Why does Whitbread get a rating of 5.1?

135 employees at Whitbread told us the following about their jobs.

135 employees told us the worst thing about this employer…

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Bad
  • Breaks aren’t paid

    Do workers at Whitbread get paid breaks?

    No. People don’t get paid breaks

    How we know this

    7% of people say they get paid breaks

    Based on information from 128 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t get sick pay

    Does Whitbread pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    21% of people say they would get paid if they were sick but scheduled to work

    Based on information from 126 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Whitbread?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 32% report getting one week notice or less
    • 45% report getting two weeks notice
    • 16% report getting three weeks notice
    • 5% report getting four weeks notice or more
    • 2% report having a fixed rota

    Based on information from 131 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People feel stressed

    Is it stressful to work at Whitbread?

    People feel stressed here

    How we know this

    78% of people say they often feel stressed at work

    Based on information from 125 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Head office doesn’t understand the frontline

    Do people think Whitbread head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    19% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 123 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • Not easy to change shifts

    How easy is it for Whitbread workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    44% of people report that it’s easy to change shifts if they need to

    Based on information from 97 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Shifts get changed at short notice

    Do Whitbread managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    56% of people say their manager changes their shifts at the last minute

    Based on information from 121 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Not easy to take sick leave

    How easy is it to take sick leave at Whitbread?

    Most people find it hard to take sick leave

    How we know this

    44% of people report that it’s easy to take time off if they are sick

    Based on information from 98 job reviews

  • People don’t enjoy their job

    Most people don’t enjoy their job

    How we know this

    39% of people who enjoy their job

    Based on information from 28 job reviews

  • People don’t get proper breaks

    Do people at Whitbread get proper breaks?

    Most people don’t get proper breaks

    How we know this

    35% of people report that they get to take proper breaks

    Based on information from 104 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Good
  • No unpaid extra work

    Do workers at Whitbread do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    42% of people report that they do extra work that they don’t get paid for

    Based on information from 107 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Good for students

    Is a Whitbread job good for students?

    Most students say this is a good place to work if you’re studying

    How we know this

    59% of students report this is a good place to work if you’re studying

    Based on information from 17 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Enough training

    Do people get enough training when they start at Whitbread?

    Most people get enough training when they start

    How we know this

    54% of people report they got enough training when they started working here

    Based on information from 127 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People recommend their team

    Do people at Whitbread recommend working with their team?

    Most people recommend working with their team

    How we know this

    53% of people report that they would recommend working with their immediate team to a friend

    Based on information from 135 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good for parents

    Is working at Whitbread good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    53% of people who care for a child or other relative report this is a good place to work

    Based on information from 38 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People don’t worry about getting enough hours

    Do workers at Whitbread worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    36% of people report they worry about getting enough hours

    Based on information from 112 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good choice of shifts

    Do Whitbread workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    54% report that their manager gives them enough choice over which shifts they work

    Based on information from 106 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Managers are respectful

    Do people at Whitbread feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    68% of people say they’re treated with respect by their managers

    Based on information from 120 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how Whitbread is doing?

    Most people feel well informed about how the company is doing

    How we know this

    56% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 124 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People are paid market rates

    Does Whitbread pay market rates?

    Most people are paid market rates

    How we know this

    56% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 115 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Easy to book holiday

    How easy is it to book a holiday at Whitbread?

    Most people find it easy to book holidays

    How we know this

    68% of people report it’s easy to book holidays

    Based on information from 118 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People are paid enough to live on

    Does Whitbread pay enough to live on?

    Most people are paid enough to live on

    How we know this

    58% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 130 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Opportunities to progress

    Are people given support to progress at Whitbread?

    Most people are given support to progress here

    How we know this

    In the last year, 53% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 124 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

About

Whitbread is a restaurant and hotel operator. They run Premier Inn, Beefeater and Brewers Fayre.

whitbread.co.uk

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How Whitbread ranks

Whitbread ranks joint 14th to work for in pubs and bars

  1. 14= Greene King
    5.1
  2. 14= Whitbread
    5.1
  3. 16= Mitchells & Butlers
    5.0

Pay ranges at Whitbread

  1. £8.97–10.68 per hour

  2. £7.22–8.92 per hour

  3. £9.28–10.55 per hour

  4. £8.65–9.69 per hour

Whitbread job reviews

  • Best thing

    The nice customers and my best colleagues

    Worst thing

    Not enough staff, having to wear the same uniform as the team members and no one knows I am a duty manager, favouritism within the management and staff

    5.7

    Duty manager, March 2021

  • Best thing

    Working with great people and getting to know the guests.

    Worst thing

    Rude customers.

    5.2

    Employee, July 2021

Jobs by location

  1. 79 job openings

  2. 51 job openings

  3. 7 job openings

  4. 5 job openings

  5. 4 job openings

  6. 3 job openings

  7. 3 job openings

  8. 3 job openings

  9. 3 job openings

  10. 3 job openings

  11. 3 job openings

  12. 2 job openings

  13. 2 job openings

  14. 2 job openings

  15. 2 job openings

  16. 2 job openings

  17. 2 job openings

  18. 1 job opening

Handy to know

How much notice do people get of their shifts?

32% report getting one week notice or less
45% report getting two weeks notice
16% report getting three weeks notice
5% report getting four weeks notice or more
2% report having a fixed rota

Based on 131 employees

How are people paid?

78%
by the hour
22%
an annual salary

Based on 135 employees

What contracts are people on?

2% report having zero hours contracts
11% report having low hours contracts (less than 16 hours)
54% report having part time contracts (16-35 hours)
32% report having full time contracts (more than 35 hours)

Based on 105 employees

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