Whitbread

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Whitbread is a restaurant and hotel operator. They run Premier Inn, Beefeater and Brewers Fayre.

whitbread.co.uk

Whitbread job reviews

Showing 88 reviews

  • Best thing

    Most of the team
    Repeat guests
    The set rota for myself
    The experience

    Worst thing

    The deputy hotel Manager
    Lack of communication
    Slow or very late hiring
    Late rotas
    No extra staff on busy nights
    No real training for new staff

    2.1

    Whitbread Duty manager, February 2024

  • Worst thing

    Overworked doing a 3 people jobs

    3.0

    Whitbread Employee, December 2023

  • Best thing

    Interacting with nice and polite people
    Meeting new people

    Worst thing

    Verbal abuse from irate customers

    6.8

    Whitbread Team leader, December 2023

  • Best thing

    The people i work with

    Worst thing

    The disregard for the job we do. I feel that whitbread are not concerned enough for the caliber of service we claim to offer

    4.1

    Whitbread Grill chef, September 2023

  • Best thing

    flexible hours and social aspects

    Worst thing

    manager changes shift whenever he likes, many higher ups don’t care about the team only managers, treated like a number and not a human

    2.5

    Whitbread Team member, September 2023

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  • Best thing

    Lovely guests that make my day

    Worst thing

    Management

    3.2

    Whitbread Server, August 2023

  • Best thing

    Discounted food, discount premier inn rooms, Rotas in advance

    Worst thing

    Lack of staff, over worke, expcted to do a lot more than I should be doing

    3.0

    Whitbread Head chef, August 2023

  • Best thing

    My fellow nights team members and the benefits to an extent

    Worst thing

    Management have no respect and are very discriminatory. They have no regard for Working Time Regulations until it impacts them for example - they delegate a lot of jobs from housekeeping especially to nights

    4.6

    Whitbread Employee, August 2023

  • Best thing

    Flexibility

    Worst thing

    40 hours of unpaid training.

    4.9

    Whitbread Waitress, July 2023

  • Best thing

    Colleagues

    Worst thing

    Late nights after busy shifts
    Not getting breaks as scheduled

    1.8

    Whitbread Chef, July 2023

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  • Best thing

    others housekeepers i work with

    Worst thing

    Manager and mental health support

    2.3

    Whitbread Housekeeper, June 2023

  • Best thing

    Mostly calm nature due to working nights

    Worst thing

    Staff not understanding the tasking nature of working night shifts, most tasks left for nights

    2.3

    Whitbread Receptionist, June 2023

  • Best thing

    The people

    Worst thing

    Can be busy but that’s okay if we’re having fun

    8.2

    Whitbread Restaurant manager, June 2023

  • Best thing

    Social aspect

    Worst thing

    Stress, customer rudeness, staff moral, being left on your own

    4.7

    Whitbread Bartender, June 2023

  • Best thing

    Everybody gets on with eachother

    Worst thing

    Toxic management, toxic atmosphere, attracts rude people

    2.0

    Whitbread Front of house staff, May 2023

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  • Best thing

    The people you work with

    Worst thing

    During summer it’s really busy and sometimes we are understaffed

    7.8

    Whitbread FOH team member, May 2023

  • Best thing

    the environment even though is stressful is a very supportive place

    Worst thing

    some people are sometimes not the most respectful

    6.6

    Whitbread Employee, May 2023

  • Best thing

    Employee Discount,

    Worst thing

    Stressfull , staff not turning on shifts , made to work extra, called last minute on shifts

    3.0

    Whitbread Team member, May 2023

  • Best thing

    The team - family oriented.

    Worst thing

    Upper management. KPI and Bonus orientated over personnel.
    Issues raised formally are kept in house, swept and not investigated.
    Poor communication and lack of respect.
    Sold one thing at interview and given another after a few weeks.
    Constant HR issues but shrugged off and turned around on your self, or moved sites before investigation. Fire and rehire tactics. No well-being support, jumping before your pushed when you question or raise an issue.
    Regionals don’t care, belittle and berate you, and knock you down a few pegs without following policies or ACAS. When you fight back and question, you find yourself in a lonely dark corner questioning why you ever did it…jumping before they push you.
    Disagreements with staff, they’ll find a reason to pressure to quit and rehire while it’s on going.

    1.5

    Whitbread Team leader, April 2023

  • Best thing

    The people you meet

    Worst thing

    The pay, the hours and shifts changing constantly. Staff retention and recruitment

    2.1

    Whitbread Kitchen assistant, April 2023

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  • Best thing

    Being able to see the guests enjoy their experience makes me feel a sense of achievement.

    Worst thing

    The lack of flexibility with shifts, and being forced to work more hours than contracted, without notice, and without breaks, which has effected my studies.

    1.0

    Whitbread Team leader, March 2023

  • Best thing

    Tips
    And customers
    Group chat is always informed about what’s happening in work

    Worst thing

    Certain unprofessional managers.
    Clocked out before actually finishing
    Expected to work if you’re sick
    Holiday will be approved/declined very last minute

    2.6

    Whitbread Waitress, March 2023

  • Best thing

    Working with my team getting respect from my managers

    Worst thing

    Lack of communication with foh and boh lack of staff pay could also be increased

    6.4

    Whitbread Team member, February 2023

  • Best thing

    Working with my team

    Worst thing

    Long hours working weekends and late hour

    6.1

    Whitbread Team member, February 2023

  • Best thing

    Friendly team
    Flexible hours

    Worst thing

    Pay is lower for under 21s
    Tips are not shared fairly
    Company does not care about restaurant staff as much as Premier Inn staff
    Not enough equipment

    6.0

    Whitbread Team member, February 2023

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  • Best thing

    It’s easy and pays well

    Worst thing

    Waking up knowing I have to go to worm

    9.6

    Whitbread Kitchen porter, December 2022

  • Best thing

    The discount

    Worst thing

    Your right to work in a safe and comfortable environment is completely thrown out the window you never get to see your contract and 101 different things would not recommend the ock mill especially with that general manager in charge

    1.2

    Whitbread Grill chef, December 2022

  • Best thing

    Discounts

    Worst thing

    No Respect From Management

    1.9

    Whitbread Chef, November 2022

  • Best thing

    Great benefits great team

    Worst thing

    Inconsistent hours

    8.2

    Whitbread Team leader, November 2022

  • Best thing

    The tips

    Worst thing

    Underpaid, the company cheats the system a bit when it comes to time off or holiday. I.e not getting full pay if you were usually working

    3.6

    Whitbread Waitress, October 2022

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  • Best thing

    Some of the people I work with, and some guests are really great

    Worst thing

    Communication between staff and other departments.

    6.1

    Whitbread Team member, October 2022

  • Best thing

    The people

    Worst thing

    Everything else. understaffed completely

    6.6

    Whitbread Grill chef, September 2022

  • Best thing

    Feeling that I go above and beyond and proud of my own work

    Worst thing

    Going above and beyond and never appreciated

    2.6

    Whitbread Housekeeper, September 2022

  • Best thing

    80% off food whilst on shift
    60% of hotel rooms
    hours can be good but vary
    some nice staff
    very good pay

    Worst thing

    some horrible staff
    shifts over run alot when shouldnt
    breaks arent payed
    there is no kp

    2.8

    Whitbread Chef, September 2022

  • Best thing

    Friendly staff

    Worst thing

    Never let out on time
    App counts hours wrong leading to being underpaid
    Don’t get a break when I work overtime (over 6 hours)
    I’m under 18 and can sometimes work right up until 11 (meant to be 9)
    Stressful due to lack of staff
    Managers have frequent “outside” breaks when restaurant is busy
    Rude customers
    Kitchen staff can get stressed and shout

    5.5

    Whitbread Front of house staff, August 2022

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  • Best thing

    Meeting new people

    Worst thing

    No teamwork

    2.5

    Whitbread Employee, August 2022

  • Best thing

    Speaking to regulars and working with some great staff

    Worst thing

    All the drama that goes on within the employees they treat it more like a school than a workplace

    3.7

    Whitbread Team leader, August 2022

  • Best thing

    I have a generally good team

    Worst thing

    Very stressful, hot, busy

    4.2

    Whitbread Team member, August 2022

  • Best thing

    Laid back
    Coworkers
    Food

    Worst thing

    Late finish’s
    Angry chefs

    9.0

    Whitbread Kitchen porter, August 2022

  • Best thing

    Apprenticeships and paid training days, always want to help u progress

    Worst thing

    Rota sometimes no constancy

    7.5

    Whitbread Team leader, August 2022

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  • Best thing

    Met some great colleagues

    Worst thing

    Expected to work for free frequently

    2.4

    Whitbread Head chef, August 2022

  • Best thing

    The people you work with and the regular customers

    Worst thing

    The awful manager

    2.3

    Whitbread Front of house, August 2022

  • Best thing

    people i work with

    Worst thing

    early hours

    8.8

    Whitbread Team leader, July 2022

  • Best thing

    Everyone is mostly friendly and you can have a laugh with your colleagues

    Worst thing

    Customers don’t have respect

    7.8

    Whitbread Team member, July 2022

  • Best thing

    My team

    Worst thing

    Too many expectations

    9.7

    Whitbread Housekeeper, July 2022

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  • Best thing

    You get to meet and talk to a lot of people all over the country if not the world as we have guests staying in the hotel adjacent

    Worst thing

    It’s sometimes stressful and when it’s quiet staff get sent home and you have to clean up after everyone by yourself

    6.6

    Whitbread Bar staff, June 2022

  • Best thing

    The people iWork with
    Interaction with customers

    Worst thing

    Cleaning tables after messy people and carrying hot plates

    8.2

    Whitbread Employee, June 2022

  • Best thing

    the costco membership

    Worst thing

    rude hr department, frequent under staff and unorganisation

    2.5

    Whitbread Waitress, June 2022

  • Best thing

    Flexible schedules, friendly teams, strong benefits.

    Worst thing

    Tips are not shared, low salary

    8.5

    Whitbread Bar staff, May 2022

  • Best thing

    The people I work with

    6.4

    Whitbread Kitchen assistant, May 2022