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WHSmith

20 job reviews

4.9/10
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We’re different from other job review sites.

Breakroom Ratings are a fair and objective measure of how good an employer is.

Instead of giving us a personal opinion of their workplace, everyone on Breakroom answers the same set of questions about their job.

This means we can measure what jobs are really like at an employer, and you can trust the Breakroom Rating to find out where’s best to work.

WHSmith job reviews

20 WHSmith employees have had their jobs rated on Breakroom.

See what they say about pay, hours, shifts and more.

  • 4.4/10

    Supervisor

    • Manages people
    • £18,500 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Managers change their shifts at short notice
    3. Employer doesn’t understand what’s happening on the ground
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    September 2020
  • 2.8/10

    Sales assistant

    • £8.71 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Unsafe workplace
    2. Stressed
    3. Minimum sick pay

    Best thing

    The staff

    Worst thing

    Management
    Low hours

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    September 2020
  • 7.4/10

    Sales assistant

    • £9.16 per hour
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Recommends their team
    2. Enough training
    3. Minimum sick pay
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    August 2020
  • 5.2/10

    Store assistant

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Recommends their team
    2. Hard to take sick leave
    3. Unsafe workplace
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    August 2020
  • 2.1/10

    Team leader

    • Manages people
    • £19,300 per year, working a 39 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer doesn’t understand what’s happening on the ground
    2. Managers change their shifts at short notice
    3. Doesn’t recommend their team

    Best thing

    The staff I work with

    Worst thing

    The pay

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    August 2020
  • 6.8/10

    Sales assistant

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Recommends their team
    2. Easy to change shifts
    3. No paid breaks

    Best thing

    Colleagues and manager are good, variety of work tasks.

    Worst thing

    Some head office priorities seem unreasonable or illogical from a store worker perspective.

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    July 2020
  • 4.6/10

    Team leader

    • Manages people
    • £18,400 per year, working a 39 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Employer doesn’t understand what’s happening on the ground
    3. Three weeks notice of their shifts

    Best thing

    Good colleagues

    Worst thing

    Bad manager

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    July 2020
  • 4.2/10

    Sales assistant

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. Stressed
    3. No paid breaks

    Best thing

    I get some weekends off

    Worst thing

    Head office changing things every five minutes

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    July 2020
  • 6.8/10

    Csa

    • £8.58 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. No unpaid extra work
    2. Treated with respect
    3. Two weeks notice of their shifts
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    March 2020
  • 6.4/10

    Sales

    • £8.21 per hour
    • 45–54 years old
    • Less than a year experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Have had opportunities to progress
    3. Hard to change shifts
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    February 2020
  • 4.9/10

    Sales assistant

    • £8.62 per hour
    • 45–54 years old
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Not enough training
    3. Hard to change shifts
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    February 2020
  • 6.5/10

    Goods in expert

    • £9.90 per hour
    • 34–44 years old
    • More than 3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. Treated with respect
    3. Hard to take holidays
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    February 2020
  • 3.8/10

    Sales assistant

    • £8.25 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Enough training
    2. Haven’t had any opportunities to progress
    3. Working lots of extra hours
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    January 2020
  • 4.6/10

    Sales assistant/ Post Office counter clark

    • £8.21 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. No paid breaks
    3. One week notice of their shifts

    Best thing

    Discounts and friendly staff

    Worst thing

    Short staffed and feeling guilty if you go on the sick

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    December 2019
  • 3.8/10

    Sales assistant

    • £8.21 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Enough training
    2. Haven’t had any opportunities to progress
    3. Minimum sick pay

    Best thing

    The people

    Worst thing

    Head office, no staff, stressful

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    December 2019
  • 4.3/10

    Customer assistant

    • £6.16 per hour
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Easy to take holidays
    2. Employer doesn’t understand what’s happening on the ground
    3. Doesn’t recommend their team

    Best thing

    Most of the workers

    Worst thing

    Management

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    November 2019
  • 6.8/10

    Supervisor

    • Manages people
    • £18,500 per year, working a 44 hour week
    • 34–44 years old
    • More than 3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. Proper sick pay
    3. Stressed

    Best thing

    Staff i work with

    Worst thing

    Too much pressure from headoffice and staff cut

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    October 2019