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William Hill

williamhill.com

Breakroom Rating based on 96 job reviews

5.4/10
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William Hill job reviews

Find out what William Hill jobs are really like…

96 William Hill employees have compared their jobs on Breakroom. Find out what they say about pay, hours, shifts and more.

  • 3.8/10

    Customer experience manager

    • Manages people
    • £9.21 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Get proper breaks
    2. No paid breaks
    3. Haven’t had any opportunities to progress

    Best thing

    It's very quiet and a lot of the time i dont do anything

    Worst thing

    It is very quiet and a lot of the time i dont do anything

    Find out more
    July 2020
  • 2.4/10

    Customer service manager

    • Manages people
    • £19,000 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Haven’t had any opportunities to progress
    2. Employer doesn’t understand what’s happening on the ground
    3. Doing unpaid extra work

    Best thing

    Meeting new people

    Worst thing

    Hours

    Find out more
    July 2020
  • 5.8/10

    Customer experience assistant

    • £8.81 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. No paid breaks
    3. Not treated with respect
    Find out more
    July 2020
  • 7.2/10

    Manager

    • Manages people
    • £18,000 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Have had opportunities to progress
    3. Two weeks notice of their shifts
    Find out more
    July 2020
  • 6.6/10

    Cem

    • Manages people
    • £9.20 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. Treated with respect
    3. Hard to change shifts

    Best thing

    Customers and the shop team

    Worst thing

    Long hours

    Find out more
    April 2020
  • 7.2/10

    Manager

    • Manages people
    • £9.08 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. Easy to change shifts
    3. Managers change their shifts at short notice
    Find out more
    March 2020
  • 8.0/10

    Cleaner

    • £8.21 per hour
    • 34–44 years old
    • More than 3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. Recommends their team
    3. Minimum sick pay

    Best thing

    Work on own

    Find out more
    February 2020
  • 2.9/10

    Customer service assistant

    • £8.20 per hour
    • 55–64 years old
    • More than 3 years experience

    What they say about their job

    1. Not paid accurately
    2. Less than a week’s notice of their shifts
    3. Hard to take holidays

    Best thing

    Meeting peoole

    Find out more
    February 2020
  • 5.5/10

    Customer experience manager

    • Manages people
    • £9.14 per hour
    • 55–64 years old
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Doesn’t recommend their team
    3. Three weeks notice of their shifts

    Best thing

    Staff

    Worst thing

    Area

    Find out more
    February 2020
  • 7.4/10

    Broadcast editor

    • £17,500 per year, working a 38 hour week
    • 34–44 years old
    • 1–3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Treated with respect
    3. Two weeks notice of their shifts
    Find out more
    November 2019
  • 2.2/10

    Customer service assistant

    • £8.20 per hour
    • 18–20 years old

    What they say about their job

    1. Not enough training
    2. No paid breaks
    3. Bad for students

    Best thing

    The staff

    Worst thing

    The amount of responsibility and pressure put on the staff

    Find out more
    October 2019
  • 7.9/10

    Customer experience manager

    • Manages people
    • £11,100 per year, working a 23 hour week
    • 34–44 years old

    What they say about their job

    1. Enough training
    2. Four weeks notice of their shifts
    3. No paid breaks

    Best thing

    Dealing with customers

    Worst thing

    Management

    Find out more
    October 2019
  • 4.2/10

    Manager

    • Manages people
    • £18,700 per year, working a 40 hour week
    • 34–44 years old

    What they say about their job

    1. Have had opportunities to progress
    2. Not treated with respect
    3. Bad for people with caring responsibilities

    Best thing

    Customers

    Worst thing

    Manager

    Find out more
    October 2019
  • 5.2/10

    Cashier

    • £8.21 per hour
    • 45–54 years old

    What they say about their job

    1. Good for people with caring responsiblities
    2. No paid breaks
    3. Haven’t had any opportunities to progress

    Worst thing

    Late nights

    Find out more
    October 2019
  • 8.1/10

    Customer experience assistant

    • Manages people
    • £9.02 per hour
    • 34–44 years old

    What they say about their job

    1. Have had opportunities to progress
    2. Paid accurately
    3. Working lots of extra hours

    Best thing

    Job itself and colleagues

    Worst thing

    Angry customers

    Find out more
    October 2019
  • 7.2/10

    Customer experience manager

    • Manages people
    • £18,600 per year, working a 38 hour week
    • 25–34 years old

    What they say about their job

    1. Easy to take holidays
    2. Managers don’t change their shifts at short notice
    3. No paid breaks

    Best thing

    It's not a difficult job

    Worst thing

    I feel its unsure at the moment

    Find out more
    October 2019
  • 4.3/10

    Customer experience manager

    • Manages people
    • £20,500 per year, working a 38 hour week
    • 55–64 years old

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Stressed
    3. No paid breaks

    Best thing

    Varied days off

    Worst thing

    Unsocial

    Find out more
    October 2019
  • 6.8/10

    Customer experience manager

    • Manages people
    • £9.00 per hour
    • 21–24 years old

    What they say about their job

    1. Not working lots of extra hours
    2. Managers don’t change their shifts at short notice
    3. No paid breaks
    Find out more
    October 2019
  • 3.4/10

    Customer assistant

    • £8.38 per hour
    • 18–20 years old

    What they say about their job

    1. Paid accurately
    2. No paid breaks
    3. Hard to change shifts

    Best thing

    Tips

    Worst thing

    Employees

    Find out more
    October 2019
  • 7.6/10

    Customer experience manager

    • Manages people
    • £10.50 per hour
    • 25–34 years old

    What they say about their job

    1. Tips are shared fairly
    2. Enough training
    3. No paid breaks

    Best thing

    Company is easy going

    Worst thing

    Pay

    Find out more
    October 2019
  • 2.9/10

    Manager

    • Manages people
    • £18,500 per year, working a 38 hour week
    • 34–44 years old

    What they say about their job

    1. Not paid accurately
    2. Stressed
    3. Not treated with respect

    Best thing

    Customers

    Worst thing

    The bosses

    Find out more
    October 2019
  • 2.9/10

    Customer experience assistant

    • £10.50 per hour
    • 21–24 years old

    What they say about their job

    1. Two weeks notice of their shifts
    2. Hard to change shifts
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Travel card

    Worst thing

    Lack of adherence to contracted hours

    Find out more
    October 2019
  • 6.5/10

    Customer experience assistant

    • £8.32 per hour
    • 25–34 years old

    What they say about their job

    1. Not stressed
    2. Easy to change shifts
    3. No paid breaks

    Best thing

    Customers

    Worst thing

    Late close

    Find out more
    October 2019
  • 6.8/10

    Customer experience assistant

    • £8.90 per hour
    • 55–64 years old

    What they say about their job

    1. Enough training
    2. Paid accurately
    3. Three weeks notice of their shifts

    Best thing

    The staff

    Worst thing

    Hours

    Find out more
    October 2019
  • 7.2/10

    Manager

    • Manages people
    • £17,500 per year, working a 38 hour week
    • 45–54 years old

    What they say about their job

    1. Recommends their team
    2. Managers don’t change their shifts at short notice
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    People i work with

    Worst thing

    Lone working at night

    Find out more
    October 2019
  • 4.8/10

    Manager

    • Manages people
    • £17,700 per year, working a 38 hour week
    • 45–54 years old

    What they say about their job

    1. Paid accurately
    2. Employer doesn’t understand what’s happening on the ground
    3. Not treated with respect

    Worst thing

    Communication is lacking

    Find out more
    October 2019
  • 7.4/10

    Customer experience manager

    • Manages people
    • £9.05 per hour
    • 45–54 years old

    What they say about their job

    1. Easy to take holidays
    2. Have had opportunities to progress
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Customers

    Find out more
    October 2019
  • 5.0/10

    Customer experience manager

    • Manages people
    • £17,600 per year, working a 38 hour week
    • 21–24 years old

    What they say about their job

    1. Tips are shared fairly
    2. Stressed
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Customers

    Worst thing

    Conditions and pay

    Find out more
    October 2019
  • 7.9/10

    Customer experience advisor

    • £8.21 per hour
    • 18–20 years old

    What they say about their job

    1. Recommends their team
    2. Paid accurately
    3. Not enough training

    Best thing

    Easy shifts

    Worst thing

    Occasional abuse off customers

    Find out more
    October 2019
  • 8.7/10

    Customer experience manager

    • Manages people
    • £21,600 per year, working a 38 hour week
    • 21–24 years old

    What they say about their job

    1. Not stressed
    2. Proper sick pay
    3. No paid breaks

    Best thing

    I work in a busy town shop however I always make time for every customer- remember names etc.. & they always come back even though there’s another WH shop at the other end of town. I ask have the best team & manager going.

    Worst thing

    Nothing.

    Find out more
    October 2019
  • 1.7/10

    Cashier

    • £8.34 per hour
    • 25–34 years old

    What they say about their job

    1. Working lots of extra hours
    2. Employer doesn’t understand what’s happening on the ground
    3. Doesn’t recommend their team
    Find out more
    October 2019
  • 4.5/10

    Customer experience manager

    • Manages people
    • £20,100 per year, working a 40 hour week
    • 34–44 years old

    What they say about their job

    1. Tips are shared fairly
    2. Bad for people with caring responsibilities
    3. Not enough training

    Best thing

    Customers and the people I work with

    Worst thing

    The company doesnt respect your view or what you have to say about the company.

    Find out more
    October 2019
  • 4.3/10

    Customer experience manager

    • Manages people
    • £17,700 per year, working a 38 hour week
    • 25–34 years old

    What they say about their job

    1. Treated with respect
    2. No paid breaks
    3. Hard to take holidays

    Best thing

    The money

    Worst thing

    The customers

    Find out more
    October 2019
  • 5.5/10

    Customer experience manager

    • Manages people
    • £9.20 per hour
    • 21–24 years old

    What they say about their job

    1. Proper sick pay
    2. Two weeks notice of their shifts
    3. Haven’t had any opportunities to progress

    Best thing

    Customera

    Worst thing

    Work life balance

    Find out more
    October 2019
  • 3.1/10

    Customer service advisor

    • £7.83 per hour
    • 21–24 years old

    What they say about their job

    1. Have had opportunities to progress
    2. Stressed
    3. No paid breaks

    Best thing

    Relaxed downtime when there are no customers

    Worst thing

    Closing the shop and then walking home alone at 10pm, also working weekends

    Find out more
    October 2019
  • 7.9/10

    Customer service manager

    • Manages people
    • £17,000 per year, working a 38 hour week
    • 25–34 years old

    What they say about their job

    1. Easy to take holidays
    2. Enough training
    3. Minimum sick pay

    Best thing

    Customers

    Worst thing

    Hours

    Find out more
    October 2019
  • 7.2/10

    Customer experience manager

    • Manages people
    • £18,500 per year, working a 38 hour week
    • 34–44 years old

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Easy to change shifts
    3. Two weeks notice of their shifts

    Best thing

    Banter with customers

    Worst thing

    Targets

    Find out more
    October 2019
  • 4.2/10

    Shop manager

    • Manages people
    • £19,000 per year, working a 38 hour week
    • 45–54 years old

    What they say about their job

    1. Enough training
    2. Haven’t had any opportunities to progress
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Collegues

    Worst thing

    Hours

    Find out more
    October 2019
  • 4.0/10

    Manager

    • Manages people
    • £9.02 per hour
    • 34–44 years old

    What they say about their job

    1. Proper sick pay
    2. Stressed
    3. No paid breaks

    Worst thing

    Long hours lone manning

    Find out more
    October 2019
  • 8.1/10

    Manager

    • Manages people
    • £12.75 per hour
    • 45–54 years old

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Easy to change shifts
    3. Minimum sick pay

    Best thing

    Tv

    Worst thing

    Late hours

    Find out more
    October 2019
  • 4.5/10

    Customer experience manager

    • Manages people
    • £9.20 per hour
    • 21–24 years old

    What they say about their job

    1. Not working lots of extra hours
    2. Stressed
    3. Minimum sick pay

    Best thing

    Money is alright

    Worst thing

    No social life

    Find out more
    October 2019
  • 4.8/10

    Customer service manager

    • Manages people
    • £9.02 per hour
    • 18–20 years old

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Employer doesn’t understand what’s happening on the ground
    3. Working lots of extra hours
    Find out more
    October 2019
  • 5.2/10

    Customer experience assistant

    • £8.21 per hour
    • 25–34 years old

    What they say about their job

    1. Tips are shared fairly
    2. Doesn’t recommend their team
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Sport environment

    Worst thing

    Customers

    Find out more
    October 2019
  • 6.3/10

    Business performance manager

    • Manages people
    • £25,500 per year, working a 38 hour week
    • 34–44 years old

    What they say about their job

    1. Easy to take holidays
    2. Four weeks notice of their shifts
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    leading my team

    Worst thing

    stress

    Find out more
    October 2019
  • 3.8/10

    Customer experience manager

    • Manages people
    • £9.30 per hour
    • 34–44 years old

    What they say about their job

    1. Easy to change shifts
    2. Not treated with respect
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Shop team

    Worst thing

    Higher management

    Find out more
    October 2019
  • 3.8/10

    Deputy manager

    • Manages people
    • £21,500 per year, working a 40 hour week
    • 25–34 years old

    What they say about their job

    1. Enough training
    2. Managers change their shifts at short notice
    3. One week notice of their shifts

    Best thing

    Tips

    Worst thing

    Angry customers

    Find out more
    October 2019
  • 5.5/10

    Customer experience manager

    • Manages people
    • £18,900 per year, working a 38 hour week
    • 45–54 years old

    What they say about their job

    1. Treated with respect
    2. Bad for people with caring responsibilities
    3. Employer doesn’t understand what’s happening on the ground
    Find out more
    October 2019
  • 6.1/10

    Customer experience manager

    • Manages people
    • £9.02 per hour
    • 25–34 years old

    What they say about their job

    1. Treated with respect
    2. Paid accurately
    3. Stressed

    Best thing

    Customers

    Worst thing

    Pushing sales people do not want

    Find out more
    October 2019
  • 7.4/10

    Customer experience assistant

    • £8.21 per hour
    • 25–34 years old

    What they say about their job

    1. Recommends their team
    2. Paid breaks
    3. Minimum sick pay

    Best thing

    Staff

    Worst thing

    Long hours

    Find out more
    October 2019
  • 6.3/10

    Customer experience manager

    • Manages people
    • £9.08 per hour
    • 21–24 years old

    What they say about their job

    1. Easy to change shifts
    2. Four weeks notice of their shifts
    3. Stressed

    Best thing

    Flexible hours

    Worst thing

    Rate of pay

    Find out more
    October 2019