basis and no work life balance. If you have a partner or a family then you won’t really be able to do much with them.
William Hill Customer experience manager, March 2023
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Best thing
Nothing
Worst thing
Higher up management don't care, get called on your days off to cover, stressful.
William Hill Customer service assistant, March 2023
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Best thing
The other members of staff
Worst thing
Managers who are so out of touch it’s unbelievable. No consideration for others working life and no balance
William Hill Customer experience manager, February 2023
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Best thing
Flexible, if working with the right team, otherwise work life balance goes down the drain.
Worst thing
Line management having no clue what it's like front facing with customers now. Constant restructures of the company, third in 6 years now. Current restructure has only been in place for 2 weeks and issues have already arisen.
William Hill Customer experience manager, February 2023
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Best thing
Payday
Worst thing
The people I work with, the kind of customers that come in, the casual approach from management about serious issues
William Hill Customer experience manager, January 2023
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Best thing
The gambling industry is relatively interesting and you get regular customers you take care of. Hours are sometimes flexible and staff team are pretty elite. Also pay doesn't age discriminate so would recommend to anyone under 25.
Worst thing
Virtually required to work weekends. Also have to work ALONE at NIGHT TIME. Get basically no benefits apart from money of glasses because working at a computer demolishes your eyesight. Breaks are unpaid and boy does that time add up. Also have to deal with less than friendly clientele sometimes
William Hill Customer service assistant, January 2023
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Best thing
some of the people i work with
Worst thing
the company
William Hill Employee, January 2023
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Best thing
It's pretty flexible and a ton of overtime is always available
Worst thing
Can get overly stressful with little relief or time for a break and is often understaffed because turn over is so high
William Hill Customer assistant, November 2022
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Best thing
Customers and tips
Worst thing
Overworked and underpaid
William Hill Shop manager, October 2022
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Best thing
Its easy
Worst thing
Having to work weekends and managers not taking social life into account with rotas
William Hill Employee, September 2022
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Best thing
You can get cheap cinema tickets
Worst thing
Pay. Shifts. You have to work every weekend and bank holiday. I was told your holidays are for weekends and bank holidays!
I was threatened by a customer and my manager said "so what are you telling me for"William Hill Employee, August 2022
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Best thing
The customers were fun to be around
Worst thing
You work on your own most of the time even tho there is thousands of pounds in the shop
William Hill Employee, August 2022
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Best thing
Pay day
Worst thing
Have to turn up at work to get paid when sick. Under paid for the work required. Higher ups don't care about staff in shop
William Hill Manager, July 2022
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Best thing
The customers
ColleaguesWorst thing
Missing breaks
Understaffed
No communication from my manager
Rude
Phone calls out of work time
Eating down the phone while asking if I can workWilliam Hill Manager, July 2022
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Best thing
Working with the public
Worst thing
Long hours and poor pay and always being asked to do more and more to cover constant staff shortage
William Hill Manager, April 2022
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Best thing
Regular customers tipping, above minimum pay wage
Worst thing
Abuse from customers, not getting support from manager
William Hill Employee, March 2022
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Best thing
A few nice customers
Worst thing
Spoken to awfully by staff and customers
Over worked
Pressured into unwanted overtime
Have to book the whole years holidays a year in advance bir they will pick your holiday days off
Staff that rob from the company will be over looked
Latenesses on a regular basis will not be seen to but if you are a good worker they will pull you in for disaplinaries
They do not care about your safety where money and theft is concerned they will only care about the money
You cannot have any kind of private meeting asbstaff and managers will discuss bthe meeting as gossipWilliam Hill Manager, March 2022
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Best thing
My Colleagues
Worst thing
Abuse from customers, too much workload around safer gambling pushed onto the lowest paid staff
William Hill Employee, February 2022
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Best thing
Leaving at the end of the night!
Worst thing
Micro management, rude customers, not enough training, spending 12 hours a day on your own with only a 1hr break, no real leadership, area managers are completely non existent
William Hill Employee, February 2022
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Best thing
Customers
Worst thing
Working evening and weekends
William Hill Customer assistant, January 2022
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Best thing
Working with shop team and some of the lovely customers
Worst thing
Long hours and a line manager who has no respect for anyone
William Hill Shop manager, December 2021
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Best thing
The people you meet, some staff some customers
Worst thing
Abuse from public, unrealistic expectation from upper management
William Hill Customer experience manager, December 2021
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Best thing
Customers
Worst thing
high expectations from higher up management who don't understand how the shops work
William Hill Customer experience manager, December 2021
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Best thing
The best thing about the job is that you can make some good friends
Worst thing
Unsociable hours. Lack of respect from customers. And people that work in head office think that we just sat around all day long but even when you do work really hard there is no thanks for it.
William Hill Manager, September 2021
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Best thing
The customers and the people I work with.
Worst thing
My manager and lack of communication
William Hill Manager, August 2021
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Best thing
Good pay for under 25s
Worst thing
Shifts are long and get changed last minute, abusive customers , bad management and seriously lacking in staff training (10 days shadowing )
William Hill Employee, July 2021
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Best thing
Staff most customers
Worst thing
Not getting support ye need at times
William Hill Customer experience manager, June 2021
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Best thing
Staff I work with
Worst thing
Have to lone work on evenings, and no work life balance.
William Hill Customer assistant, May 2021
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Best thing
Easy non physical job
Worst thing
Can be very boring
William Hill Customer experience advisor, March 2021
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Best thing
The people I work with and regular customers
Worst thing
Having to work around the staff of other shops with holidays etc
William Hill Manager, March 2021
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Best thing
My own shop team
Worst thing
Erratic hours, poor life/work balance, bad communication throughout company,
William Hill Manager, March 2021
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Best thing
Chatting with regular customers
Worst thing
Pay with respect to responsibilities
Threats of violenceWilliam Hill CEM, February 2021
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Best thing
The customers
Worst thing
The pay and t and c s
William Hill Manager, February 2021
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Best thing
Colleagues
Worst thing
Expect to much for rate of pay.
William Hill Customer service advisor, December 2020
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Best thing
The people i work with and the customers
Worst thing
Threat of violence
William Hill Customer experience manager, November 2020
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Best thing
Regular customers so you get to know them well
Worst thing
Dealing with problem gamblers
William Hill CEM, November 2020
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Best thing
Every day is different
Worst thing
shifts
William Hill Customer experience manager, October 2020
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Best thing
It's very quiet and a lot of the time i dont do anything
Worst thing
It is very quiet and a lot of the time i dont do anything
William Hill Customer experience manager, July 2020
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Best thing
Customers and the shop team
Worst thing
Long hours
William Hill Cem, April 2020
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Best thing
The staff
Worst thing
The amount of responsibility and pressure put on the staff
William Hill Customer service assistant, October 2019
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Best thing
Job itself and colleagues
Worst thing
Angry customers
William Hill Customer experience assistant, October 2019
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Best thing
It's not a difficult job
Worst thing
I feel its unsure at the moment
William Hill Customer experience manager, October 2019
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Best thing
Company is easy going
Worst thing
Pay
William Hill Customer experience manager, October 2019
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Best thing
Travel card
Worst thing
Lack of adherence to contracted hours
William Hill Customer experience assistant, October 2019
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Best thing
People i work with
Worst thing
Lone working at night
William Hill Manager, October 2019