Wilko
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DismissWilko is a retailer. They sell food, pet supplies, stationery, homeware and household products.
wilko.comWilko job reviews
Showing 154 reviews
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Best thing
Getting paid.
Worst thing
Everything but getting paid
Wilko Warehouse operative, June 2023
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Best thing
The team I work with, the regular customers you build up relationships with, the staff discount and the bargains we are able to get when things go into the sale.
Worst thing
No security support, constant shoplifters and some violent abusive ones. We get moaned at about stockloss but the company does nothing to help us with thieves. Never enough staff and no recruitment done to cover when staff leave (which is very frequently) yet head office want more and more tasks done. Some policies are only applied to certain staff members and others get away with allsorts. We are measured on sales but constantly left without stock of many items so shelves look empty, customers complain and staff feel useless.
Wilko Employee, May 2023
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Best thing
Discount and people I work with
Worst thing
People which do nothing yet get most praise and more hours
Wilko Customer assistant, January 2023
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Best thing
The people I work with are the best, the manager is lovely and understands we all have families outside of work and commitments etc, upmost respect for her. The job TBf is quite easy, and if I ever need help all I have to do is ask
Worst thing
Could do with more pay, more availability of more hours
Wilko Customer service assistant, December 2022
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Best thing
20% staff discount
Work with lots of friendly colleaguesWorst thing
Management are corrupt
Never able to take a proper break
Even on days off expected to answer calls etc
Too much expected with not enough pay to represent the job roleWilko Supervisor, December 2022
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Best thing
Meeting people
Worst thing
Being on my feet working late at time
Wilko Customer assistant, November 2022
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Best thing
Being able to help customers
Worst thing
Having to clean the bathroom
Wilko CSA, November 2022
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Best thing
other team members
Worst thing
team supervisors bully you and talk down to you, make you feel very small
manager changes shifts all the time, sometimes just a few days notice so you can never actually plan anything
expected to do way too much in one dayWilko Customer service assistant, November 2022
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Best thing
The team
Worst thing
The pay could be better
Wilko Customer service assistant, September 2022
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Best thing
Some friendly people
DiscountWorst thing
People bullying other people
As. Managers not doing their job.Wilko Cashier, August 2022
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Best thing
Staff
The actual job
Discount
Most customersWorst thing
Some customers
It’s the same thing it’s boring
Can be stressfulWilko Customer assistant, August 2022
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Best thing
Money
Worst thing
No breaks, the endless amount of cleaning up
Wilko Customer service, August 2022
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Best thing
• staff discount
• Easy work
• Good HoursWorst thing
• Lack of respect from staff
Wilko Team member, August 2022
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Best thing
Working with a good team.
Banter is goodWorst thing
Shift patterns
Weekend work
Keeping busy
Pay
Supervisor/managementWilko Team leader, August 2022
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Best thing
It’s chill and keeps me busy
Worst thing
It can get boring if it’s quiet
Wilko Customer assistant, August 2022
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Best thing
Helping customers with their every need and putting a smile on their facing if they’re feeling down or lonely.
Worst thing
Long shifts, no appreciation. Expects you to do every hour under the sun. Terrible management they only care about themselves just a very toxic work place.
Wilko Customer assistant, August 2022
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Best thing
The friendlyness there
Worst thing
I have to work 30 min exstra for a brake
Wilko Sales assistant, August 2022
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Best thing
The job is easy enough, work stock or work the tills, only hard part is the customers and making sure the staff work together properly
Worst thing
Members of management can seem condescending at times, customers are often rude and won’t listen to you. Some members of staff don’t work as hard as they could
Wilko Customer assistant, August 2022
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Best thing
The staff are honestly really nice
Worst thing
Abuse from coustmers no security and threats that aren't helped either you feel very unsafe
Wilko Customer assistant, August 2022
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Best thing
Team discount
Bargains
Team as a wholeWorst thing
Non-worrthwile shifts
Unrealistic at head officeWilko Customer assistant, July 2022
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Best thing
Easy to change shifts which fits around my schedule
Worst thing
Less hours
Wilko Customer assistant, July 2022
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Best thing
Good pay
Worst thing
Manager, changing rota without informing
Wilko Customer assistant, July 2022
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Best thing
My friends
Worst thing
The management and unorganisation
Wilko Retail assistant, July 2022
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Best thing
Everyday is diffrent
Worst thing
My team not doing there task
Wilko Supervisor, July 2022
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Best thing
Some staff members
Worst thing
It’s so boring
Wilko Sales assistant, May 2022
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Best thing
Discount
holidays
team membersWorst thing
Rota
Self ScanWilko Customer service assistant, April 2022
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Best thing
Serving customers, having friendly chat with them,informing them about where they can find discounted stock, help them to find what they come for.
Worst thing
Less staff,self checkouts, lots of procedures,trainings and 3 hours every day, on one day 4 hours...mostly afternoon.
Wilko CSA, March 2022
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Best thing
People I work with
Worst thing
Working every weekend, and loads of sundays, not working many mornings
Wilko CSA, March 2022
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Best thing
Friendly place to work.
Decent place to work on a part time basis.Worst thing
Variable shifts with start times all over the place.
Level of shop lifting makes it threatening at times, as no real security.Wilko Employee, March 2022
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Best thing
The people
Worst thing
Wilko have just done a pay deal. I am a new employee we have been told we are not entitles to a break even on a 8 hour shift. All the other employees are even on a 4 hour shift. If we wanted a break we have to come in early to make up the time for example on a 8 hour shift they will not pay 7.5 hours so we have to come in half hour early
Wilko Customer team member, March 2022
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Best thing
Engaging with my customers.
Short 3 hour shifts
RoutineWorst thing
Temperature of the shop
Wilko CSA, March 2022
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Best thing
The other team members ( excluding managers and sups)
Worst thing
Everything else,angers are bullies they have no human empathy its money money and them looking good even though they don't contribute to the going ons on shops floor...I will not let my worst enemy work there
Wilko Customer assistant, February 2022
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Best thing
The team
Worst thing
Changes at the last min, no delivery on Mon and Fri, flex layouts
Wilko CSA, February 2022
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Best thing
20% off
Worst thing
customers too rude. management getting too much
Wilko Employee, February 2022
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Best thing
Working from home the support from management and the pay
Worst thing
The targets are high but it’s not that much of an issue you get faster with practice it can be daunting when your new to the job
Wilko Employee, February 2022
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Best thing
The friendly customers & some team members.
Worst thing
Many difficult customers, the lack of variety, set roles, demarcation lines & feeling stressed, not enough staff, staff leaving & not being replaced, always running around like headless chickens!.
Wilko Customer service assistant, February 2022
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Best thing
People
Worst thing
Out of Date Picking
Wilko Warehouse operative, January 2022
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Best thing
Staff Discount
Great Team
Easy ShiftsWorst thing
Understaffed Tills
Wilko Customer service assistant, December 2021
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Best thing
Team
Discount
Genuinely quite easy workWorst thing
Don’t listen to staff
Understaffed
Hire too many students / part timers and expect them to work Full time hoursWilko Sales assistant, December 2021
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Best thing
Relationship with other team members
Worst thing
Being put on self scan every shift you do
Wilko Retail assistant, December 2021
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Best thing
It pays the bills
Worst thing
They expect to much from you as a merchandise r
Wilko Employee, December 2021
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Best thing
Getting paid wery
Worst thing
No help poor management
Wilko Cleaner, December 2021
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Worst thing
Having to work I. The cold because heater is broken every winter ,things that are supposed to be put In place never are
Wilko Retail assistant, December 2021
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Best thing
Co-workers are lovely.
Worst thing
They will treat you like dirt. Got a absence sanction because I was off taking a covid test that a medical professional had asked me to. Was also threatened to be let go if I was off again, even if it is due to covid.
Wilko Customer service assistant, December 2021
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Best thing
Colleagues
Worst thing
Hours, rota, work/life balance poor quality employer, lack of pay
Wilko Warehouse operative, October 2021
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Best thing
Colleagues, discount and working with stock
Worst thing
Customers and management. Not being able to plan anything because my hours constantly change. Constant stress because we don't have enough people to work in the shop
Wilko Sales assistant, September 2021
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Best thing
Great management, and great team
Worst thing
We do get alot of difficult customers but the team, helps get to still give them the best service they can or more.
Wilko Store assistant, September 2021
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Best thing
Near home
Worst thing
Not enough staff
Wilko CSA, August 2021
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Best thing
People I work with
Worst thing
No communication
Wilko Customer assistant, July 2021
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Best thing
Love my job great staff to work with also always different every day
Worst thing
The abuse we get of customer s
Wilko CSA, July 2021