Looking for a job?

Back to William Hill

5.5

William Hill job reviews

Showing 39 reviews from:

  • Best thing

    Colleagues

    Worst thing

    Expect to much for rate of pay.

    4.9

    Customer service advisor, December 2020

    • Β£7.82 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    The people i work with and the customers

    Worst thing

    Threat of violence

    2.2

    Customer experience manager, November 2020

    • Manages people
    • Β£10.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Regular customers so you get to know them well

    Worst thing

    Dealing with problem gamblers

    7.8

    CEM, November 2020

    • Manages people
    • Β£9.38 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Every day is different

    Worst thing

    shifts

    8.2

    Customer experience manager, October 2020

    • Manages people
    • Β£18,500 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    It's very quiet and a lot of the time i dont do anything

    Worst thing

    It is very quiet and a lot of the time i dont do anything

    3.7

    Customer experience manager, July 2020

    • Manages people
    • Β£9.21 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Customers and the shop team

    Worst thing

    Long hours

    6.8

    Cem, April 2020

    • Manages people
    • Β£9.20 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    The staff

    Worst thing

    The amount of responsibility and pressure put on the staff

    2.2

    Customer service assistant, October 2019

    • Β£8.20 per hour
    • 18–20 years old
  • Best thing

    Job itself and colleagues

    Worst thing

    Angry customers

    8.1

    Customer experience assistant, October 2019

    • Manages people
    • Β£9.02 per hour
    • 34–44 years old
  • Best thing

    It's not a difficult job

    Worst thing

    I feel its unsure at the moment

    7.2

    Customer experience manager, October 2019

    • Manages people
    • Β£18,600 per year, working a 38 hour week
    • 25–34 years old
  • Best thing

    Company is easy going

    Worst thing

    Pay

    7.8

    Customer experience manager, October 2019

    • Manages people
    • Β£10.50 per hour
    • 25–34 years old
  • Best thing

    Travel card

    Worst thing

    Lack of adherence to contracted hours

    3.4

    Customer experience assistant, October 2019

    • Β£10.50 per hour
    • 21–24 years old
  • Best thing

    People i work with

    Worst thing

    Lone working at night

    7.2

    Manager, October 2019

    • Manages people
    • Β£17,500 per year, working a 38 hour week
    • 45–54 years old
  • Best thing

    Easy shifts

    Worst thing

    Occasional abuse off customers

    8.1

    Customer experience advisor, October 2019

    • Β£8.21 per hour
    • 18–20 years old
  • Best thing

    I work in a busy town shop however I always make time for every customer- remember names etc.. & they always come back even though there’s another WH shop at the other end of town. I ask have the best team & manager going.

    Worst thing

    Nothing.

    8.7

    Customer experience manager, October 2019

    • Manages people
    • Β£21,600 per year, working a 38 hour week
    • 21–24 years old
  • Best thing

    Customers and the people I work with

    Worst thing

    The company doesnt respect your view or what you have to say about the company.

    4.9

    Customer experience manager, October 2019

    • Manages people
    • Β£20,100 per year, working a 40 hour week
    • 34–44 years old
  • Best thing

    Relaxed downtime when there are no customers

    Worst thing

    Closing the shop and then walking home alone at 10pm, also working weekends

    3.1

    Customer service advisor, October 2019

    • Β£7.83 per hour
    • 21–24 years old
  • Best thing

    Money is alright

    Worst thing

    No social life

    4.5

    Customer experience manager, October 2019

    • Manages people
    • Β£9.20 per hour
    • 21–24 years old
  • Best thing

    Customers

    Worst thing

    Pushing sales people do not want

    6.4

    Customer experience manager, October 2019

    • Manages people
    • Β£9.02 per hour
    • 25–34 years old
  • Best thing

    Flexible hours

    Worst thing

    Rate of pay

    6.3

    Customer experience manager, October 2019

    • Manages people
    • Β£9.08 per hour
    • 21–24 years old
  • Best thing

    The shop team I work with

    Worst thing

    The hierarchy

    4.5

    Customer service assistant, October 2019

    • Β£8.21 per hour
    • 21–24 years old
  • Worst thing

    The abuse from customers and lack of respect from upper management

    2.7

    Customer experience manager, October 2019

    • Manages people
    • Β£9.02 per hour
    • 18–20 years old
  • Best thing

    My shop team

    Worst thing

    The boredom they do very little to encourage talent and to go on to become a better employee and also the company has never done anything to address the large turnover of staff

    4.6

    Customer experience manager, October 2019

    • Manages people
    • Β£21,600 per year, working a 38 hour week
    • 34–44 years old
  • Best thing

    Flexible hours

    Worst thing

    Late nights and weekend working

    7.9

    Customer experience manager, October 2019

    • Β£9.30 per hour
    • 45–54 years old
  • Best thing

    The staff and the customers

    Worst thing

    I'm going to be honest, I dont think the box will fit it all

    7.4

    Customer experience manager, October 2019

    • Manages people
    • Β£8.61 per hour
    • 21–24 years old
  • Best thing

    Shift patterns suit my lifestyle

    Worst thing

    Dealing with problem gamblers

    5.5

    Shop manager, October 2019

    • Manages people
    • Β£9.72 per hour
    • 45–54 years old
  • Best thing

    Hours

    Worst thing

    Customers and head management

    5.9

    Customer experience manager, October 2019

    • Manages people
    • Β£10.00 per hour
    • 21–24 years old
  • Best thing

    The people I worked with

    Worst thing

    The company

    2.5

    Customer experience manager, October 2019

    • Manages people
    • Β£19,000 per year, working a 37 hour week
    • 34–44 years old
  • Best thing

    Customers

    Worst thing

    Late nights are boring

    7.6

    Manager, October 2019

    • Manages people
    • Β£17,600 per year, working a 38 hour week
    • 25–34 years old
  • Best thing

    My customers

    Worst thing

    The people I work with

    2.8

    Customer experience assistant, October 2019

    • Β£8.21 per hour
    • 25–34 years old
  • Best thing

    Customer interaction

    Worst thing

    Bullying in the job

    5.5

    Customer experience manager, October 2019

    • Β£18,000 per year, working a 38 hour week
    • 25–34 years old
  • Best thing

    The ease of the job

    Worst thing

    The late closing hours

    4.5

    Customer experience manager, October 2019

    • Manages people
    • Β£18,000 per year, working a 38 hour week
    • 25–34 years old
  • Best thing

    A solo working environment

    Worst thing

    High stress job when busy

    3.6

    Shop manager, October 2019

    • Manages people
    • Β£9.02 per hour
    • 18–20 years old
  • Best thing

    Finishing a shift. Nice customers. Clean shops if you get them.

    Worst thing

    Kept on relief forced to travel and pick up keys for shops. Arrogant line managers. Difficult staff. Poor salary. Poor bonus scheme. Poor recruitment. Bad trading hours. Too target driven.

    2.4

    Customer experience manager, October 2019

    • Manages people
    • Β£17,300 per year, working a 38 hour week
    • 21–24 years old
  • Best thing

    The people I work with

    Worst thing

    Unsocial hours

    8.1

    Customer experience assistant, October 2019

    • Β£8.21 per hour
    • 55–64 years old
  • Best thing

    Home time

    Worst thing

    Going into work

    3.5

    Customer experience manager, October 2019

    • Β£17,600 per year, working a 38 hour week
    • 34–44 years old
  • Best thing

    Fairly easy when trained properly

    Worst thing

    Unstable managing structure. No help from senior staff

    5.5

    Customer experience manager, October 2019

    • Manages people
    • Β£19,500 per year, working a 38 hour week
    • 25–34 years old
  • Best thing

    Customers and staff

    Worst thing

    Distribution of workload

    8.9

    Customer experience assistant, October 2019

    • Β£8.21 per hour
    • 21–24 years old
  • Best thing

    Working with customers and creating a healthy relationship with them

    Worst thing

    Seeing the impact of gambling first hand

    8.9

    Customer experience assistant, October 2019

    • Β£8.21 per hour
    • 18–20 years old
  • Best thing

    Can generally get the days off I want

    Worst thing

    Stress, anxiety, no support in being treated badly by customers, lone working

    3.6

    Customer experience manager, October 2019

    • Β£17,700 per year, working a 38 hour week
    • 25–34 years old